A manager obtains an assignment that brings him into contact with many managers and
many functions so that he can obtain information that can be used to make him and his
function nonsubstitutable. Which of the following political tactics is being used by this
manager?
A) using unobtrusive power
B) creating a coalition
C) controlling the agenda
D) increasing centrality
________ teams are work groups consisting of people from different work areas who
are empowered to direct and coordinate different projects.
A) Contingent
B) Transactional
C) Cross-functional
D) Transitory
Which of the following types of employees are most likely to follow standardized
practices in performing their tasks?
A) office accountants
B) R&D executives
C) advertising executives
D) public relations officers
A manufacturing company stockpiles inputs and holds inventories of component parts
so the conversion process is not disrupted if there is a problem with suppliers. It also
stockpile finished products so it can respond quickly to an increase in customer demand
without changing its established conversion processes. Which of the following
technologies, as identified by Thompson, is most likely being used by this company?
A) small-batch technology
B) long-linked technology
C) intensive technology
D) mediating technology
In Greiner’s model, “________” becomes the way to solve the crisis of red tape and
push the organization up the growth curve.
A) growth through creativity
B) growth through delegation
C) growth through collaboration
D) growth through direction
Golden parachutes are property rights generally given to the ________.
A) managers
B) suppliers
C) shareholders
D) customers
Collective socialization tactics ________.
A) give newcomers precise knowledge of the timetable associated with completing each
stage in the learning process
B) allow newcomers to learn on the job, as members of a team
C) provide newcomers with common learning experiences designed to produce a
standardized response to a situation
D) provide newcomers with explicit information about the sequence in which they will
perform new activities
Which of the following methods is used for accomplishing evolutionary change?
A) reengineering
B) total quality management
C) innovation
D) restructuring
When there are limits on the usefulness of direct, personal supervision by managers,
organizations have to find other ways to control their activities. In such a situations,
which of the following, typically, is the first step taken by the organizations?
A) decreasing the level of standardization
B) increasing the level of horizontal differentiation
C) increasing the division of labor
D) increasing the span of control
A matrix structure is characterized by ________.
A) a tall hierarchy
B) low integration
C) fixed product teams
D) vague authority relationships
With reference to Weber’s principles of bureaucratic structure, which of the following
terms refers to the authority a person possesses because of his or her position in an
organization?
A) rational-legal authority
B) transactional authority
C) charismatic authority
D) transformational authority
Which of the following is most likely to be the effect of standardization?
A) The actions of the employees become predictable.
B) Managers span of control decreases.
C) The number of levels in the hierarchy increases.
D) The need for division of labor decreases.
________ is the process of coordinating various tasks, functions, and divisions to work
together and not be at cross-purposes.
A) Subunit orientation
B) Integration
C) Differentiation
D) Decentralization
A manager catches an employee coming in late for work, and therefore decides that a
new company-wide policy regarding work timings should be implemented in order to
improve productivity. Which of the following cognitive biases is being experienced by
this manager?
A) groupthink
B) illusion of Control
C) frequency
D) ego-defensiveness
Which of the following statements is true regarding an organization that uses fixed
automation?
A) The organization will have to train its employees so that they can perform multiple
tasks skillfully.
B) The organization generally performs nonroutine tasks.
C) The organization uses highly complex machines that can perform a wide range of
tasks.
D) The organization finds it difficult to quickly respond to changing customer needs.
Which of the following actions most likely enables even a relatively tall structure to be
more flexible in its responses to changes in the external environment?
A) promoting downward communication and discouraging upward communication
B) increasing the specialization and division of labor
C) increasing vertical differentiation
D) decentralizing authority
________ structures tend to be the tallest of all organizational structures.
A) Functional
B) Product division
C) Market
D) Multidivisional
________ is a cognitive bias that allows managers to justify and reinforce their own
preferences
and values by attributing them to others.
A) Representativeness
B) Projection
C) Cognitive dissonance
D) Frequency
Each of the Walmart stores operates essentially independently. The performance of one
store does not affect another store, but together all stores determine the performance of
the whole organization. According to this information, which of the following
technologies, as identified by Thompson, is being used by Walmart?
A) mediating technology
B) sequential-process technology
C) long-linked technology
D) intensive technology
________ is an OD technique that takes team building one step further and uses it to
improve the ways different functions or divisions work together.
A) Intergroup training
B) Action research
C) Reengineering
D) Process consultation