Task conflicts are almost always dysfunctional.
Temporary groups with deadlines follow the five-stage group-development model of
forming, storming, norming, performing, and adjourning.
Demographics mostly reflect surface-level diversity and not deep-level diversity.
A major disadvantage of written communication is that it is more time consuming than
oral communication.
Extraverts tend to be more influential in team-oriented organizations.
Lateral communications are often created to short-circuit the vertical hierarchy within
an organization.
Personal power is based on an individual’s position in an organization. It can come from
the ability to coerce or reward, or from formal authority.
Teams composed of highly agreeable people are more creative and innovative.
The conflict-handling intention of accommodating is unassertive and cooperative.
Summing up responses to a number of job factors achieves a more accurate evaluation
of job satisfaction than does a single global rating.
Teams should be used when tasks are interdependent.
A Chinese manager is more likely to use which of the following techniques for conflict
management?
A) direct confrontation
B) authoritative command
C) avoiding
D) pressurizing
E) competing tactics
In which stage of the conflict process does conflict become visible?
A) outcomes
B) intentions
C) incompatibility
D) behavior
E) personalization
Almost every country in Western Europe requires companies to practice ________,
called “the most widely legislated form of employee involvement around the world.”
A) participative management
B) corporate restructuring
C) representative participation
D) management by objectives
E) organizational reengineering
Analyzing relationships, determining causes and effects, and basing conclusions on
scientific evidence all constitute aspects of ________ study.
A) organizational
B) intuitive
C) theoretical
D) systematic
E) case-based
Phyllis works for a corporation that recently fired three top managers who were caught
using the company credit cards to lavishly furnish their offices and even purchase
“office” furniture that was found in their personal homes. Which method of maintaining
an ethical culture is Phyllis’s company pursuing?
A) serving as a visible role model
B) communicating ethical expectations
C) providing ethical training
D) visibly punishing unethical acts
E) providing protective mechanisms
Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her
son came home from school and told her that the trays she makes go straight to the
landfill where they sit for hundreds of years without ever biodegrading. Although this
information bothers Sheila, she does not look for another job because she enjoys her
very high salary. Which dissonance moderating factor is illustrated by this example?
A) Dissonance is reduced because of the sense of control by the individual.
B) Dissonance is reduced because of the importance to the individual.
C) There is no dissonance moderating factor in the example.
D) Dissonance is increased because of the sense of control by the individual.
E) High dissonance is tolerated because of a high reward.
Which model represents the theory that effective group performance depends on the
proper match between a leader’s style and the degree to which the situation gives
control to the leader?
A) leader-member exchange model
B) Fiedler’s contingency model
C) Hersey and Blanchard’s situational leadership model
D) Vroom and Yetton’s leader-participation model
E) House’s path-goal model of leadership
The behavioral dimensions identified by the University of Michigan’s Survey Research
Center are closely related to those identified in the Ohio State Study.
Employee-oriented leadership is similar to ________, and production-oriented
leadership is similar to ________.
A) initiating structure; consideration
B) task-orientation; relationship-orientation
C) transformational leadership; authentic leadership
D) authentic leadership; transformational leadership
E) consideration; initiating structure
According to research, which of the Big Five personality traits is the most important in
effective leaders?
A) conscientiousness
B) openness
C) extraversion
D) agreeableness
E) emotional stability
Your company has recently landed a contract to design and manufacture a new
state-of-the-art electronic device for the military. This will be a very complex project,
requiring many different types of skills. Which of the following types of teams is most
suited for the project?
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution
Which of the following statements is true regarding conflict?
A) The smaller the group, the greater the likelihood of conflict.
B) The less specialized the activities of the group, the greater the likelihood of conflict.
C) People low in the personality traits of disagreeableness, neuroticism, or
self-monitoring are more likely to engage in a conflict.
D) Diversity of goals among groups is a major source of conflict.
E) As the ambiguity about where responsibility for actions lies decreases, the potential
for conflict increases.
Although discrimination has come under great legal and public scrutiny over the past
years, still thousands of cases of discrimination occur every year. Which action would
not be considered a form of discrimination?
A) exclusion
B) conflict
C) incivility
D) profiling
E) All are forms of discrimination.
Discuss some of the errors in perceptual judgment made by interviewers in job
interviews.
What can management do to create a more ethical culture within an organization?
What are the four ways of increasing self-efficacy, proposed by Albert Bandura?
Describe the Lewin’s three-step model used for managing change.
Differentiate motivators from hygiene factors.
Discuss the advantages and disadvantages of a matrix structure.
Please describe two of the various organizational approaches toward managing stress.
Discuss whether there are gender differences regarding emotions.