The resiliency model of case management refers to:
a. The changing view of mental illness and substance abuse from one of gradual
deterioration to one of recovery and a productive life
b. Emphasis on the client’s personal choices and activities for the life that is most
meaningful to that individual
c. A positive view of the child’s life and circumstances in which the provider actively
seeks the child’s strengths on which to build
d. The movement toward services that are diverse enough to meet the client’s needs, are
well coordinated and easily accessible
Describing payment details and procedures during the first session is:
a. Too early; this is typically a subject for the second meeting
b. Obligatory
c. Potentially insulting
d. Too late; the intake was the proper time for this
When writing notes, it is considered essential to include evidence of _____________
between you and the referral agency/service provider:
a. Agreement
b. Consensus
c. Cooperation
d. Unanimity
Under the Health Insurance Portability and Accountability (HIPAA) Act, for an agency
to share a client’s private information, it must:
a. Restrict the patient’s identifying information if requested by the patient in writing
b. Share a person’s medical information only orally and never in writing
c. Never share a patient’s private information outside the agency
d. Never allow a patient to make changes to his or her professional records
Which of the following is an acceptable way in which to close a case?
a. A warm phone call
b. A highly explanatory and detailed letter
c. Face to face
d. An e-mail, Skype, or IM
A main goal of the clinician’s questions during the interview is to:
a. Arrive at a solution in the most efficient way
b. Direct the client toward your predetermined solution
c. Listen to the client’s concerns and sort out the best way to approach a solution
d. Compile information for assessment and referral purposes
Disarming anger is a vital component in establishing ____________ and in allowing the
practice of ____________.
a. Rapport | empathy
b. Dialogue | sympathy
c. Understanding | communication
d. Rapport | anger management
A verbatim interaction between the case manager and the client and/or service-provider
should be in which of the following formats:
a. In italics
b. Enclosed in quotation marks
c. Enclosed in asterisks
d. Enclosed brackets
Helen is in work-adjustment training following a traumatic brain-injury (TBI). Her goal
is to become employable. Which of the following is a treatment intervention?
a. Explaining to Helen the importance of proper attire
b. Discussing the importance of making a professional impression.
c. Taking Helen to The Gap and monitoring her while she picks out several new work
outfits.
d. Developing a system by which Helen’s attire will be deemed acceptable or
unacceptable
Which of the following is not a task of the case manager as pertains to the planning
meeting?
a. Facilitation
b. Teaching
c. Advocacy
d. Service provision
In the DSM 5, there are no more:
a. Diagnoses
b. Symptoms
c. Codes
d. Axes
Lack of resources, culture, language, and mental illness all constitute potential
______________ to achieving goals.
a. Impediments
b. Obstacles
c. Barriers
d. Limitations
Which of the following is an appropriate description of the mood of a client undergoing
intake?
a. Mark expressed feelings of hopelessness; however after speaking with me, he seemed
as if an initial weight had been lifted from his shoulders.
b. Mark initially cried inconsolably, stating he believed he was the only person in the
world with such a problem.
c. Mark reports that he has been episodically depressed since his mother passed away
last year.
d. Mark, a court-referred client, expressed hostility and anger.
Which of the following is not considered a common mistake in completing a social
history?
a. The use of adversarial language
b. Leading: finishing the unfinished sentences of a client or filling in the blanks
c. Recommendations that skip the actual “recommended activity”
d. Glossing over gaps in history
Mental mechanisms that can block clear communication and create conflict include:
a. Persuasion, emotion and saving face
b. Ethnocentrism, prejudice and stereotypes
c. Psychological barriers and low self-disclosure
d. Time compartmentalization and focus on punctuality
Following the planning meeting, the case manager should meet with which individual
first?
a. The client
b. A supervisor
c. The head of the panel
d. The head of the agency/agencies that will be providing treatment to the client
The most crucial aspect of follow up, as opposed to other forms of monitoring, is:
a. Rapport building
b. Stabilization
c. Ensuring physical well-being
d. Averting harm to self or others
Rephrasing the facts that the client gives so that the client hears them again can:
a. Allow unpleasant memories that the client may have blocked to surface
b. Reveal whether or not the client is lying
c. Be a way of responding to the client’s feelings
d. Create an atmosphere of distrust between the worker and the client
The case manager links the client to a specific social service that:
a. Is open-ended so that the client can continue with the program indefinitely
b. Will work on the identified issues to the exclusion of other issues that may come up
during treatment
c. Will help the client to implement the goals and work on the issues that both the case
manager and the client deemed important
d. Is looking for patients to fill their available slots
In general, which of the following is not a typical procedural manner of making an
initial referral?
a. Fax
b. E-mail
c. Phone
d. Old-fashioned mail in an envelope
Briefly describe 3 of the rights client’s have regarding their files under HIPAA.
