Which of the following statements is true about authority?
A) It is the obligation to perform assigned activities.
B) It allows its holder to influence the actions of others through indirect means.
C) It is the holder’s self-assumed commitment to handle a job to the best of his or her
ability.
D) It allows its holder to allocate the organization’s resources to achieve organizational
objectives.
E) It guarantees that a specific command will be obeyed.
Programmed decisions are ________.
A) non-structured
B) one-shot decisions
C) routine and repetitive
D) made by top management
E) made by computers
In the nonprofit public setting of a high school, a principal who seeks to satisfy
________ needs would strive to become the best principal possible.
A) psychological
B) esteem
C) social
D) self-actualization
E) physiological
According to Harold Stieglitz, in which of the following roles do staff personnel use
their professional expertise to solve organizational problems?
A) advisory role
B) service role
C) control role
D) administrative role
E) functional role
The first step in the Delphi technique is ________.
A) asking group members to offer solutions
B) identifying a problem
C) allowing group members to meet face to face
D) preparing a questionnaire on the problem at hand
E) identifying experts on the matter being discussed
Eddie Burns is the accounts manager of Avatar Inc., and a very optimistic person. He
knows what he wants from his subordinates and believes that they will always do their
best to get the work done. Even when work gets delayed, he assumes that they did their
best. Eddie’s behavior is consistent with ________.
A) Theory Y
B) Theory Z
C) Theory X
D) Type A personality
E) Type B personality
After identifying an existing problem, the next step in the decision-making process is
________.
A) conducting a gap analysis
B) listing alternative solutions
C) identifying organizational objectives
D) gathering problem-related feedback
E) exploring legal restrictions related to the problem
Having too many expectations to comfortably fulfill is termed as ________.
A) role overload
B) role conflict
C) pluralism
D) tokenism
E) role ambiguity
Which of the following metaphors best describes the feeling of people who are more
likely to think creatively under low time pressure?
A) on a tight leash
B) on a mission
C) on a treadmill
D) on an expedition
E) on autopilot
________ decisions relate to ensuring that specific organizational tasks are carried out
effectively and efficiently.
A) Strategic planning
B) Operational control
C) Strategic control
D) Tactical control
E) Management control
________, the fourth step of the strategic management process, is putting formulated
strategies into action.
A) Strategy implementation
B) Environmental analysis
C) Strategic control
D) Strategy formulation
E) Strategic feedback
________ is a training technique for instructing without the presence or intervention of
a human instructor.
A) Experiential learning
B) Programmed learning
C) On-the-job training
D) Active learning
E) Overlearning
Tavern Inc. is a personal investment firm contemplating the introduction of a
whistleblower’s policy. It conducts a board meeting to thoroughly analyze the
consequences of this action. During this meeting, Michelle, one of the members of the
board, argues strongly against this decision. According to her, the fall of Enron in 2001,
which resulted in thousands of employees losing their jobs and retirement pensions and
investors losing millions of dollars, can be attributed to whistle-blowers like Sherron
Watkins. Michelle believes that whistle-blowing was the primary cause for Enron’s
bankruptcy. Which of the following is a strong rebuttal to Michelle’s argument?
A) Investors and employees alike are responsible for their own actions; they should be
very careful when choosing firms to invest or work in.
B) Whistle-blowers like Sherron Watkins have a very strong moral character which is
uncommon in the population.
C) Enron was committing a crime which would have gradually surfaced, causing more
losses than those that occurred due to Sherron Watkins’ whistle-blowing act.
D) Regulatory agencies and governmental institutions should be held responsible for
Enron’s bankruptcy after Sherron Watkins’ whistle-blowing act.
E) It was whistle-blowing that brought companies like Enron, Worldcom, and Tyco to
its knees.
A graphic decision-making tool used to evaluate decisions containing a series of steps is
known as a(n) ________.
A) decision support system
B) decision theory
C) morphological box
D) decision tree
E) Delphi chart
________refers to the identification, evaluation, and exploitation of opportunities.
A) Entrepreneur
B) Entrepreneurial opportunity
C) Entrepreneurial alertness
D) Entrepreneurship
E) Entrepreneurial risk
Because of the significance of his contributions, ________ is commonly called the
“father of scientific management.”
A) Frank Gilbreth
B) Henry L. Gantt
C) Lillian Gilbreth
D) Henri Fayol
E) Frederick W.Taylor
Which of the following is an example of an opportunity that arose from the use of a
new method of organizing?
A) using corn to produce ethanol
B) using the Internet to sell a product
C) raising chicken without antibiotics
D) an American bank providing services in China
E) the invention of the heart stent
When a United States computer manufacturer sells a shipment of 40 computers to a
retailer in Germany, the computer manufacturer is engaged in the process of ________.
A) importing
B) exporting
C) developing a license agreement
D) direct investing
E) repatriating