Which of the following best illustrates an ill-defined problem?
A. The task of calculating the annual profits of a company
B. The task of calculating the money left in a department’s budget
C. The task of counting the number of hours an employee stays in the office
D. The task of communicating a bad news to an employee
E. The task of deciding how much money to return to a customer during an approved
complete refund
Why are good-news and neutral messages typically written in the direct order?
A. It prepares the reader to receive an emotionally charged message.
B. It offers the writer the flexibility to compose a vague message open to numerous
interpretations.
C. It allows the writer to present information in a message as clearly and concisely as
possible.
D. It allows the writer to create general messages that are not adapted to suit a specific
audience.
When applied to paragraph structure, unity means that a paragraph sticks to a single
topic or idea, with everything in the paragraph developing this topic or idea.
Which of the following sentences correctly uses the word “effect”?
A. The patient asked the doctor how the treatment would effect her overall health.
B. This medicine will effect your digestion system.
C. Adding salt to the dough effects the taste of the dish.
D. The major effect of the storm was felt by those residing near the shore.
Which of the following statements handles its subject most negatively?
A. All the items in the third and fourth page of the catalogue are available for purchase.
B. I regret to inform you that your requested product has already been sold.
C. Only the red and blue versions of your requested product are currently available.
D. You will be notified as soon as we have your requested product in stock again.
E. You can book in advance for the next batch of the requested product.
Which of the following can help users plan for completing writing projects?
A. Electronic calendars
B. Relational databases
C. Databases
D. RSS feed
E. Zite
Which of the following is a way toimprove a person’s phone voice?
A. Talking in a monotone to maintain consistency in the conversation
B. Talking at a high pitch to ensure the listener can hear
C. Talking at a very slow speedduring the conversations to ensure clarity
D. Talking as if one is having a face-to-face conversation
E. Talking very loudly to ensure the listenercan hear
To make your research as efficient as possible, you should:
A. keep careful records of sources.
B. use unrepresentative data.
C. avoid using the objective approach.
D. refrain from gathering more information than you will use.
Precise equivalent translations between languages is difficult because:
A. languages are not based on the concepts, experiences, and views of the particular
cultures that developed them.
B. a word in one language always has a corresponding word in another language.
C. of the existence of multiple word meanings.
D. there are no grammatical and syntactic differences among languages.
E. like-meaning words are always used in the same way across cultures.
Which of the following sentences avoids the use of redundant words?
A. The customer returned back the phone stating trivial reasons.
B. We should plan in advance for the future.
C. At the present time, we are conducting two surveys.
D. I am interested in learning more about this procedure.
Which of the followingis a verbal cue which can be used to make an impression with an
audience when delivering an oral report?
A. Inflection
B. Headings
C. Typography
D. Punctuation
E. Paragraphing
Which of the following is a good practice when conducting meetings?
A. The leader of the meeting should encourage the few people who talk a lot to
dominate the discussion.
B. The meeting should be unstructured and unplanned so that the free flow of ideas is
not hindered.
C. The time spent on discussing a topic should be unlimited to enable the group to take
a decision.
D. After a key item has been discussed, what the group has covered and concluded
should be summarized.
E. The leader of the meeting should penalize participants who talk too little.
Which of the following is true about written communication?
A. The punctuation used in written communication is characteristic of the object or
concept it represents.
B. The alphabets used in written communication are characteristic of the object or
concept they represent.
C. Representing a complex reality in words is much easier than representing it through
a photograph.
D. Writers can’t rely on their tone of voice to make up for wording that isn’t quite what
they mean.
E. The stages involved in the process of writingare not recursive.
Which of the following is true of a pie chart?
A. It compares differences in quantities using differences in the lengths of the bars to
represent those quantities.
B. It compares quantities of two or three different values in one chart by clustering bars
together.
C. It contains columns that begin at a central point of reference and either go up or
down.
D. It is the most frequently used chart in comparing the subdivisions of wholes.
E. It is especially good for showing percentage changes and any series in which plus
and minus quantities are present.
Which of the following is a defining characteristic of wikis?
A. They connect people.
B. They are basically collaborative collections of knowledge.
C. They provide a microblogging service to users.
D. They can be used as personal diaries or pages.
E. They provide a platform to users to discuss different topics.
Which of the following is the most popular and effective method of presentation that
involves first thoroughly preparing the speech, then preparing notes and presenting the
speech from them?
A. Presenting facts
B. Presenting extemporaneously
C. Reading
D. Memorizing
E. Delivering human-interest stories