In order to be considered a manager, an individual must direct or oversee the work of
others.
Distinctiveness refers to whether an individual displays a behavior in many situations or
whether it’s particular to one situation.
One particularly effective form of providing feedback is for the receiver to ________.
A) raise a hand to show that the message was received
B) state “message received” out loud
C) restate the message in his or her own words
D) send a written message that states “message received”
Uncertainty causes people to resist change because it ________.
A) replaces the unknown with the known
B) replaces the known with the unknown
C) increases performance expectations of an employee
D) decreases performance expectations of people
This type of performance measurement format would be most likely to include graphs,
tables, and computer outputs.
A) oral report
B) statistical report
C) MBWA
D) written report
Strategic plans address ________.
A) overall organizational goals
B) goals for a single branch of the organization
C) how overall goals are to be achieved
D) how a single goal is to be achieved
Adverse psychological effects of stress include ________.
A) absenteeism
B) elevated heart rates
C) boredom
D) rapid speech
A building contractor follows the network organization model when he does which of
the following?
A) does the framing and tiling by himself
B) hires three workers to help with framing
C) gives orders to workers
D) farms out the plumbing to a plumbing firm
Max Weber helped ________.
A) develop the idea of the idealistic workplace
B) develop general administrative theory
C) develop scientific management
D) carry out time-and-motion studies
Which of the following best identifies how well ethics can be learned?
A) Ethical training can increase awareness of ethical issues.
B) Ethics are inborn and cannot be changed or learned.
C) Ethical problem-solving practice helps almost all people avoid ethical dilemmas.
D) Ethical problem-solving practice is worthless.
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company’s rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
used or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
Sondra has decided to purchase a new system. After obtaining permission, she has
ordered the system from a reputable company. Which stage of the decision-making
process is she carrying out in making the order?
A) analyzing alternative solutions
B) selecting an alternative
C) implementing the alternative
D) identifying the problem
________ is a good example of a multidomestic corporation.
A) Coca-Cola
B) John Deere
C) Procter & Gamble
D) The New York Yankees
Which of the following types of managers is responsible for making organization-wide
decisions and establishing the plans and goals that affect the entire organization?
A) team leader
B) top manager
C) department head
D) project leader
What element proved lucky for entrepreneurs such as Bill Gates, Steve Jobs, and Paul
Allen early in their careers?
A) They were interested in computers.
B) They were born in the same time period.
C) They went to the same college.
D) They joined IBM early in their careers.
________ is a situation in which a decision maker has incomplete information about
outcomes and does not have the ability to reasonably estimate outcomes that are not
known.
A) Certainty
B) Risk
C) Uncertainty
D) High certainty
Which of the following best expresses the philosophy of a learning culture within an
organization?
A) Knowledge is a resource.
B) Knowledge is a weapon.
C) Knowledge is better than power.
D) Learning is easy.
George constantly strives to excel. He must always get the highest grade in the class
and has a sense of urgency about him at all times. George probably has which of the
following?
A) Type A personality
B) Type B personality
C) both Type A and Type B personalities
D) neither Type A nor Type B personality
Dan in New York is part of a team that is creating new software for the One Laptop Per
Child program. The graphic designer for Dan’s team is in Uruguay. The programmers
for the team are in different parts of California. The team meets by videoconference
once a week. Dan’s team is likely to be a ________.
A) work group
B) functional team
C) cross-functional team
D) virtual team
To set pay standards, HRM employs ________.
A) outside consultants
B) a federal pay scale
C) a panel of an employee’s peers
D) a performance management system
Which of the following is true of the three early theories of motivation?
A) Maslow focuses on job satisfaction.
B) McGregor focuses on the needs of the individual.
C) Both McGregor and Herzberg focus on human nature.
D) Only McGregor focuses on human nature.