A team’s upholder-maintainer would likely submit the team’s request for a large increase
in resources to top management.
Budgets can be effective tools for both planning and controlling.
Because heuristics simplify the decision-making process, they are unlikely to lead to
errors.
In decision making, a problem can be defined as a discrepancy between what exists and
what the problem solver desires to exist.
Manufacturing organizations produce both physical and nonphysical outputs.
The secret to job success is identifying your competitive advantage and developing it to
the fullest.
Formal planning can increase creativity in an organization.
How employees dress has nothing to do with an organization’s culture.
Most U.S. jobs use a variable pay system in which employee compensation is based on
status and seniority.
Deming advocated an approach in which managers never get complacent about the
quality of their product.
When organizations go global, they often start by simply exporting products to one or
more foreign countries.
A manager uses break-even analysis to find out how many units of a product he needs
to sell to make a profit of zero.
Expert systems are primarily used to help what kinds of decision makers?
A) lower-level managers
B) top managers
C) senior managers
D) experts
Which multiperson employee evaluation method allows for two or more employees to
get the same rating?
A) group-order ranking
B) individual ranking
C) paired comparison
D) 360-degree feedback
Which of the following levels of management is associated with positions such as
executive vice president, chief operating officer, chief executive officer, and
chairperson of the board?
A) team leaders
B) middle managers
C) first-line managers
D) top managers
Which of the following is LEAST likely to be a decision criterion for a high-tech
bicycle buyer who cares primarily about performance?
A) warranty
B) gear mechanism
C) frame composition
D) brake assembly
When is it acceptable for a speaker to use language that is not simplified?
A) when both the listener and speaker have the same language as their native tongue
B) when the listener showed no problem in understanding previous messages of similar
complexity
C) when both the listener and speaker speak English but English is not the first
language of either of them
D) when both the listener and speaker speak the different languages
This has proved to be very helpful in establishing culpability in sexual harassment
cases.
A) monitoring phone calls
B) monitoring emails
C) monitoring employee whereabouts
D) monitoring Internet use
Which of the following statements is true?
A) Power is a type of authority.
B) Authority and power are identical.
C) Authority is a type of power.
D) Power is determined by horizontal position in an organization.
Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8
Mexican fast-food restaurants. The success you have experienced in the last 5 years has
you thinking of what to do with the business next. Should you expand the business at
the current rate? Open new and different restaurants? What?
Up to now your success has been based on selling high-quality tacos and burritos at a
price that others can’t match. Your business is pursuing which of Porter’s strategies?
A) differentiation strategy
B) cost leadership strategy
C) competitive advantage strategy
D) focus strategy
In the JCM, motivation and satisfaction increase when this is true.
A) The employee feels good about herself.
B) The employee cares about the task.
C) The employee feels rewarded.
D) The employee feels like she belongs.
Business Expansion Plan (Scenario)
As a business expansion director, Shana’s goal is to scout potential locations for her
company’s planned expansion to other countries. There are many options, some of
which include maintaining the business’s head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
Shana’s company hopes to become a fully global corporation in the coming years.
Which of the following would best indicate that the company is fully “global”?
A) exporting and importing
B) licensing
C) setting up a foreign subsidiary
D) franchising
Which phenomenon in today’s business climate has made the “white-water rapids”
metaphor popular?
A) reduced competition
B) corporations that are too powerful
C) organizations that resist change
D) constant and chaotic change