Steve is unhappy with his job. He takes every possible vacation and sick day and
sometimes shows up late for work. He is expressing his dissatisfaction through
________.
A) exit
B) voice
C) loyalty
D) social voice
E) neglect
Peter is working on a project. He feels that the parameters need to be changed to meet
client specifications. First he must talk to his immediate supervisor, who then discusses
the issue with her department director. Peter is most likely part of which of the
following types of small-group communication network?
A) star network
B) mesh network
C) chain network
D) all-channel network
E) ring network
Which of the following statements distinguishes between organizational culture and job
satisfaction?
A) Job satisfaction is descriptive, whereas organizational culture is evaluative.
B) Organizational culture is static, whereas job satisfaction is dynamic.
C) Job satisfaction is immeasurable, whereas organizational culture is measurable.
D) Organizational culture is descriptive, whereas job satisfaction is evaluative.
E) Organizational culture measures how employees feel about an organization’s
expectations, whereas job satisfaction is concerned about how employees perceive the
organization’s culture.
In carrying out a transformational approach to overseeing the project, Leo strives to
implement the universal elements of transformational leadership. He most likely
implements all of the following except ________.
A) vision
B) providing encouragement
C) positiveness
D) proactiveness
E) silent leadership
In the context of Fiedler’s model, the situational dimension termed ________ relates to
the degree of influence a leader has over power variables such as hiring, firing,
discipline, promotions, and salary increases.
A) task structure
B) leader-member exchange
C) position power
D) initiating structure
E) leader-member relations
The unity-of-command principle states that ________.
A) managers should limit their oversight to a maximum of 12 employees
B) managers should oversee 1-4 employees on average
C) an individual should be directly responsible to only one supervisor
D) managers should provide direction to their employees in a unified fashion
E) employees should report directly to two supervisors to maintain task balance
Which of the following statements is true regarding group decision making?
A) If creativity is important then individuals tend to be more effective than groups.
B) Group decision making tends to decrease the acceptance of the solution.
C) Group decisions are typically less time consuming than individual decisions.
D) Group decisions are generally less accurate than the decisions of the average
individual in a group.
E) Groups generate more complete information and knowledge than individuals.
Given the climate of “temporariness” in modern organizations, employees must
________.
A) continually update their knowledge and skills
B) be prepared to stay in the same position for longer periods of time
C) have closer connections with their peers
D) foster friendship within the work environment
E) limit their mobility if they hope to compete
Which of the following is true about the effectiveness of charismatic leadership?
A) Research shows scant correlations between charismatic leadership and high
performance.
B) Charisma may not always be generalizable.
C) Charisma appears most successful when the environment is stress-free.
D) Charismatic leaders usually surface when the organization is stable and successful.
E) Charismatic leadership qualities are best utilized in lower-level management jobs.
The two general approaches to bargaining are known as ________ bargaining.
A) emotional and rational
B) affective and reflective
C) distributive and integrative
D) formal and informal
E) reflexive and restrictive
Which of the following is not a core topic of organizational behavior?
A) motivation
B) attitude development
C) conflict
D) resource allocation
E) work design
________ is the ability to identify visual similarities and differences quickly and
accurately.
A) Memory
B) Verbal comprehension
C) Spatial visualization
D) Perceptual speed
E) Inductive reasoning
Company chants are examples of ________.
A) rituals
B) material symbols
C) stories
D) company policies
E) business strategies
The ________ stage of the conflict process is important because it’s where conflict
issues tend to be defined.
A) potential opposition
B) cognition and personalization
C) intuitions
D) behavior
E) reaction and transference