When a problem in your business report concerns evaluating something, either
singularly or in comparison with other things, you should look for the bases for the
evaluation.
In a bad-news message, a positive buffer simply acknowledges receipt of the reader’s
earlier message and indicates an awareness of what it said.
Personal communication interferes with good work relationshipsand should be
prohibited in the workplace.
In constructing a pictograph, report writers should use picture units equal in size.
According to the standards for punctuation, whether the apostrophe goes before or after
the depends on whether the possessive noun is singular or plural.
When using presentation software, different topics in a presentation must be formatted
differently.
All resumes must include a statement of objective.
Information is a collection of factual bits and pieces.
“The report will be sent by 2.00 p.m.” This sentence is vague.
Intrinsic benefits are more short-lived than extrinsic benefits.
For printed resumes, the ideal type size for headings should be at least6 to 8 points.
Requests that are likely to encounter resistance require a slow, deliberate approach.
Which of the following is most appropriate when denying credit to a customer?
A. A suggestion that the customer make cash purchases at this time
B. A comment about the quality of one’s merchandise or service
C. A reminder of the customer’s poor credit rating
D. A refusal to sell to the customer
E. A statement bluntly informing the customer that it is against company policies
Which of the following is a concise sentence?
A. With regard to the parking problem, corrective action is being taken.
B. With reference to the parking problem, the administration is taking corrective action.
C. The administration is taking corrective action on the parking problem.
D. Concerning the parking problem, corrective action is being taken by the
administration.
E. The administration is correcting the parking problem.
Proposals differ fromreports in that proposals:
A. use the we-viewpoint.
B. use prefatory material.
C. present information in a useful form.
D. are intentionally persuasive.
_____ are typical examples of new media.
A. Podcasts
B. Postcards
C. Printed reports
D. Letters
E. Memos
Which of the following is true of a pictograph?
A. All picture units in a pictograph must be equal in size.
B. A pictograph is a pie chart whose slices are made of picture units.
C. A pictograph usually contains arbitrary picture units that have little or no
resemblance to the items being compared.
D. A pictograph does not need a title or caption.
E. Varying the size of the picture units in a pictograph helps compare differences
effectively.
When identifying appropriate jobs, which of the following deserves the most emphasis?
A. Projected job market
B. Work experience in one’s major field
C. Location preferences
D. Family needs
E. Economic needs
If a user finds it difficult to think of terms to broaden his or her search, he or she must:
A. eliminate citations with a particular term.
B. retrieve citations that contain only the search terms without variations.
C. look at the keywords or descriptors of the items that have already been identified.
D. refrain from using Boolean operators.
E. use theNOT operator.
When giving a presentation on a new discovery to an audience who will want to review
the presentation later, the appropriate handout will be:
A. a complete copy of the report or proposal.
B. an outline ofthe basics with room for notes.
C. a quick-reference sheet.
D. a list of resources.
E. details of the venue and date of the presentation.
Which of the following should you avoid while writing a claim message?
A. Your final friendly words should leave no doubt that you are trying to maintain a
positive relationship.
B. Keep in mind that because you expect resistance from your reader you must be blunt.
C. Your message should cover the problem completely, giving enough information to
permit the reader to judge the matter.
D. If there were consequences of what happened, you may benefit your case by naming
them.
E. The words describing the problem should be courteous yet firm.
Which of the following statements best illustrates theconversational style?
A. With respect to your query dated 13th November, find the required details listed
below.
B. Enclosed please find the product detailsabout which you inquired.
C. This is in reply to your letter of December 8, requesting a replacement of our
product.
D. We received your package on Tuesday.
E. This is to acknowledge receipt of your letter dated 7th July.
American people:
A. tend to be polychronic.
B. belong to a low-context culture.
C. consider touching with the left hand as a serious breach of etiquette.
D. tend to be reticent in their relationships with others.
E. tend to communicate implicitly.
Which of the following sentences has spelling errors?
A. If you enjoy good reading then you will surely enjoy this book.
B. The mysteries that surounded the actor’s life will never be completely resolved.
C. The report summarized the action points discussed in the meeting.
D. This is a grievous injury.
E. Forty students have enrolled for this class.
It is best to organize persuasive messages using the _____because you will be
proposing something that your reader probably does not already agree with or want to
do.
A. mixed construction
B. unstructured order
C. indirect order
D. we-viewpoint
E. nonlinear order
Which of the following is the result of combining two or more questions in a sentence?
A. It makes each question stand out.
B. It helps build goodwill with the readers.
C. It de-emphasizes each question.
D. It invites the reader to pay more attention to individual questions.
E. It allows the ranking of questions according to their importance.
When leaving a professional voice mail, the caller must:
A. not mention their affiliation.
B. refrain from mention their name.
C. not give an overview of the message.
D. leave a brief goodwill message.
Coherence helpers should be used in reports primarily on the basis of the:
A. readers’ likely need for them.
B. report length.
C. formality of the report.
D. writing style used.
E. desired level of readability.
What is meant by paralanguage?
Detail how the use of conversational language helps build goodwill. For a topic of
choice, write two statements, one formal and one in conversational style.
Briefly describe the three methods of presenting a speech.
In terms of improving one’s listening ability, why is it important to go easy on argument
and criticism?
What are the advantages of IRM tools?
What are the different types of internal operational messages?
What is meant by back-channeling?