UPS may run the “tightest ship in the shipping business,” but they got that high level of
efficiency without time standards, because their contract with the Teamsters Union
forbids them.
Logistics management can provide a competitive advantage through improved customer
service.
Outsourcing is a form of specialization that allows the outsourcing firm to focus on its
key success factors.
A firm that employs a €response strategy€ should minimize inventory throughout the
supply chain.
Bar code and radio frequency technology, like that used to track UPS or FedEx
packages on their global journeys, can also be used to track objects within the
boundaries of a warehouse or shop.
The term focused processes refers to the quest for increased efficiency, whether in
goods or services, that results from specialization.
The Las Vegas method is a simulation technique that uses random elements when
chance exists in their behavior.
For the problem data set below, what is the northwest corner allocation to the cell
Source 1 -Destination 2?
A) 0
B) 15
C) 25
D) 45
E) 35
A time series trend equation is 25.3 + 2.1 X. What is your forecast for period 7?
A) 23.2
B) 25.3
C) 27.4
D) 40.0
E) cannot be determined
The MPS calls for 110 units of Product A. There are currently 60 of Product A on hand.
Each A requires 4 of Part B. There are 20 units of B available. The net requirements for
B are
A) 20
B) 120
C) 180
D) 240
E) 440
Average completion time for a schedule sequence at a work center is the ratio of
A) total processing time to the number of jobs
B) total flow time to total processing time
C) total flow time to the number of jobs
D) total processing time plus total late time to the number of jobs
E) total flow time plus total late time to the number of jobs
The phases of project management are
A) planning, scheduling, and controlling
B) planning, programming, and budgeting
C) planning, organizing, staffing, leading, and controlling
D) different for manufacturing projects than for service projects
E) GANTT, CPM, and PERT
The marketing function’s main concern is with
A) producing goods or providing services
B) procuring materials, supplies, and equipment
C) building and maintaining a positive image
D) generating the demand for the organization’s products or services
E) securing monetary resources
A crew of mechanics at the Highway Department garage repair vehicles which break
down at an average of = 5 vehicles per day (approximately Poisson in nature). The
mechanic crew can service an average of = 10 vehicles per day with a repair time
distribution that approximates an exponential distribution.
a. What is the probability that the system is empty?
b. What is the probability that there is precisely one vehicle in the system?
c. What is the probability that there is more than one vehicle in the system?
d. What is the probability of 5 or more vehicles in the system?
Industries in which quadrant of the Yield Management Matrix are traditionally
associated with revenue management? (In other words, in which quadrant are yield
management techniques easiest to apply?)
A) use tends to be predictable and price tends to be fixed
B) use tends to be predictable and price tends to be variable
C) use tends to be uncertain and price tends to be fixed
D) use tends to be uncertain and price tends to be variable
E) all of the above; there is no difference
A recent consumer survey conducted for a car dealership indicates that, when buying a
car, customers are primarily concerned with the salesperson’s ability to explain the car’s
features, the salesperson’s friendliness, and the dealer’s honesty. The dealership should
be especially concerned with which determinants of service quality?
A) communication, courtesy, and credibility
B) competence, courtesy, and security
C) competence, responsiveness, and reliability
D) communication, responsiveness, and reliability
E) understanding/knowing customer, responsiveness, and reliability
Which of the following is not one of the four things needed for aggregate planning?
A) a logical overall unit for measuring sales and output
B) a method for determining costs, such as hiring, layoffs, and inventory costs,
associated with production schedules
C) a mathematical model that will minimize costs over the intermediate planning period
D) an aggregate demand forecast for an intermediate planning period
E) All of these are needed for aggregate planning.
The feasible region in the diagram below is consistent with which one of the following
constraints?
A) 8X1 + 4X2 >= 160
B) 4X1 + 8X2 =<160
C) 8X1 – 4X2 =<160
D) 8X1 + 4X2 =<160
E) 4X1 – 8X2 =<160
A product’s life cycle is divided into four stages, which are
A) introduction, growth, saturation, and maturity
B) introduction, growth, stability, and decline
C) introduction, maturity, saturation, and decline
D) introduction, growth, maturity, and decline
E) none of the above
Each X requires 2 of component Y and 1 of part W. Each Y requires 10 of Z. Each W
requires 3 of Q and 2 of R. Lead times are X = 1 week, Y = 1 week, W = 2 weeks, R = 1
week, Z = 3 weeks, and Q = 3 weeks.
a. Construct the time-phased product structure.
b. Construct the bill of material.
The word “kanban” means
A) low inventory
B) employee empowerment
C) card
D) continuous improvement
E) lot size of one
Suppose that there are two products with the same first product time. However, product
A has an improvement rate of 10% while product B has an improvement rate of 20%.
How much longer will it take to make the 10th unit of product A compared to product
B?
A) Both will have the identical time for the 10th unit.
B) A will take 48% more time.
C) A will take 48% less time.
D) A will take 23% less time.
E) none of the above
The three major variations of online catalogs are
A) catalogs by vendors, catalogs by intermediaries, and exchanges provided by buyers
B) EDI, ERP, and ASN
C) cost-based, market-based, and competitive bidding
D) drop shipping, channel assembly, and postponement
E) all auction-based
State the American Society for Quality’s definition of quality. Of the three “flavors” or
categories of quality definitions, which type is it? Explain.
In an earlier chapter, you were introduced to a “traditional” view of costs and a “full
cost” view of costs, with respect to a certain type of analysis. How might that lesson
apply here? In particular, might operations managers pay more attention to some kinds
of costs than others?
What is the primary management challenge when implementing yield management?
The __________ method is a simulation technique that uses random elements when
chance exists in their behavior.
The __________ strategy describes a condition in which material, people, and ideas
cross or transgress national boundaries.
The __________ has established a code of ethics especially for project managers.