Leadership is reciprocal, according to your text. This means:
a. it is dynamic.
b. it is a problem-solving activity.
c. it occurs among people.
d. redundant.
e. it always creates conflict.
Scientific management developed a standard method for performing each job.
a. True
b. False
Unfortunately, companies that foster a diverse workforce increases turnover,
absenteeism, and the risk of lawsuits.
a. True
b. False
______ is(are) most beneficial when employees have challenging jobs.
a. Six Sigma
b. Total Quality Management
c. Kaizen
d. Quality circles
e. Continuous improvement
The implication of the two-factor theory for managers is clear. Providing hygiene
factors will eliminate employee dissatisfaction but will not motivate workers to high
achievement levels.
a. True
b. False
According to Mintzberg, which of these is an interpersonal role?
a. Monitor
b. Negotiator
c. Liaison
d. Disturbance handler
e. Spokesperson
Research indicates people rate leaders as “more effective” when they are perceived to
use one influence tactic.
a. True
b. False
Keys to effective listening include all of the following EXCEPT:
a. find areas of interest.
b. listen for ideas.
c. be responsive.
d. have preconceptions.
e. all of these are keys to effective listening.
Which of the following is the reinforcement stage of organization development in
which individuals acquire a desired new skill or attitude and are rewarded for it by the
organization?
a. Refreezing
b. Restating
c. Unfreezing
d. Changing
e. Jumping
The generation of novel ideas that may meet perceived needs or respond to
opportunities for the organization is called______.
a. a search initiative
b. creativity
c. an ideal champion
d. a great idea
e. strategic analysis
A statement that identifies distinguishing characteristics of an organization is known as
a(n):
a. goals statement.
b. values statement.
c. income statement.
d. mission statement.
e. competitive-edge statement.
Particularly in a turbulent environment, the three most important traits of successful
entrepreneurs are realism, flexibility, and passion.
a. True
b. False
Charismatic leaders are often______than transactional leaders.
a. less emotional
b. more predictable
c. less predictable
d. more directive
e. none of these
Chester Bernard felt thatcould help a poorly managed organization.
a. bureaucracy
b. line managers
c. efficiencies
d. informal relations
e. top/down flow of information
A(n) ______ is a separate small, informal, highly autonomous, and often secretive
group that focuses on breakthrough ideas for the business.
An organization wide commitment to infusing quality into every activity through
continuous improvement is called
_______.
The traditional dimension of diversity can be acquired or changed throughout one’a.
True
b. False
_______ justice requires that rules should be clearly stated and consistently and
impartially enforced.
_____ means that decision authority is located near the top of the organization.
In a TQM program, what is benchmarking?
Name five dividends of workplace diversity.
_______describes the organization’s reason for existence.
______ represents a quick apprehension of a decision situation based on past
experience but without conscious thought.
Power that results from the authority to reward others is called______.