An organization with a highly competitive “a results or else” mentality can be said to
follow a(n) ________.
A) market culture
B) adhocracy culture
C) clan culture
D) bureaucracy culture
E) ethical culture
________ is the presentation of an undesirable behavior consequence or the removal of
a desirable behavior consequence that decreases the likelihood the behavior will
continue.
A) Positive reinforcement
B) Negative reinforcement
C) Punishment
D) Extinction
E) Manipulation
In which of the following performance appraisal methods do appraisers write down
particularly good or bad events involving employees as these events occur and evaluate
each employee’s performance using their respective records of all documented events?
A) forced ranking
B) free-form essay
C) forced distribution
D) critical-form essay
E) employee comparisons
Which of the following statements is true of the link between innovation and creativity?
A) Creativity involves turning a new idea into new or improved processes, products, or
services that promote the attainment of organizational goals.
B) Organizations can be either innovative or creative, but can never be both at the same
time.
C) An organization that is innovative but not creative is characterized by a fertile source
of good ideas, but lacking in the ability to make the ideas tangible.
D) An organization that is creative but not innovative is characterized by the ability to
turn ideas into tangible benefit, but lacking good ideas to make tangible.
E) The ideas on which innovation is based come from creativity in the organization,
whereby those ideas are turned into something tangible that benefits the organization.
Which of the following techniques of managing conflict involves working out the
differences between managers and employees?
A) resolving
B) averting
C) compromising
D) avoiding
E) forcing
In terms of management efficiency during the manufacturing process, efficient means
that ________ .
A) a small proportion of total resources contributes to productivity
B) a small proportion of total skilled employees contributes to productivity
C) an equal proportion of skilled and unskilled employees contributes to productivity
D) a large proportion of total resources contributes to productivity
E) a small proportion of total human and capital resources contributes to productivity
Formal groups that handle routine activities and are outlined on an organization chart
are called ________.
A) task groups
B) committees
C) transitory groups
D) work teams
E) command groups
The relative degrees of worth that society places on the way in which it exists and
functions are ________.
A) political ideologies
B) economic conditions
C) demographics
D) social values
E) environmental factors
The sales manager of a company finds that the personnel in the human resources
department are a continual source of conflict because they are inflexible and resist
proposed changes. As a result of this, the manager ignores their views when he has to
make changes. This strategy could be appropriate when ________.
A) the planned change is relatively critical to the organization
B) the change has strategic impacts on the employees
C) a win-win solution is essential to the organization
D) the HR department is powerful and crucial to the organization
E) the potential conflict will not limit organizational goal attainment
Which of the following is a communication macrobarrier?
A) need for complex information
B) destination’s view of the source
C) message interference
D) receivers’ perception
E) multimeaning words
Which of the following is true about the height of an organization chart?
A) An organization’s structure should be built from bottom to top to ensure that
appropriate spans of management are achieved at all levels.
B) Span of management usually has no influence on the height of an organization chart.
C) Increasing spans of management to eliminate certain management positions and
thereby reducing salary expenses will help the organization achieve long-tern success.
D) Normally, the greater the height of the organization chart, the smaller the span of
management.
E) Overall, managers seem to be using taller organizational structures now than in the
past.
The last step in the planning process is to ________.
A) put the plans into action
B) evaluate the organizational goals
C) choose the best alternative for reaching objectives
D) develop the premises upon which each alternative is based
E) state the organizational objectives