In a reverse auction a customer posts contracts for products available for bids from
potential suppliers on the Internet.
Creating preliminary design models that are quickly tested and either discarded or
further refined is known as rapid prototyping.
Incorporating the voice of the customer into technical product design requirements is
known as quality function deployment (QFD).
The set of activities that creates and delivers products to the customer is known as the
supply chain.
From the producer’s perspective, quality is determined by what the consumer wants and
is willing to pay for.
Cross-docking allows a distribution center to direct incoming shipments from one
shipping dock to another within 48 hours to fill outgoing orders.
A sequence of sample points that display a pattern is known as a run.
A supply chain is a series of activities from supplier to customer that adds value to a
product or service.
At a Wal-Mart store, simulation can be used to determine the required staffing levels at
check-out stands.
The same quality management program on reducing waste can also be used to meet
sustainability goals.
Customer complaint costs are an example of external failure costs.
Statistical process control monitors and controls quality for both qualitative and
quantitative variables.
A waiting line system is said to have a finite calling population if the size of the
population of customers from which arrivals originate is known.
Most companies use mixed strategies for production planning.
Transportation involves the movement of a product within a warehouse or distribution
center.
While still an important issue, diversity issues in U.S. companies is on the decline.
A supply chain consists of an integrated group of processes to source, make, and store
products.
The long-term strategic planning process is dependent upon qualitative forecasting
methods.
A dentist office is an example of a
a. service factory.
b. mass service.
c. service shop.
d. professional service.
Which of the following is not a dimension of quality for a manufactured good?
a. performance
b. reliability
c. courtesy
d. durability
If a sample of 40 units of output found 500 defects, then the center line for monitoring
the average number of defects per unit of output would be
a. = 40
b. = 0.08
c. = 12.5
d. = 20,000
Employee scheduling has _____________ options compared to work scheduling
because labor is a ______________ resource.
a. many, less flexible
b. few, less flexible
c. many, more flexible
d. few, more flexible
When probabilities can be assigned to the occurrence of states of nature in the future,
the situation is referred to as
a. decision-making under risk.
b. decision-making under certainty.
c. decision-making under uncertainty.
d. None of these answers is correct.
Which one of the following is not an example of a basic facility layout?
a. Fixed-position
b. Mixed-model
c. Product
d. Process
Dumplings ‘“To-Go (DTG) provides take-out dumplings and noodle dishes to
customers at its chain of drive-through restaurants. The target for a customer’s waiting
time is 3.0 minutes +/- 1 minute. Each month, one of the managers observes the
drive-through process and collects a sample of 4 waiting times a day over a 6 day
period. The data for one restaurant appears below. Calculate the process capability ratio.
Is this restaurant capable of meeting DTG standards?
a. yes
b. no
c. Cannot be determined from the above information
The MRP process of subtracting on-hand quantities and scheduled receipts from gross
requirements to produce net requirements is referred to as
a. cycle counting.
b. lot sizing.
c. exploding.
d. netting.
Which of the following is an output of sales and operations planning?
a. company policies
b. demand forecasts
c. operations plans
d. capacity constraints
Which of the following is not an example of manufacturing technology?
a. Robots
b. AGV
c. E-procurement
d. Conveyors
With _________________, customers can bundle together the services that they need
and not purchase the entire system.
a. cloud computing
b. service-oriented architecture
c. software as a service
d. XML
Telco Inc., a manufacturing firm, is calculating its monthly productivity report. From
the following data calculate the labor productivity.
a. 0.370
b. 0.625
c. 1.500
d. 1.667
If the following jobs are sequenced according to the FCFS rule, then the total number of
jobs that would be late is (assume zero for today’s date)
a. 4.
b. 3.
c. 2.
d. 1.
Given the following Product Structure Record
The number of F’s required for each A is
a. 2.
b. 3.
c. 12.
d. 16.
A project consists of the following four activities with activity times in days:
Table CC
What is the total allowable crash time for activity B?
a. 5
b. 1
c. 2
d. 0
Special cause (nonrandom) variation in a process is more likely to be detected with
a. wider control limits
b. narrow control limits
c. wider specification limits
d. narrow specification limits
The ease of adjusting resources in response to changes in demand defines a firm’s
a. vertical integration.
b. process flexibility.
c. customer involvement.
d. capital intensity.
Pizazz manufactures a 5.0 oz. energy drink of the same name. Because the cans are so
small, consumers are concerned that they are not receiving the full 5 ounces in each
can. A quality engineer at the company is charged with analyzing the filling process and
ensuring accurate readings. On 15 different occasions over the past month, she has
taken a sample of 6 energy drinks off the production line and recorded their weight. If
the sum of the sample means is 80.20 ounces and the sum of the sample ranges is 12.68
ounces, the centerline for an X-bar chart of this process would be
a. 4.75
b. 5.00
c. 5.35
d. 5.69
________________________ software plans and executes business processes involving
supplier interaction.
a. Product lifecycle management
b. Customer relationship management
c. Supply chain management
d. ERP
The primary focus of distribution in terms of what it accomplishes is
a. logistics.
b. order fulfillment.
c. customer service.
d. maintaining inventories.
If the following jobs are sequenced according to the DDATE rule then the mean
tardiness (in days) for all jobs is (assume zero for today’s date)
a. 9.0 days.
b. 5.4 days.
c. 3.2 days.
d. 2.8 days
Companies that compete on ______________ recognize the advantages of time-based
competition.
a. cost
b. speed
c. flexibility
d. quality