Christina, an employee at Value Depot, regularly is late for work and takes excessive
sick days. In this scenario, which of the following types of job withdrawal is being
experienced by Christina?
A. Behavior change
B. Physical job withdrawal
C. High job involvement
D. Emotional withdrawal
E. Psychological job withdrawal
How can an organization protect itself against discrimination and unjust dismissal
lawsuits?
A. The organization should provide for a review of all top performance ratings by
senior managers.
B. Performance measures should evaluate personal traits.
C. Requirements for job success should be clearly communicated to employees.
D. The organization should use a single rater to rate all the employees.
E. The organization should dismiss poor performers.
If a former employer gives a glowing statement about a candidate and the new
employer later learns of misconduct on the part of the employee during his or her
previous employment, the new employer may sue the former for _____.
A. negligence
B. misrepresentation
C. defamation
D. misappropriation
E. libel
Which of the following processes seeks to avert misbehavior and to correct, rather than
merely punish, misbehavior?
A. Hot-stove rule
B. Fair representation
C. Progressive discipline
D. Benchmarking
E. Peer review technique
Identify the correct statement regarding the Myers-Briggs Type Indicator (MBTI).
A. It is an appropriate tool for measuring job performance.
B. People who take the MBTI generally do not find it to be an enjoyable experience.
C. MBTI scores are stable over time.
D. The MBTI is a valuable tool for understanding communication styles.
E. Research has concluded that the MBTI is highly valid, reliable, and effective.
Which of the following is the first step in the human resource planning process?
A. Forecasting
B. Goal setting
C. Program implementation
D. Program evaluation
E. Performance evaluation
Ron, an HR manager at Franton Inc., needs to determine how the number of
administrative staff increased in the last two years. He observed that there was a
decrease in the accounting department by the same number of staff. In the context of
determining labor supply in the accounting department, Ron must use a(n) _____.
A. transitional matrix
B. propensity analysis
C. trend analysis
D. multiple regression
E. leading indicators
An organization’s ability to profit without depleting its resources, including employees,
natural resources, and the support of the surrounding community is called _____.
A. adjustability
B. absorbability
C. substitutability
D. sustainability
E. credibility
The United Association of Plumbers and Pipefitters is a labor union that seeks to unite
plumbers and pipefitters from around the country. The members of this union exhibit
the same set of skills and are proficient in relatively similar tasks. Such an association is
most likely an example of a(n) _____.
A. craft union
B. industrial union
C. local union
D. business union
E. vertical union
Identify the statement that best defines a high-performance work system.
A. It is an arrangement of machinery and equipment that streamlines the workflow and
results in maximum efficiency and cost savings.
B. It refers to the right combination of people, technology, and organizational structure
that makes full use of the organization’s resources and opportunities in achieving its
goals.
C. It is a computer software system that is designed to help managers solve problems by
showing how results vary when the manager alters assumptions or data.
D. It is a system that is used to collect, record, store, analyze, and retrieve data
concerning an organization’s human resources.
E. It refers to a performance management system that measures customer satisfaction.
Kazuri Inc., a manufacturing company, bases employees’ pay entirely on market forces.
In this case, which of the following is a practical drawback faced by the company?
A. Employees might conclude that the pay rates are unfair.
B. Supervisors of the company will expect to receive lower pay because of less
responsibility.
C. The highly paid employees will likely be dissatisfied because of more work.
D. The managers will participate in rotation of responsibilities because they receive
lower pay.
E. All employees will be categorized as exempt employees.
Nicole is a new recruit at a leading IT firm. She keeps records of important client data
and is given special access to certain confidential data, which is available only to her
and not to others in the organization. Given the nature of her work, which of the
following elements of a high-performance work system is illustrated in this scenario?
A. Organizational structure
B. Staffing
C. Reward systems
D. Task design
E. Information systems
Filler Mayo Inc. recognizes the need for providing on-the-job training to employees
because whose technical skills are lacking. The company’s HR department is tasked
with coordinating the entire training process. This function of the HR department at
Filler Mayo is called _____.
A. requirements specification
B. training administration
C. training simulation
D. orientation
E. needs analysis
In-basket tests are examples of _____ tests.
A. job performance
B. physical ability
C. honesty
D. personality
E. cognitive ability