The grapevine is perceived by most employees as being more believable and reliable
than formal communiqu©s issued by management.
As compared to collectivist cultures, conformity to social norms is higher in
individualistic cultures.
All forms of unfair discrimination can be observed and rooted out in an organizational
setup.
As the world has become more global, managers have to become capable of working
with people from different cultures.
Increasing the group’s status and the perceived difficulty of attaining membership
encourages group cohesiveness.
The more scarce, dynamic, and complex the environment, the more organic a structure
should be.
Organizational characteristics can be used to predict attitudes and behaviors of the
people within the organization.
Leadership focuses on the lateral and upward influence patterns.
Behavior is generally unpredictable, and the systematic study of behavior is a means to
making reasonably accurate predictions.
Some studies suggest that ________ levels of task conflict in the early development
stages ________ creativity in groups.
A) low; increases
B) moderate; increases
C) high; mitigates
D) moderate; decreases
E) low; decreases
Which of the following factors makes it imperative that organizations be fast and
flexible?
A) workforce diversity
B) corporate excess
C) truncated capacity
D) advances in corporate strategy
E) globalization
Which of the following is not a strategy to reduce the negative impact of downsizing?
A) investment in high-involvement work practices
B) early discussion of downsizing with employees
C) employee participation in the downsizing process
D) removal of vertical boundaries
E) provision of post-downsizing assistance
The subject of organizational culture has been most influenced by which behavioral
science discipline?
A) anthropology
B) psychology
C) social psychology
D) political science
E) corporate strategy
Identify the correct order in the socialization process.
A) encounter, metamorphosis, post-encounter
B) prearrival, arrival, evaluation
C) prearrival, arrival, post-arrival
D) prearrival, encounter, metamorphosis
E) metamorphosis, preencounter, arrival
After restructuring, your division has had trouble filling the open positions with
appropriate candidates. The selection processes used by human resources have not yet
adjusted to the new criteria required for the restructured job positions. This problem is
an example of which kind of resistance to change?
A) structural inertia
B) limited focus of change
C) group inertia
D) threat to expertise
E) threat to established power relationships
Which one of the following problems is most likely to occur in a matrix structure?
A) decreased response to environmental change
B) decreased employee motivation
C) decreased economies of scale
D) increased groupthink
E) increased power struggles
Which of the following statements is not true regarding subcultures?
A) Subcultures include core values of the organization.
B) Subcultures typically exist within a department.
C) When we talk about an organization’s culture, we are referring to its subculture.
D) If organizations were composed only of numerous subcultures, organizational
culture as an independent variable would be significantly less powerful.
E) Subcultures influence members’ behavior.
Which of the following statements is true regarding surface acting?
A) Surface acting is hiding inner feelings and forgoing emotional expressions in
response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is
surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with
displayed emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.
Thad, Jamarcus, and Willy have been working for Davidson International each for three
years. While the trio started together as analysts and are all still on the same team,
Jamarcus has recently been made a team lead while Willy and Thad are still in their
respective positions although Willy did receive a small raise after his last performance
evaluation. Which of the following would be the best action for Jamarcus to take in
regards to Thad?
A) fire him…we do not need negative team members
B) promote him…that way he will stop complaining
C) talk to him…everyone likes to talk
D) retrain him…he is not good at his job
E) survey him…we need to know what is going on
Employees at Acme Express are dissatisfied with the working conditions, salary, and
the general attitude of the management. Mark, Susan, and Toni are good friends who
work at Acme, yet each seems to be reacting differently to the problems at work. Mark
believes that his manager is a good person and will work things out if Mark just gives
him time to do so. Mark is dealing with his dissatisfaction through ________.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
One of the misgivings about managers offering employees praise for good work is that
________.
A) the manager fears praise will cause the employee to slack off in their work
B) the manager feels that praise is not valued
C) the manager is afraid of offending someone who has not earned praise
D) both A and B
E) all A, B, and C
What does the Myers-Briggs Type Indicator classification of “S or N” stand for?
A) sensing/intuitive
B) social/thinking
C) stable/informative
D) sensitive/thinking
E) stable/innovative
Discuss the advantages and disadvantages of oral communication.
Compare the characteristics of extraverts with those of introverts.
What is organizational structure?
The team effectiveness model identifies three categories of key components making up
effective teams. What are these three categories? Give examples of each category.
Explain the scope of OB in service jobs and describe its role in improving customer
service.
Describe the five value dimensions of national culture as identified by the Hofstede’s
framework for assessing cultures.
What are values?
How does group size affect a group’s behavior?
Define personality.
Describe and discuss self-managed work teams.