What is the source of Fitter Snacker’s problems with Human Resources?
a. Inaccurate information
b. Out-of-date information
c. Inconsistent information
d. All of the above
The production plan at Fitter Snacker calls for 4,134 cases of snack bars in January. If
there are 22 days in the month, how many cases of snack bars should be produced in a
4-day week?
a. 188
b. 752
c. 940
d. 1034
Figure 3
Figure 3 is an example of ____.
a. Production Planning
b. MRP
c. Document Flow
d. Configuration Settings
What is the maximum number of cases they can product in the month if they schedule
workers for overtime on weekdays and Saturdays?
a. 7,666
b. 9,199
c. 9,582
d. 10,249
Which of the following is a functional area of operation?
a. Packaging
b. Supply Chain Management
c. Shipping
d. Baking
A customer’s remittance causes Cash to be debited and Accounts Receivable to be
credited. This is an example of ____ in the sales and distribution process.
a. presales activities
b. sales order processing
c. inventory sourcing
d. delivery and billing
e. payment
What process answers the question “What do we need to order to produce the product,
and when do we need to order these raw materials?”
a. SF – sales forecasting
b. SOP – sales and operations planning
c. MRP – materials requirements planning
d. DS – detailed scheduling
In a process-oriented company, the flow of information and management activity is
______, in line with the flow of materials and products.
a. horizontal across functions
b. vertical from top level management down through the hierarchical management
structure
c. vertical through functions
d. horizontal from marketing and sales to inventory and production
What is the production plan for all finished goods?
a. MPS – master production schedule
b. QQR – quality query run
c. PPR – production planning run
d. RUN – run
In SAP ERP the electronic evidence of a transaction is called a(n) ____.
a. trail
b. marker
c. tag
d. audit number
e. document
In the 1980s, ____, the technology that holds data in an organized fashion, existed for
ERP development.
a. spreadsheets
b. DBMS
c. client/server architecture
d. word-processors
Which R/3 module records sales orders?
a. SD
b. MM
c. PP
d. QM
Today’s managers are beginning to think in terms of business process. A business
process cuts across which functional areas of operation?
a. Marketing and Sales
b. Supply Chain Management
c. Accounting and Finance
d. Human Resources
e. All of the above
What are the computers, people, procedures, and software that store, organize, and
deliver information in an organization?
a. The CPU
b. The Process System
c. Information systems
d. Personnel systems
An unexpected increase in product demand can lead to:
a. a depletion of finished goods inventories
b. a depletion of raw materials inventories
c. increased overtime and transportation expenses
d. all of the above
e. both a and b
What is the advantage to credit management in SAP ERP?
a. Marketing and Sales get weekly reports.
b. The data is in real-time.
c. Payments are posted daily.
d. There is no advantage.
SAP is not the only ERP provider with in-memory capability. In February 2012, Oracle
released its in-memory solution for business analytics called ____.
a. NetWeaver
b. Duet
c. Internet Transaction Service (ITS)
d. Exalytics
A customer’s order is checked to see if it can be produced and delivered by the
requested date. This is an example of ____ in the sales and distribution process.
a. presales activities
b. sales order processing
c. inventory sourcing
d. delivery and billing
e. payment
A customer calls up to find out how much 1000 units of a product would cost. This is an
example of ____ in the sales and distribution process.
a. presales activities
b. sales order processing
c. inventory sourcing
d. delivery and billing
e. payment
What is defined as the delivery of a software product to a user via the Internet?
a. Web services
b. Cloud computing
c. Mobile computing
d. Service-oriented computing
Which general ledger document tracks the amount of money that a customer owes for
the goods received by the customer?
a. Balance sheet
b. Accounts receivable
c. Accounts payable
d. Income statement
What software can automatically route customers who contact the company to a sales
representative? Companies can use this software to forecast customer needs.
a. Marketing encyclopedias
b. Sales campaign management
c. One-to-one marketing
d. Sales force automation
When purchasing a computer, the functional area responsible for handling the financial
help for purchasing that computer is:
a. Marketing and Sales
b. Accounting and Finance
c. Supply Chain Management
d. Human Resources
As part of the ______ process, a company can define any number of tolerance groups
with a range of limits, and can then assign employees to these tolerance groups.
Figure 2-6 A customization example: tolerance groups to set transaction limits
a. manufacturing
b. development
c. configuration
d. programming
One assessment of a project’s value is calculated by the:
a. DVT
b. PMT
c. ROI
d. PPT
Technologies such as radio frequency identification (RFID) and smartphones are
fueling explosive growth in the amount of data available for businesses to process. This
data can provide real business value, but the challenge is ____.
a. how to deliver the data to resources for analysis
b. how to store and protect the data against loss
c. how to manage and evaluate the data to gain business knowledge
d. All of the above
The direct computer-to-computer exchange of standard business documents is known
as:
a. MRP
b. e-mail
c. EDI
d. DDS
In value analysis, which of the following activities should be eliminated?
a. Real value
b. Business value
c. No value
d. Value add
Another name for an income statement is a ____ statement.
a. credit
b. profit and loss
c. sales
d. revenue
Which R/3 module records transactions in the general ledger?
a. CO
b. WF
c. FI
d. PS
An outgrowth of the ____ is that companies must account for the expected costs that
occur as a result of long-term incentives such as the exercising of stock options.
a. Income Statement
b. Balance Sheet
c. Consolidated statements
d. Sarbanes-Oxley Act
SAP’s internal programming language is called:
a. R/3
b. C++
c. Visual Basic
d. ABAP
Which financial statement shows account balances such as, cash held, amounts owed to
the company by customers, the cost of raw materials and finished goods inventory?
a. Income statement
b. Balance sheet
c. Tolerance group
d. Year end report
The SAP Enterprise Portal gives users complete access to all their work on a single
screen, using links to connect users to all the major applications needed to perform their
jobs.
Another term for the list of ingredients required to make a product is the bill of
materials.
Describe Fitter Snacker’s communication problems with regard to the production
process.
The first step in the SAP ERP sales and distribution process is the Sales Order
Processing step.
The functional area of Supply Chain Management (SCM) sets prices.
Pricing can be set using condition techniques.
Employee turnover is strongly tied to effective communications from human resources.
SAP R/3’s system allows one to group customers, which is commonly known as an
“organizational structure”.
The percentage of the order that the supplier provides in the first shipment is known as
the first-rate.
Figure 1
Figure 1 is an example of Fitter Snacker’s Balance Sheet.
In the accompanying diagram, “Taking an Order in SAP ERP,” what is C?
Enterprise requirements planning is a relatively new term that describes the business
and technology functions that manage information as a corporate asset.
The business function of government compliance falls under the Supply Chain
Management functional area of operation.
What are the two main challenges with using a multidimensional cube structure?
What are statutory and voluntary deductions?
When manufacturing runs out of raw materials, it’s known as a stockout.
Figure 3
Figure 3 is an example of document flow.
Besides the fact that ERP systems are integrated information systems and lead to more
efficient business processes, there are other benefits. Outline them.
In a traditional supply chain, demand information is transmitted rapidly to all members
of the supply chain.
An assessment of disparities between an organization’s current situation and its
long-term goals is known as a swimlane assessment.