Which of the following sentences is the best example of the use of vague words?
A. The teacher wrote a letter to Jim’s parents informing them of his week long absence
from school.
B. She wore a blue shirt with a black skirt.
C. She made a potato salad for dinner and an apple pie for dessert.
D. The homecoming party was wonderful.
E. She bought two batteries for her car.
Which of the following is true about the attitudes of cultures toward various factors of
human relationships?
A. A collectivist culture promotes strong identification with social groups.
B. A company with low power distance will most likely have a strong boss with weak
subordinates.
C. In companies where high power distance exists, authority is widely shared and
decisions are often made by consensus.
D. People belonging to polychronic cultures regard time as something that must be
planned in order to be used as efficiently as possible.
The built-in styles tool in Word 2010:
A. only enables text to be moved by cutting and pasting.
B. automatically generates a table of contents.
C. requires that users are connected to an online platform when working on documents.
D. is very user-unfriendly.
E. cannot be used by beginners.
Which of the following is true about the stages involved in the writing process?
A. They are strictly chronological.
B. They are not recursive.
C. They are interrelated.
D. The revising stage of the writing process becomes redundant when a message is well
drafted.
E. Skipping the planning stage saves time and makes the writing process more efficient.
Which of the following transitional words will most efficiently increase the
cohesiveness of the given information? The author was not happy with his publishers.
He showed up at the book-signing event.
A. Moreover
B. Therefore
C. Instead
D. However
E. Indeed
Which of the following words does not share the same transitional relationship as the
others?
A. On the other hand
B. In spite of
C. In contrast
D. In like manner
E. On the contrary
_____ is a type of oral communication.
A. An email
B. A telephonic conversation
C. Text messaging
D. A letter
E. Instant messaging
Which of the following is one of “The Ten Commandments of Listening”?
A. One must frequently interrupt the speaker.
B. One must be ready to argue and criticize because it helps constructive thinking.
C. One must empathize with the speaker because it will result in a true exchange of
information.
D. One should not allow the speaker too much time to get to the point.
E. When listening, one must concentrate on what one is going to say next.
If you are an interviewer, which of the following questions does the law permit you to
ask?
A. “What religion do you practice?”
B. “How old are you?”
C. “Are you married?”
D. “Do you plan to have children?”
E. “How much are you expecting to get paid?”
Which of the following is an effective way to increase the accuracy of a person’s
interpretation while listening?
A. Think in terms of what words mean to the speakers who use them
B. Think in terms of what the dictionary says about the meaning of the words
C. Think in terms of what the words mean to the listener
D. Filtering incoming messages on the basis of one’s beliefs
E. Blocking out communication symbols
The difference between data and information is that:
A. data consists offactual bits and pieces.
B. information consists offactual bits and pieces.
C. data is interpreted information.
D. information is interpreted data.
E. data allows one to take action.
Tim Barkins, executive officer at Intium Technologies Inc., has a direct telephone line
where clients can reach him. Which of the following would be an effective way for him
to answer his calls?
A. “Hello. Can I assist you?”
B. “Tim Barkins speaking.”
C. “How may I assist you?”
D. “Can I help you?”
E. “Intium Technologies. Tim Barkins speaking. May I help you?”
Which of the following guidelines will help in minimizing human errors in the
report-writing process?
A. Adding color to interpretations to make the report more interesting
B. Refraining from comparing noncomparable data
C. Making the facts more exciting than they actually are
D. Refraining from collecting representative data.
E. Making glib conclusions and recommendations as much as possible.
Which of the following examples would be the best when delivering negative news?
A. “The phone was damaged due to your neglect, so we regret that we cannot help you
at any cost.”
B. “You made the mistake of not reading the instructions so it is not our fault your
product was damaged.”
C. “Since the product was bought on a sale/discount, it cannot be exchanged and it is
your responsibility to read the terms and conditions before purchase.”
D. “The product you bought did not have a warranty so we are not responsible for
repairing it without payment.”
E. “Due to company policy, we are unable to refund your money for this productbut you
may choose another product from our website.”
Which of the following sentences avoids the use of cluttering phrases?
A. This account was created for the purpose of contacting my brother.
B. We are talking about something in the neighborhood of $40 million for donations.
C. With reference to the article written yesterday, there was a huge outcry demanding its
retraction.
D. They agreed to abide by the rules in accordance with the treaty.
E. Please fill up the forms and provide all relevant documents to help us speed the
application process.
Which of the following is the most appropriate problem statement for a business report
on decline of sales?
A. To determine why company sales have declined.
B. Why has company sales declined?
C. Management wants to know the reasons for sales decline.
D. What is the reason for the decline of company sales?
E. To investigate the cause of decline in company sales.
_____ primarily measures a person’s experience when interacting with a product.
A. Usability testing
B. Simple random sampling
C. Stratified random sampling
D. Systematic sampling
E. Metasearch tool
Identify the correct statement about the components of long, formal reports.
A. The facts of authorization are particularly useful in reports that havetransmittal
messages.
B. In the scope part of the report, you should describe what parts of the problem you
studied and omit what parts you did not.
C. Limitations refer to anything that keeps your report from being an ideal treatment of
the problem.
D. The ending summary is a prefatory part of the report.
E. The executive summary is a part of the report text.