Module 00107–15 Exam Basic Communcation Skills
Trainee Name:
Social Security Number: Date:
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1.
In the study of communication, noise is best defined as _____.
a.
people interrupting someone who is thinking
b.
anything that interferes with the message being heard or understood
c.
thoughts that distract the listener
d.
discussing things that are off the main topic
2.
Folding your arms in front of you makes it seem as if you are _____.
a.
warm and friendly
b.
very angry
c.
distant and unwilling to talk
d.
the group leader
3.
If someone does not understand what a speaker is saying, he or she should _____.
a.
ignore that part of the conversation
b.
try to figure it out on his or her own
c.
ask other people what they think the speaker means
d.
ask the speaker questions for clarification
4.
When listening to instructions, the best way for listeners to make sure they get all the information is to _____.
a.
take notes and compare them with other co–workers’ notes
b.
read a book about the topic later on
c.
ask questions, but wait until the person has stopped talking
d.
take notes, ask questions, and repeat a summary of the instructions
5.
An important attribute of an effective speaker is the ability to _____.
a.
inject humor on the job site with practical jokes
b.
explain and simplify complex topics
c.
conduct multiple conversations with workers
d.
make others feel too inferior to speak openly
6.
Common documents that construction professionals need to read on the job include _____.
a.
construction drawings, code books, and installation manuals
b.
legal briefs, permits, and subpoenas
c.
contracts, warrants, and encyclopedias
d.
literary reviews, argumentation papers, and essays
7.
Special features in books that help readers locate information include _____.
a.
drawings and photographs
b.
dictionaries and encyclopedias
c.
tables of content, indexes, and glossaries
d.
safety–related cautions and warnings
8.
When reading instructions or a series of steps, one should _____.
a.
read only the steps that he or she doesn’t know
b.
perform the steps even if he or she doesn’t understand them
c.
read the directions completely
d.
skim the directions quickly
9.
The rough draft of a document you are writing should _____.
a.
follow an outline and incorporate your research
b.
be as close to perfect as possible
c.
be complete before any research has been done
d.
be complete before an outline has been created
10.
What is an important practice in writing to avoid errors that can cost time and money?
a.
Handwriting any document before using a computer.
b.
Always writing in the first person.
c.
Proofreading the work for accuracy.
d.
Writing at a high reading grade level.
Answer Key
Testname: M07_00107–15