Which of the following is not a component of comprehensive workforce programs
encouraging diversity?
A) encouraging their employees to learn foreign languages and culture to promote and
attract a diverse workforce
B) encouraging fair treatment of all people regardless of their demographic
characteristics
C) fostering personal development practices that bring out the skills and abilities of all
workers
D) teaching managers about the legal framework for equal employment opportunity
E) teaching managers how a diverse workforce will be better able to serve a diverse
market of customers and clients
“Stability” is one of the seven primary characteristics that captures the essence of an
organization’s culture. It indicates the degree to which ________.
A) employees are encouraged to be innovative and take risks
B) management focuses on results or outcomes rather than on the techniques and
processes used to achieve them
C) management decisions take into consideration the effect of outcomes on people
within the organization
D) work activities are organized around teams rather than individuals
E) organizational activities emphasize maintaining the status quo in contrast to growth
Goal-setting theory and self-efficacy theory do not ________.
A) address employee behavior
B) compete with one another
C) work toward improving motivation
D) both A and C
E) both B and C
According to studies, when team members share an accurate mental model they
________.
A) have an indifferent attitude toward their work
B) have frequent interactions
C) face acute stress
D) work independently
E) display increased social loafing tendencies
According to the interactionist view, ________ conflicts support the goals of the group
and improve its performance.
A) formal
B) informal
C) functional
D) dysfunctional
E) reactive
The opposite of coercive power is ________ power.
A) referent
B) reward
C) legitimate
D) charismatic
E) expert
Loud people are more likely to be noticed in a group than quiet ones. So, too, are
extremely attractive or unattractive individuals. Which of the following statements best
explains the reason behind this fact?
A) Our perception of reality depends on our past experiences.
B) Our perception of reality depends on our personality.
C) The relationship of a target to its background influences our perception of the target.
D) The time at which we see an object can influence our perception of the object.
E) Our motives and expectations affect our perception of a target.
When the group energy is focused on the task at hand, the group has moved to the
________ stage.
A) storming
B) norming
C) production
D) maturation
E) performing
Which of the following helps explain the current popularity of teams? Teams ________.
A) are easier to manage
B) better utilize employee talents
C) are less expensive
D) promote socialization and cohesion
E) increase the speed of decision making
While using which of the following type of group decision-making techniques is a
group more likely to experience increased groupthink?
A) interacting group
B) brainstorming
C) video conference
D) nominal group technique
E) electronic meeting
According to the attribution theory, if a behavior scores ________, we tend to attribute
it to external causes.
A) low on distinctiveness
B) high on adaptability
C) low on consistency
D) high on stability
E) low on consensus
Span of control is a key element of an organization’s structure. Which of the following
key questions is addressed by this element?
A) On what basis will jobs be grouped together?
B) To whom do individuals and groups report?
C) To what degree will there be rules and regulations to direct employees and
managers?
D) How many individuals can a manager efficiently and effectively direct?
E) To what degree are activities subdivided into separate jobs?
All of the following are examples of nonverbal communication except ________.
A) intonations or emphasis
B) instant messaging
C) physical distance between the sender and the receiver
D) facial expressions
E) hand gestures
Role ________ indicates the way others believe you should act in a given context.
A) perception
B) identity
C) expectation
D) criterion
E) style
Which of the following statements is true regarding virtual teams?
A) Virtual teams are less task-oriented than face-to-face teams.
B) In the case of virtual teams there is less social rapport and direct interaction among
members.
C) Virtual teams report more satisfaction with the group interaction process than do
face-to-face teams.
D) Virtual teams exchange more social-emotional information than face-to-face teams
do.
E) For increasing the efficiency of a virtual team, managers should empower the team
and avoid monitoring its progress closely.
Which of the following is not considered a major job attitude by OB researchers?
A) job satisfaction
B) positive personality
C) organizational commitment
D) employee engagement
E) job involvement
Janice is spending the summer working as an intern writing copy for a local firm. Today
Janice’s senior editor sent back some of Janice’s work covered in red ink corrections.
Up until now, all of Janice’s work had been corrected in green or blue ink. Janice is
upset and worried that her senior editor doesn’t like her.
Which component of an attitude is not represented in the previous scenario?
A) the positive component
B) the cognitive component
C) the affective component
D) the negative component
E) the behavioral component
In a survey feedback, employees complete a questionnaire on all of the following
topics, except ________.
A) implementation of changes
B) decision-making practices
C) communication effectiveness
D) coordination among units
E) satisfaction with the organization