Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Deep acting is hiding inner feelings by modifying facial expressions.
Actively and constructively attempting to improve conditions is part of the loyalty
response to dissatisfaction.
People in good moods or experiencing positive emotions are less likely than others to
use heuristics, or rules of thumb.
Generally, a body position or movement by itself has a precise and universal meaning.
Teams are an effective means for management to democratize organizations and
increase employee motivation.
Neglect is an active and destructive response to dissatisfaction.
For process conflict to be productive, it must be kept at moderate-to-high levels.
When you are engaged in distributive bargaining, research consistently shows one of
the best things you can do is make the first offer.
The simple structure is characterized by a high degree of departmentalization and
narrow span of control.
Personality appears to be a result of both hereditary and environmental factors but
research has tended to support the importance of the environment over heredity.
Rational persuasion is the only power tactic that is effective across all organizational
levels.
In good economic conditions, understanding how to reward, satisfy, and retain
employees is at a premium, however, in bad times, issues like stress, decision making,
and coping come to the fore.
________ is the ability to imagine how an object would look if its position in space
were changed.
A) Cymographic visualization
B) Deductive reasoning
C) Spatial visualization
D) Perceptual speed
E) Inductive reasoning
Which of the following statements is true regarding a cross-functional team?
A) A cross-functional team is made up of employees from different hierarchical levels.
B) A cross-functional team is made up of employees from the same department.
C) Today, cross-functional teams are rarely used in well-established organizations.
D) In the case of a cross-functional team, the early stages of development are typically
very short.
E) Cross-functional teams are used for developing new ideas and coordinating complex
projects.
Saad, an Arab-American employee, has been asked if he is a terrorist. Which of the
following terms accurately explains the type of discrimination he has been subjected to?
A) exclusion
B) inclusion
C) intimidation
D) mockery
E) sexual harassment
Which of the following dimensions of an environment describes the degree to which the
environment can support growth?
A) capacity
B) flexibility
C) volatility
D) sustainability
E) complexity
Tyler has often been seen to be employing accommodation as his conflict-handling
strategy. In which of the following situations would Tyler's strategy be most suitable?
A) when he perceives no chance of satisfying his concerns
B) when an issue is trivial or symptomatic of other issues
C) when gathering information supersedes immediate decision
D) when others can resolve the conflict more effectively
E) when harmony and stability are especially important
The two most common forms of representative participation are ________ and board
representatives.
A) quality circles
B) work councils
C) employee unions
D) task teams
E) self-regulatory organization
Who was the first researcher to consider charismatic leadership in terms of OB?
A) Max Weber
B) Robert House
C) Fred Fiedler
D) John Kotter
E) Douglas Surber
Which of the following conflict-handling intentions involves accepting a solution that
provides incomplete satisfaction of both parties' concerns?
A) collaborating
B) compromising
C) avoiding
D) competing
E) accommodating
Which of the following statements is true regarding the effects of stress?
A) Challenge stressors tend to produce more strain than hindrance stressors.
B) When challenge stress increases, those with high levels of organizational support
have higher role-based performance.
C) Hindrance stress improves job performance in a supportive work environment.
D) Employees who have a stronger affective commitment to their organization perform
worse under stress as compared to those who have low levels of commitment.
E) Challenge stress reduces job performance in all work environments.
Alcoa headquarters has few individual offices, even for senior executives. The space is
essentially made up of cubicles, common areas, and meeting rooms. This informality
conveys to employees that Alcoa values ________.
A) autocracy
B) competitiveness
C) rigidity
D) equality
E) formalization
Which of the following steps could your supervisor take to best help you develop a
commitment to your new company?
A) encourage you to work independently at first to learn the ropes
B) explain the rules and policies of the organization to you
C) discourage you from putting too much emphasis on your perception of the
organization
D) encourage you to look carefully at your own assumptions, which may be biased
E) encourage you to develop friendship ties within the organization
Describe the three stages involved in the process of socialization.
Identify and explain the two dimensions of leadership described in the Ohio State
studies.
What are the various ways in which a manager can effectively handle rumors?
Describe the personality characteristic of Machiavellianism.
List and explain any three decision biases or errors.
