Work specialization contributes to higher employee productivity-but at the price of
________.
A) reduced economies of scale
B) increased cost
C) reduced job satisfaction
D) restricted flow of information
E) increased complexity
A skill-based pay plan is also called a ________ pay plan.
A) piece-rate
B) profit sharing
C) merit-based
D) knowledge-based
E) commission-based
Which of the following is not a moderating variable of the attitude-behavior
relationship?
A) direct experience
B) correspondence to behavior
C) power
D) accessibility
E) importance
Which of the following steps in the Kotter’s eight-step plan for implementing change
represents the “refreezing” stage in the Lewin’s three-step model?
A) Plan for, create, and reward short-term “wins” that move the organization toward the
new vision.
B) Consolidate improvements, reassess changes, and make necessary adjustments in the
new programs.
C) Create a new vision to direct the change and strategies for achieving the vision.
D) Empower others to act on the vision by removing barriers to change and
encouraging risk taking and creative problem solving.
E) Reinforce the changes by demonstrating the relationship between new behaviors and
organizational success.
The right inherent in a managerial position to give orders and expect orders to be
obeyed is termed ________.
A) chain of command
B) authority
C) span of control
D) unity of command
E) leadership
Evidence suggests people who feel negative emotions, particularly ________ or
hostility, are more likely than others to engage in deviant behavior at work.
A) nervousness
B) tension
C) anger
D) stress
E) depression
Angelina feels that her cubicle neighbor talks loudly on the phone, but in other ways
she is a great neighbor. Angelina gets annoyed every time her neighbor’s phone rings,
but she has decided it’s simply not worth the trouble to talk to her neighbor. Angelina’s
conflict-handling intention is called ________.
A) competing
B) avoiding
C) accommodating
D) compromising
E) collaborating
When we rank an individual’s values in order of their ________, we obtain the person’s
value system.
A) intensity
B) content
C) context
D) social acceptance
E) social needs
Which of the following personality traits indicates the degree to which a person is
unemotional and pragmatic and believes that ends can justify means?
A) core self-evaluation
B) Machiavellianism
C) Type A personality
D) self-monitoring
E) narcissism
Stress is associated with ________ and ________.
A) demands; resources
B) support; commitment
C) manipulation; cooptation
D) education; communication
E) unfreezing; refreezing
Which of the following statements is true about people with positive core
self-evaluations?
A) They set ambitious goals.
B) They lack persistence.
C) They tend to question their capabilities.
D) They view themselves as powerless over their environment.
E) They are less popular co-workers than those with negative core self-evaluation.