Research indicates that digital natives are likely to:
A. overuse body language.
B. be incapable of using computer-mediated communication.
C. easily detect insincerity.
D. be able to easily detect deception.
E. miss important nonverbal cues.
Knowledge of sales message techniques helps in writing business messages because:
A. sales messages arethe least disseminated form of business communication.
B. sales messagesrestrict the use of ethically dubious persuasive tactics.
C. most business messages directly or indirectly involve selling something.
D. most sales messages are regarded as spam by readers.
E. most persuasive messages used by businesses areunbiased.
Programs such as Dreamweaver and Weebly are primarily used to:
A. create documents for online publication.
B. organize raw numbers into meaningful pictures of their data.
C. plan time for completing writing projects.
D. compute a broad range of statistics.
E. correct grammatical mistakes.
Which of the following is true about slang words?
A. Slang words once established do not run the risk of becoming unpopular.
B. The heavy use of slang words in formal cross-cultural communication helps in
breaking cultural barriers.
C. The use of slang in formal settings is usually considered politically correct.
D. Slang words should be used with caution in business communication.
E. Slang words should be used in written messages as they communicate meaning
precisely.
Information such as a person’s social, political, and personal preferences are called
_____.
A. physiographic information
B. geographic information
C. angiographic information
D. demographic information
E. psychographic information
Which section of a general cover letter matches a person’s qualifications to the reader’s
needs?
A. Introduction
B. Conclusion
C. Body
D. References
E. Personal information
Which of the following is true about the use of you-viewpoint?
A. It de-emphasizes the target audience’s perspective.
B. It involves skillfully managing people’s response with carefully chosen words in a
carefully designed order.
C. It cannot be used in sentences containing the words “we” and “mine.”
D. It emphasizes a writer’s self centered point of view.
E. It emphasizes on the use of masculine pronouns.
Which of the following is true about data?
A. Data are useful only when everyone is in agreement with the concerned data.
B. Data are invariably the same as information.
C. Data are factual bits and pieces.
D. Data are interpreted information.
E. Data are invariably the same as knowledge.
Demographic information includes details such as:
A. social, political, and personal preferences.
B. age, gender, income, and geographic location.
C. legal and sociocultural implications.
D. current market trends and foreign exchange rates.
E. per capita income and gross national income.
In the planning process of writing, once the goal of acommunication is set, the
immediate next step is to:
A. choose a format for writing the message.
B. proofread the message.
C. choose a channel for communicating the message.
D. send a message immediately.
E. analyze the audience.
Which of the following will most likely enhance the readability of your message?
A. Using complex sentence structures
B. Using see-saw sentences
C. Using cluttering phrases
D. Using roundabout constructions
E. Using short sentences
Which of the following sentences does not have atwo-word verb?
A. I expect the sales to take off in November.
B. They tried to cut back on their expenditures.
C. She could not explain the decline in profit.
D. They had a very messy break up.
E. Try to figure out this system.
Which of the following is true about topic sentences?
A. The most common paragraph arrangement begins with the topic sentence.
B. The most common paragraph arrangement ends with the topic sentence.
C. The most common paragraph arrangement has the topic sentence within the
paragraph.
D. The topic sentence supplies the story for the paragraph.
E. The topic sentences build around and support the main sentence.
An element to be considered when bringing a speech or a presentationto a close is:
A. the inclusion of a summary of the keys points developed.
B. the inclusion of a statement that clearly defines the topic.
C. the inclusion of statements that build up the case.
D. the inclusion of an attention-gaining statement.
E. the inclusion of a human-interest story.
Which of the following is a visual cue that helps readers interpret written reports?
A. Inflection
B. Pauses
C. Volume emphasis
D. Rate of change of delivery
E. Paragraphing
In the context of job searching, building a network of contacts refers to:
A. collecting the phone numbers of people one meets during social interactions.
B. building relationships with classmates andprofessors who can help one find work.
C. building a strong relationship with a group of people who are closest to a person.
D. finding people who have completed or are pursuing internships.
E. getting in touch with people who are currently looking for a job.
Which of the following is the most useful way of emphasizing the positive and
de-emphasizing the negative in your message?
A. Putting more positive points in the beginning
B. Putting more positive points in the middle
C. Putting more negative points in the beginning
D. Putting more negative points in the ending
E. Randomly distributing positive and negative points
The _____ in business reports is also called the study’s objective, aim, or goal.
A. complimentary close
B. purpose statement
C. salutation
D. problem statement
E. concluding statement
Which of the following is true about culture?
A. Culture has no effect on the way you communicate.
B. If cultural barriers are maximized, your company will have access to a larger talent
pool.
C. Being able to communicate cross-culturally will minimize problems stemming from
misinterpretations.
D. The spread of capitalism and the explosive growth of electronic media have
strengthened national differences.
E. Ethnocentrism makes you a better cross-cultural communicator.
Which of the following is the best way to phrase a refusal of a claim for adjustment?
A. “Our contract, signed by you, clearly absolves usof any liability in this case.”
B. “If you had read your contract, you would know that we are not liable to pay
compensation.”
C. “Paragraph 2 of our contract clearly shows that your claim is without foundation.”
D. “As noted in paragraph 2 of our contract, we are liable to pay compensationonly
when our personnel install the equipment.”
E. “That your claim is not valid is clearly explained in paragraph 2 of our contract.”