Any individual or group that is directly or indirectly affected by an organization’s
decisions is called a stakeholder.
Motivations, status symbols, and attitudes of the other country are all important aspects
of the international component of the organization’s operating environment.
Organizations commonly employ more than one type of manufacturing process at the
same time and in the same facility.
The establishment, development, and growth of the total quality management (TQM)
movement throughout the world are largely credited to the United States.
Technical skills involve the ability to apply specialized knowledge and expertise to
work-related techniques and procedures.
An organizational saga is a popular belief or story that has become associated with a
person or institution that is considered to illustrate an organization culture ideal.
Implementation of the chosen alternative is the final step in the decision-making
process.
In the context of forces influencing formal structure, the customers and suppliers of the
management system, along with existing political and social structures constitute the
forces in the ________.
A) manager
B) task
C) environment
D) subordinates
E) activity
Which of the following is an example of a macrobarrier when a manager communicates
with his or her subordinates?
A) The manager considers the subordinates to be irresponsible and unprofessional.
B) The subordinates have a strong negative attitude toward the manager.
C) The subordinates constitute a diverse population and speak different languages.
D) The manager uses words that have multiple meanings.
E) The manager is a specialist in information technology and tends to use technical
jargon.
“To lower the rate of employee attrition within the organization by 5 percent through
the use of effective employee retention and motivation techniques.” Which of the
following is a valid criticism of this objective?
A) It is not stated in a simple fashion.
B) It does not provide a timeframe for achieving objectives.
C) It is not related to specific actions.
D) It is not achievable.
E) It does not pinpoint expected results.
In management terms, information refers to ________.
A) a collection of facts or statistics
B) the skill set of the employees carrying out a particular organizational function
C) the set of conclusions derived from the analysis of data that relate to the operation of
an organization
D) a collection of numbers, characters, images or other outputs from devices that gather
physical quantities and symbols
E) raw, unorganized representations of individual facts and/or figures
V. A. Graicunas developed a formula for determining the number of actual relationships
between a manager and subordinates when the number of subordinates is known.
Which of the following is an advantage of a diverse workforce?
A) less resilience to change
B) decreased market share
C) decreased innovation
D) decreased costs
E) lower productivity
Adam & Sons is a fifty-year-old watch company based in Alabama. The major bulk of
its sales has always taken place within the U.S. Adam & Sons recently became the sole
U.S. distributors for Japanese watch manufacturer TLC. Adam & Sons would therefore
be classified as a(n) ________.
A) international organization
B) multinational organization
C) transnational organization
D) global organization
E) domestic organization
Which of the following statements best corresponds to the integrating step of the
innovation process?
A) Google decides to create Buzz in response to competition from Facebook and other
social networking sites.
B) Google’s team creates APIs for third-party applications.
C) Google releases the beta-version of Buzz for usability testing.
D) Google rolls out final code complete version of Buzz for users, rid of bugs and
defects.
E) Google continues to add newer features and widgets to the Buzz platform and
addresses user concerns.
Apparel company RED Lion Ltd. has a strong presence along the West Coast in the
U.S., and is looking to expand its market overseas. The company began through the
export route, exporting apparel to firms in the U.K., but now wants to establish
manufacturing units abroad. Which of the following would weaken the company’s
decision to expand abroad?
A) Establishing manufacturing abroad would reduce RED Lion’s shipping costs.
B) There is increasing economic uncertainty in the U.S. market.
C) The preferences of customers in both countries are similar.
D) The economic systems in the two countries are very different.
E) A competitor in the U.S. market recently went out of business.
Every Monday morning, the hundred-odd employees at Axis Systems Ltd. meet to
discuss the work situation. The managers of various departments summarize what their
departments have done over the past week. Employees can track the various stages of
any project and understand how their tasks fit into the whole process. This illustrates
the ________ aspect of a learning organization.
A) the behavioral approach
B) team learning
C) triangular management
D) systems thinking
E) the contingency approach
Bill manages a large department with employees from diverse cultural backgrounds. A
review of his management style revealed that Bill’s informal way of speaking to
employees is offensive to some people, who come from cultures where formality and
respect are the norm between different organizational levels. This indicates that Bill is
at the ________ stage of progress in managing a diverse workforce.
A) unconscious incompetence
B) conscious incompetence
C) conscious competence
D) unconscious competence
E) controlled incompetence