Establishing and administering personnel policies allows a company to handle
problematic situations more fairly and objectively than if it addressed such incidents on
a case-by-case basis.
No two human resource departments have precisely the same roles and responsibilities.
In general, all companies have to make decisions in three areas of recruiting: personnel
policies, recruitment sources, and the characteristics and behavior of the recruiter.
Succession planning focuses on high-potential employees.
An HRM audit is a formal review of the outcomes of HRM functions.
Preparation, in collective bargaining, includes establishing objectives for the contract,
reviewing the old contract, and gathering data.
Katie and Nate are employees of an investment bank based in Chicago. Katie is of the
opinion that the qualities Nate exhibits reflect an individual rather than a masculine
culture. Which of the following, if true, would strengthen Katie’s beliefs?
A. Nate places more emphasis on a healthy superior-subordinate relationship.
B. Nate places more emphasis on initiatives pertaining to corporate social
responsibility.
C. Nate places more emphasis on being ahead of the crowd and achieving goals.
D. Nate places more emphasis on initiatives involving the conservation of the
environment.
E. Nate places more emphasis on achieving social mobility through collectivist means.
Fernando is hired as a seasonal firefighter by the California Department of Forestry and
Fire Protection. The training used to prepare Fernando for his firefighting job involves
an online training module. In this game-like module, Fernando is virtually placed in a
real-life scenario such as a garage fire or a restaurant fire, and his goal is to put out the
fire and save as many lives as possible. This form of training is referred to as a(n)
_____.
A. apprenticeship
B. cross-training
C. action learning
D. internship
E. simulation
Talent poaching makes it difficult for companies to _____.
A. retain their top performers
B. keep their searches discreet
C. search for relevant information
D. eliminate quality control processes
E. look for employee profiles
Myrtle Flower Company, a retail florist, decides to evaluate its employees after
successfully completing one year of business. The method of conducting the assessment
includes creating small groups and assigning work to those groups within an allotted
time frame. The team members would have to work together in tackling problems that
they might face, without a source to whom they can refer any questions. In this
scenario, which of the following types of exercises is Myrtle Flower Company
conducting?
A. Leader-centered group discussion
B. Paired-up group discussion
C. Leaderless group discussion
D. Team group discussion
E. Time-bound discussion
Organizations that want employees to focus on efficiency and on group incentives are
most likely to implement a _____ program.
A. gainsharing
B. standard hour
C. bonus
D. commission
E. piece rate pay
Joshua, the human resource (HR) manager at Potter Inc., has a clear understanding of
the firm’s business. This enables him to comprehend the various needs of the business
and help the company meet its goals for attracting, keeping, and developing employees
with the required skills. This scenario indicates Joshua’s responsibility of:
A. providing administrative services.
B. preparing a job analysis.
C. providing business partner services.
D. creating a job design.
E. maintaining positive employee relations.
The employees at Circa Financial often complain that they are not provided feedback
about their work. They feel that they do not get proper information as to how they have
performed and the areas in which they need to improve. They also claim that the
performance goals are vague and not measurable. Which of the following HR functions
does Circa Financial need to specifically improve upon to resolve the complaints put
forth by its employees?
A. Recruitment
B. Employee selection
C. Training and development
D. Performance management
E. Planning and administering pay and benefits
Penta Toy Corp. (PTC) is a firm that manufactures toys. Very often, employees of the
firm are on leave citing physical stress. An expert hired by PTC investigates the
situation and recommends investing in an ergonomics study of the work environment.
In this scenario, the expert is recommending:
A. a study of the interface between individuals’ physiology and the characteristics of the
physical work environment.
B. a study of jobs to find the simplest way to structure work in order to maximize
efficiency.
C. a study of the tasks, duties, and responsibilities of employees in a new job.
D. a study of the knowledge, skills, and abilities to perform a job.
E. a study of the relationship between intrinsic rewards and employee motivation in the
context of human resource management.
Describe the provisions of Americans with Disabilities Act (ADA) of 1990. How is it
different from other Equal Employment Opportunity laws (EEO laws)? Regina is
visually impaired to the extent that she cannot read without her glasses. Ed has had
leukemia but has now gone into remission. Will both of them be eligible for
compensation under the provisions of ADA? Justify your answer with appropriate
reasons.