12.The model acknowledge that both sender and receiver a
reactive and simultaneou interpreter of
messages as well as recognizes the importance of feedback, particularly of the
nonverbal type, in meaning making.
a. Communication as information transfer
c. Influence based on the target’s belief that the power holder possesses superior skills
and abilities.
d. Influence based on the potential use of informational resources, including rational
argument, persuasion, or factual data.
Trust is the ability to adhere to a strong set of moral or ethical principles regardless of
the situation or the pressures that come to bear.
a. True
b. False
When communicating with a resistant or even hostile audience, you should state your
proposed idea clearly and immediately.
a. True
b. False
The communication as information transfer model ignores the effects of distortion on
information transfer or the multiple possible interpretations that a receiver might make
of a message.
a. True
b. False
The following are all examples of interview questions to avoid in interviews because
they may be alleged to show illegal bias, EXCEPT:
a. Do you have a visual, speech, or hearing disability?
b. Are you planning to have a family?
c. What did you dislike about your last job?
d. How many days of work did you miss last year due to illness?
All of the following are examples of claims, EXCEPT:
a. Thirty-three percent of Americans approve of the President’s performance this term.
b. Americans are concerned about the ethics of CEOs.
c. You could have performed this task better.
d. I am well qualified for this position.
According to Conger, people with high credibility on the relationship side have
demonstrated that they have all of the following characteristics, EXCEPT:
a. Can be trusted to listen and to work in the best interests of others
b. Have consistently shown strong emotional character and integrity
c. Exhibit mood extremes or inconsistent performance
d. Are known to be honest, steady, and reliable
Even for very simple, routine messages, a little thought to organization, structure, and
content can go a long way to ensure that a message is clear.
a. True
b. False
Possible ways of organizing information in a business presentation include all of the
following, EXCEPT:
a. Spatially
b. By amount of information
c. By comparison and contrast
d. By cause and effect
The flattening of hierarchies and pressure for companies to improve productivity to
remain competitive have made interpersonal relationships and the ability to maintain
them more crucial than ever in the modern business world.
a. True
b. False
When performing a news interview, becoming emotional can undermine your
credibility and make you look as if you have lost control and composure.
a. True
b. False
Think of an oral presentation that you observed recently. What nonverbal
communication devices did the speaker
use that enhanced the presentation? Explain why. What nonverbal communication
habits did the speaker exhibit that detracted from the presentation? Explain why.
List the steps in the AIDA approach and explain how you might use them to persuade
an audience. Identify the audience and specific purpose of your message.
Discuss the benefits and challenges of email use from an organizational perspective.
