Front-line managers have the final responsibility for strategic planning.
a. True
b. False
The process of observing and evaluating an employee’s performance, recording the
assessment, and providing feedback to the employee is referred to as:
a. orientation training.
b. classroom training.
c. a paper-and-pencil test.
d. performance appraisal.
e. none of these.
Which of the following refers to a major shift in the norms, values, attitudes, and
mindset of the entire organization?
a. Organization change
b. Organization development
c. People change
d. Culture change
e. Artifact change
The individual performer is a; whereas, the manager has to be a(n).
a. specialist; generalist
b. “leader”; doer
c. generalist; specialist
d. producer; expert
e. communicator; operator
Techniques used to monitor external environments include:
a. hiring scanning organizations.
b. hiring the competitive intelligence professionals.
c. government reports.
d. professional journals.
e. all of these.
Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False
Which of the following theories concern the thought processes that influence behavior?
a. Process
b. Reinforcement
c. Content
d. Needs
e. Maslow’s
A high humane orientation means that a society encourages toughness, assertiveness,
and competitiveness.
a. True
b. False
Which of these employee behaviors matches with the postconventional level of
personal moral development?
a. Empowered employees, full participation
b. Task accomplishment
c. Act in own interest
d. Work group collaboration
e. Autocratic
_______ is economic development that generates wealth and meets the needs of their
current generation while focusing on future generations.
a. Ethical management
b. Activist strategy
c. Sustainability
d. Market strategy
e. Future management
Many U.S. managers fail to realize that the values and behaviors that typically govern
how business is done in the United States do not translate to the rest of the world.
a. True
b. False
An invisible barrier that separates women and minorities from advancement to
important lateral movement within the organization defines the glass ceiling.
a. True
b. False
A product change is a change in the organization’s product or service outputs.
a. True
b. False
Three of the most popular and effective OD activities are team building, survey
feedback, and large-group interventions.
a. True
b. False
A long-term time frame is most closely associated with:
a. operational plans.
b. tactical plans.
c. strategic plans.
d. mission plans.
e. tactical goals.
Prevention and preparation are the two stages of crisis management.
a. True
b. False
When it comes to economic development, a currently developing country is also called
a(n) _______.
______ are people who work for an organization, but not on a permanent or full-time
basis.
The ______ approach holds that moral decisions must be based on standards of equity,
fairness, and impartiality.
Describe the five characteristics of creative people and organizations.
Briefly describe what happened in the Hawthorne Studies and explain the results and
conclusions of these studies.
The _______ is an individual responsible for making an ethical choice.
The belief that one’s own group or subculture is inherently superior to other groups or
cultures is known as_______.