Mediating technology at the organizational level is also found in organizations that use
franchise arrangements to organize their businesses.
Team building does not focus on what the group is trying to achieve.
A flexible work team is self-managed.
According to Kotter and Heskett, organizational learning is higher in organizations with
adaptive cultures than that in organizations with inert culture.
Evolutionary change involves not a drastic or sudden altering of the basic nature of an
organization’s strategy and structure but a constant attempt to improve, adapt, and
adjust strategy and structure incrementally to accommodate to changes taking place in
the environment.
An organization’s culture is shaped by the type of structure used by the organization.
A tall organization has fewer managers to direct and control employees activities than a
flat organization with the same number of employees.
An increase in the level of competition leads to a proportionate increase in the level of
environmental richness.
The term “information synergies” represents the knowledge building created when two
or more individuals or subunits pool their resources and cooperate and collaborate
across role or subunit boundaries.
Long-linked technology is characterized by work process in which input, conversion,
and output activities can be performed independently of one another.
A ________ is an association of firms that explicitly agree to coordinate their activities.
A) cartel
B) strategic alliance
C) collusion
D) joint venture
With reference to the types of production technologies identified by Joan Woodward,
which of the following technologies gives an organization the capacity to produce a
wide range of products that can be customized for individual customers?
A) continuous-process technology
B) mass production technology
C) small-batch technology
D) sequential-process technology
Two computer manufacturing companies, operating in the same industry, pool their
resources to develop a new computer technology. This is an example of ________.
A) licensing
B) an interorganizational linkage
C) franchising
D) a symbiotic interdependency
Which of the following statements is true regarding programmed decision-making?
A) Programmed decision-making requires much more search for information to find
solutions than does nonprogrammed decision-making.
B) Programmed decision-making forces managers to rely on judgment, intuition, and
creativity to solve organizational problems.
C) Programmed decision-making is unstructured in nature and it is used by an
organization to find solutions to changing and uncertain conditions.
D) Programmed decision-making allows an organization to increase its efficiency and
reduce the costs of making goods and services.
According to Weitzel and Jonsson’s model of organizational decline, when an
organization reaches the ________ stage, its decline becomes irreversible.
A) blinded
B) faulty action
C) inaction
D) dissolution
Small-batch technology is typically characterized by ________.
A) high technical complexity
B) flexibility
C) low costs
D) the ability to be programmed
An organization should adopt decentralization if it ________.
A) needs flexibility and responsiveness
B) requires high levels of internal control
C) aims to keep the operational costs low
D) faces problems in coordinating the activities
Which of the following organizational development techniques brings together all of
the managers of an organization at a meeting to discuss the issue of whether the
organization is meeting its goals effectively?
A) process consultation
B) team building
C) organizational confrontation meeting
D) organizational mirroring
A friend of yours recommends a stock based upon a “hot tip.” You purchase it, and it
subsequently declines the following year. Your friend advises you to purchase more at
the lower price, despite clear evidence that this is not a sound company. Which of the
following cognitive biases is being displayed by your friend?
A) projection
B) cognitive dissonance
C) escalation of commitment
D) frequency
Which of the following is an example of organizational learning that involves
exploration?
A) a supplier implements a TQM program
B) a steel mill refines its production processes
C) an automobile manufacturer enters into a strategic alliance
D) a software services company modifies its existing leave policy
In which of the following situation, servicing the needs of new kinds of customer
groups and tailoring products to suit them are is most likely to be relatively difficult?
A) the organization operates in a rich environment
B) the organization uses functional structure
C) the organization has a monopoly in its respective business
D) the organization uses matrix structure
Which of the following is an OD technique in which a facilitator first observes the
interactions of group members and then helps them become aware of ways to improve
their work interactions?
A) action research
B) team-building
C) process consultation
D) reengineering
A PERT/CAM network is most likely to be used during ________.
A) marketing research
B) organizational restructuring
C) project management
D) organizational value analysis
An advantage of centralization is that it ________.
A) keeps the organization focused on organizational goals
B) gives top managers ample time to focus on strategic decision-making
C) allows lower-level managers to make on-the-spot decisions
D) promotes flexibility and responsiveness within an organization
Which of the following types of organizations is most likely to be characterized by
clearly defined roles, decision-making authority, rules, and standard operating
procedures?
A) an organic organization
B) a bureaucratic organization
C) a flat organization
D) a vertically differentiated organization
________ teams are formal work groups consisting of people who are jointly
responsible for ensuring that the team accomplishes its goals and who are empowered
to lead themselves.
A) Transitory
B) Contingent
C) Self-managed
D) Transactional