Answer:Answers will vary
The following is an example of an inadequate response to a client who is expressing her
feelings about a family member’s sudden death:
a. “It sounds like you are devastated.”
b. “That must have been a shock!”
c. “That must have been so difficult for you.”
d. “We just have to look on the bright side.”
As case managers, we need to erect useful boundaries between ourselves and the client.
This means:
a. Understanding the differences between our situation and the client’s situation despite
possible similarities
b. Letting the client know that he or she can benefit from our similar experiences
c. Ensuring the client makes continued progress toward goals by stepping up our level
of involvement in the case
d. Seeking employment in an agency that deals with issues similar to those in our own
life
A client intake is taking place. The individual has recently completed high school and is
scheduled to begin studies at Wake Forest University in two short months. The line on
the form pertaining to ‘school” should read:
a. Wake Forest University
b. Sunderland High School
c. “Vacation/Break”
d. N/A
It is the ethical responsibility of human services workers to become familiar with the
culture of the client so that:
a. Cultural differences do not become obstacles to good communication
b. Every possible culture that a client represents is part of the human services worker’s
cultural repertoire
c. The client will feel more affinity toward human services workers
d. The human services worker’s own ethnic group does not color the client’s opinion
Aspects of the social context that a person grew up in and is now functioning in (macro
level context) include:
a. Religious group
b. Social class
c. Prejudice and discrimination
d. Family values
The Diagnostic and Statistical Manual of Mental Disorders is a collection of:
a. Medications used to treat mental disorders
b. Diagnoses of mental disorders accompanied by symptoms
c. Behaviors associated with mental disorders
d. Medical terminology directed towards physicians
As a case manager representing a client who is within a Managed Care Organization,
you:
a. Owe it to the client to advocate for services that you feel are in the client’s best
interest
b. Keep your focus on controlling costs
c. Use a decision tree to help decide what treatments and services are appropriate
d. Defer to the MCO case manager when deciding on the client’s treatment options
When the assessment material which you sent for has been released and arrived, it is
time to:
a. Breathe a sigh of relief
b. Make a DSM diagnosis
c. Format a service plan
d. Conduct an MSE
The individualized treatment plan would avoid taking into consideration:
a. The person’s individual strengths and interests
b. The person’s personal goals
c. Recruiting community support for donations of services and resources
d. Streamlining the plan for efficiency of managing the group’s care
When everyone is calmed down a bit, you take notice of the daughter trying to talk to
her parents, who are busy with each other. Write a statement or question that might help
the parents take notice of their daughter.
Answer:Answers will vary
What are the 3 goals for a planning meeting?
Describe and give 1 example of an open question.
Answer:Answers will vary
Using the following example, devise objectives a case manager would expect the client
to achieve: Client: Mary, Goal: Mary will use the local senior center to meet new
friends as demonstrated by:
Answer:Answers will vary
Give 3 examples of Informal and Folk supports that a case manager will refer a client to
for help.
Discuss your thoughts on why having personal items (e.g. pictures of your family) may
be inappropriate.
Answer:Answers will vary
Briefly describe the why context is important.
Answer:Answers will vary
What are 3 areas that a case manager might look to find strengths?
When a case manager needs to express a firmer message, there are 4 steps to the
process. Describe them.
Answer:Answers will vary
Name 3 common barriers that can prevent a case manager from fully understanding a
client.
Give an example of an intervention that strengthens the individual?
Write one question a case manager might ask a client for their assessment of the
problem.
In ch 12, the author states who is responsible for change?
Name 4 characteristics a person brings to their situation.
Name 2 of the 4 guidelines for filling out forms.
List the 2 positive reasons for reflective listening.
Client 1 has a Major Depressive Disorder with melancholic features. Using the DSM V,
if available, write the code, symptoms and prevalence in the general population.
Answer:Answers will vary