Sharing capacity is a common source of external capacity.
Answer:
The Baldrige National Quality Award was started under the direction of the National
Institute of Standards and Technology.
Answer:
A quality guru named Joseph M. Juran defined quality as fitness for use.
Answer:
Services are defined and evaluated as a package of features that affect the five senses.
Answer:
The Greek letter alpha is associated with consumer’s risk.
Answer:
Green sourcing requires incorporating new criteria for evaluating alternatives.
Answer:
The capacity utilization rate is found by dividing best operating level by capacity used.
Answer:
The operations plan should not be updated but should be followed precisely until the
longest-term planning horizon has passed.
Answer:
Safety stock is not necessary in any fixed-time period system.
Answer:
If the fraction defective is 0.4 based on a sample size of 100, the standard deviation
used in the “p” chart is about 0.10.
Answer:
Regression is a functional relationship between two or more correlated variables, where
one variable is used to predict another.
Answer:
The activity direct costs associated with a project might include giving workers
overtime to complete a project in less-than the expected time.
Answer:
One of the daily, delicate balancing acts that Logistics managers have to perform
involves the trade-off between inventory costs and the cost of stock-outs.
Answer:
In a multifactor measure of productivity the numerator of the ratio would include all
resources used or all inputs.
Answer:
Facility location analysis considers the competitive imperative of a favorable business
climate as indicated by the presence of other companies in the same industry.
Answer:
One of the conditions that makes yield management effective is when inventory is
easily stored and held for a time when demand is stronger.
Answer:
Which of the following is the symbol used in the textbook for the cost of placing an
order in the fixed-order quantity inventory model?
A. C
B. TC
C. H
D. Q
E. S
Answer:
Which of the following is considered a primary report in an MRP system?
A. Planned order schedule
B. Peg report
C. Planning report
D. Inventory accuracy report
E. Aggregate production plan report
Answer:
When considering outsourcing, what should firms be sure to avoid?
A. Losing control of non-core activities which don’t distinguish the firm
B. Allowing outsourcing to develop into a substitute for innovation
C. Giving the outsourcing partner opportunities to become a strong competitor
D. Allowing employees transferred to the outsourcing partner to rejoin the firm
E. Adverse corporate tax implications of asset transfers to the outsourcing partner
Answer:
Which of the following is a suggestion for managing queues presented in the textbook?
A. Train your servers to be friendly
B. Tell customers that the line should encourage them to come during slack periods
C. Give each customer a number
D. Periodically close the service channel to temporarily disperse the line
E. Use humor to defuse a potentially irritating situation
Answer:
One of the objectives of facility location analysis is to select a site with the lowest total
cost. Which of the following costs should be excluded from the analysis?
A. Historical costs
B. Inbound distribution costs
C. Land
D. Construction
E. Regional costs
Answer:
Compared with a service operation, a manufacturing operation’s capacity is which of
the following?
A. More dependent on time and location
B. Subject to more volatile demand fluctuations
C. Utilization more directly impacts quality
D. Demand can be smoothed by inventory policies
E. More capable of reacting to demand fluctuations
Answer:
Machine breakdown and repair in a twelve machine factory having one repair mechanic
would develop which type of queuing system line structure concerning machine
breakdowns?
A. Single channel, single phase
B. Single channel, multiphase
C. Multichannel, single phase
D. Multichannel, multiphase
E. None of the above
Answer:
The Goods-Services Continuum consists of which set of the following categories?
A. No goods, some goods, even mix, some service, no service
B. Pure goods, core goods, core services, pure services
C. No service, some service, good service, excellent service
D. Self-service, help desk service, face-to-face service, service-with-a-simle
E. None of the above
Answer:
Which of the following is a plant location methodology good for locating a single
facility within a set of existing facilities based in distances and volumes of goods
shipped?
A. Factor-rating systems
B. Centroid method
C. Decision trees
D. Linear programming
E. Regression analysis
Answer:
If annual demand is 12,000 units, the ordering cost is $6 per order and the holding cost
is $2.50 per unit per year, which of the following is the optimal order quantity using the
fixed-order quantity model?
A. 576
B. 240
C. 120.4
D. 60.56
E. 56.03
Answer:
Which of the following is not a suggestion for managing queues presented in the
textbook?
A. Train your servers to be friendly
B. Segment the customers
C. Determine an acceptable waiting time for your customers
D. Inform your customers of what to expect
E. Encourage customers to come during slack periods
Answer:
One of the objectives of facility location analysis is to select a site with the lowest total
cost. Which of the following costs should not be included in the analysis?
A. Outbound distribution costs
B. Incidental costs
C. Energy costs
D. Hidden costs
E. Taxes
Answer:
The inventory turnover ratio used in measuring supply-chain efficiency is found by the
ratio of which of the following?
A. Cost of goods sold/Average aggregate inventory value
B. Fixed costs/Variable costs
C. Sales costs/Marketing costs
D. Cost of goods sold/Cost to sell goods
E. Operations flow costs/Suppliers flow costs
Answer:
It is difficult to identify the trend in time series data.
Answer:
Which of the following are alternative possible service encounters included in the
Service-System Design Matrix?
A. Mail contact
B. Warranty
C. Sales call
D. Field service
E. None of the above
Answer:
What is a work breakdown structure?
A. A list of the activities making up the higher levels of the project
B. A definition of the hierarchy of project tasks, subtasks, and work packages
C. A depiction of the activities making up a project
D. A Gantt chart
E. A structure that is incompatible with the Critical Path Method
Answer:
In most cases, demand for products or services can be broken down into several
components. Which of the following is not considered a component of demand?
A. Average demand for a period
B. A trend
C. Seasonal elements
D. Past data
E. Autocorrelation
Answer:
An important issue in facility location analysis is business climate. An unfavorable
business climate could be indicated by which of the following?
A. Similar-sized businesses nearby
B. The willingness of local politicians to provide favorable treatment for a
consideration
C. The presence of other foreign companies in the case of international locations
D. The local presence of companies in the same industry
E. An established educational institution nearby
Answer:
When a firm controls most of the activities in its supply chain it is called what?
___________________________________
Answer:
Describe the relationship between capacity utilization and quality in a service operation.
Answer:
Why does volatility of demand have a higher effect on a service delivery system than
on a manufacturing system?
Answer:
Getting a flu shot from the one campus nurse that is on duty might involve standing in
which type of queuing line structure? _____________________________________
Answer:
Name Fujio Cho’s seven prominent types of waste to be eliminated.
1) ___________________
2) ___________________
3) ___________________
4) ___________________
5) ___________________
6) ___________________
7) ___________________
Answer:
Describe a specific example of the trade-offs between any two of the competitive
dimensions.
Answer:
Describe the aggregate sales and operations planning process.
Answer:
Name the four basic types of forecasting.
1> ______________________________
2> ______________________________
3> ______________________________
4> ______________________________
Answer:
What are the three basic production planning strategies?
Answer:
Name the five of the six transportation modes discussed in the textbook.
1) ____________________
2) ____________________
3) ____________________
4) ____________________
5) ____________________
Answer: