A stereotype is a positive or negative assessment of members of a group or their
perceived attributes.
One strategy for encouraging formal organizational communication is to ensure that all
organization members have free access to formal communication channels.
Generally, the top management of a company would most benefit from information
such as summary reports of transactions, detailed reports of problems, and operating
plans and policies.
The scope dimension of a plan is the level of the organization at which the plan is
aimed.
According to equity theory, the only way people react when treated unfairly at work is
seeking other employment.
The term “majority group” does not necessarily refer to the group with a numerical
majority.
The ideal number of committee members for most tasks seems to be from 15 to 20.
Demographics are the statistical characteristics of a population.
A major drawback of superleadership is that the followers tend to be over-dependent on
the leader to obtain directions and perform tasks.
Opportunities may sometimes arise from the discovery of new geographical markets in
which new customers will value the new product or service.
A ________ is a formally drafted document that summarizes the primary beliefs within
the culture of a specific organization in which they have an emotional investment.
A) values statement
B) guidance document
C) bench memorandum
D) testament
E) green paper
________ in multinational corporations requires that standards be set, performance be
measured and compared to standards, and corrective action be taken if necessary.
A) Planning
B) Organizing
C) Leading
D) Controlling
E) Influencing
Which of the following is a disadvantage of using performance appraisals?
A) Performance appraisals do not provide judgments systematic enough to support
salary increases, promotions, or transfers.
B) Individuals involved in performance appraisals view them as a reward€punishment
situation.
C) Performance appraisals place undue emphasis on critiquing individual performance
rather than increasing organizational productivity and completing paperwork.
D) Performance appraisals focus employees on the long-run success of the organization,
rather than individual rewards, which affects employee morale negatively.
E) Performance appraisals are not effective at telling subordinates how they are doing
and of suggesting needed changes in behavior, attitudes, skills, or job knowledge.
In which of the following roles, do staff personnel act as representatives, or agents, of
top management?
A) control role
B) advisory role
C) service role
D) counseling role
E) functional role
Which of the following is a qualitative method of sales forecasting?
A) moving average method
B) regression method
C) product stage method
D) jury of executive opinion method
E) correlation method
Which of the following is considered a microbarrier to organizational communication?
A) need for better information
B) need to learn new concepts
C) need to learn new languages
D) need to process complex information
E) individuals’ perception of messages
A permissive, passive, and considerate leadership is most appropriate if the leadership
situation is characterized by ________.
A) good member relations, weak task structure, and weak leader position power
B) good member relations, weak task structure, and strong leader position power
C) moderately poor member relations, weak task structure, and weak leader position
power
D) good member relations, high task structure, and weak leader position power
E) good member relations, high task structure, and strong leader position power
Linda, a project manager at a cosmetic company, is handling an assignment to
rejuvenate the company’s supply chain management. Linda is working with a new team
of experts who have never worked with each other before. Linda, having the experience
of handling different kinds of teams helped her team members sort out their difference
of opinion on how to update the company’s supply chain. Eventually, her team started
respecting each other’s opinions and valuing their differences. Linda was no more
involved in decision making and problem solving since her team members were
working better together and were in a position to take on more responsibility. This is an
example of ________ stage of team development.
A) learning
B) storming
C) norming
D) adjourning
E) forming
Remington Steel Co. is a steel manufacturing company that has seen an increased
number of work-related injuries in its factories and, recently, an accident that resulted in
the death of a worker. To correct this problem, Remington replaced all its old machinery
and equipment, restricted workers’ access to dangerous machinery, and made safety
costumes mandatory for workers at all times. This resulted in a drastic decrease in work
injuries. By performing these activities, Remington conducted a social responsibility
measurement in the ________ area.
A) problem-solving
B) economic function
C) problem-recognition
D) social investment
E) quality-of-life
Albert believes adequate organizational performance is possible by balancing the need
to get good quality work done on the one hand and addressing the needs of his
employees on the other. What score in the managerial grid is most closely associated
with Albert’s managerial style?
A) 1,1
B) 5,5
C) 1,9
D) 9,1
E) 9,9
Which of the following is an example of a topic product ideas encompass in the
invention stage of the innovation process?
A) redesigning work stations to make workers more productive
B) pricing, packaging, and distribution
C) changing organizational leadership
D) refining competitive strategy
E) improving human resource management
Which of the following is a true disadvantage of using flextime programs?
A) decreased employee attitude and morale
B) increased absenteeism
C) higher commuting problems
D) difficulty in planning work schedules
E) increased turnover
Which of the following is characterized by the most extensive degree of virtualization?
A) virtual meeting
B) virtual training
C) virtual team
D) virtual corporation
E) virtual group
Which of the following theories describe how motivation occurs?
A) Maslow’s hierarchy of needs
B) Vroom expectancy theory
C) Alderfer’s ERG theory
D) McClelland’s acquired needs theory
E) Argyris’s maturity-immaturity continuum
Becky’s department has seen a number of layoffs in the last two months, and employee
morale is very low. This is affecting the work atmosphere and productivity is declining.
In this situation, the department manager’s primary task will be _______.
A) organizing
B) influencing
C) controlling
D) monitoring
E) planning
According to the contingency viewpoint to designing span of management, which of the
following situations would warrant a relatively wide span of control?
A) Supervising a team of scientists engaged in complex research work.
B) Supervising a team of factory workers sewing buttons onto shirts.
C) Managing a virtual team of engineers spread across several countries.
D) Managing a highly interdependent production team.
E) Managing and coordinating the activities of a marketing team.
Which of the following firms is considered as the most innovative company?
A) General Electric
B) LG Electronics
C) Apple
D) Sony
E) Amazon
________is a strategy that emphasizes making an organization more competitive by
targeting a particular customer.
A) Differentiation
B) Cost leadership
C) Stability
D) Focus
E) Divestiture
Which of the following is a valid observation about the resolving technique used to
manage conflicts?
A) Managers are not involved in the conflict resolution process.
B) It tends to assume managers and employees are in a win-lose conflict.
C) It is best suited when an immediate change has to be made.
D) Managers pinpoint differences regarding change that exist between themselves and
employees.
E) It is the only method suitable for managing minor conflicts.
Give a brief description of the organizational socialization process for new employees.
What are the steps involved in the incremental improvement process?
Briefly explain the role of organizational rewards as a cultural artifact.
Write a short note explaining the concept of organizational commitment.
How are innovation and creativity connected?
Define a group as used in the context of management. Why is study of groups important
to managers?
Explain and discuss the concept of operations strategies.
What is entrepreneurial risk? In this context, explain downside loss.
What is the behavioral approach to management?