The behavioral sciences approach is based on which of the following disciplines?
a. Anthropology
b. Economics
c. Sociology
d. Psychology
e. All of these
The human resources perspective of management links motivation theories with.
a. top management
b. employee tasks
c. floor managers
d. efficiencies
e. profit maximization
Controlling involves monitoring employee’s activities and taking corrective action as
necessary.
a. True
b. False
Managers are often referred to as:
a. decision makers.
b. peace makers.
c. conflict creators.
d. an unnecessary layer of employees.
e. profit suppressor.
Tactical goals are specific, measurable results expected from departments, work groups,
and individuals within the organization.
a. True
b. False
Sandbox Sally’s, Inc. is making some changes to the work schedules of its employees.
Some of the employees are not happy with the changes. As their manager, Harry tells
them that they can accept it or leave. What approach to change implementation is Harry
using?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
Selina is meeting with her subordinate Mike for his annual performance review. At the
end of the review, Mike tells Selina that he is confused about some things she said. By
asking Selina to explain certain things in more detail, Mike is engaging in which
component of the communication process?
a. Selecting a channel
b. Sifting through noise
c. Providing feedback
d. Encoding the message
e. Decoding the message
Scenario-AmyHolmes One of the most talented managers to ever work at ABC Inc. is
Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has
been successful in attracting and building a highly committed and competent division of
employees. When interviewed by the national news media for insight into her success,
one of the topics that became a primary focus was the challenge of communicating
effectively.In selecting the best channel for complex communication, Amy suggests to
select the richest channel possible.
Characteristics that Amy suggests a manager should recognize include all of these
EXCEPT which one?
a. The channel’s ability to handle multiple cues simultaneously
b. The ability to facilitate rapid two-way feedback
c. The ability to establish a personal focus for the communication
d. The ability to clarify and rapidly reduce communication stereotyping
e. All of these are valid characteristics of channel richness.
Which of these styles is adopted by managers who have a deep concern for others as
individuals?
a. Behavioral
b. Classical
c. Analytic
d. Logical
e. Conceptual
What is force field analysis?
a. The analysis of the forces that drive customers to a certain organization
b. The analysis of the forces that drive the organization of a company
c. The process of determining which forces drive and which resist a proposed change
d. The process by which an organization forces changes to occur
e. none of these
A goal is a blueprint for achievement.
a. True
b. False
_____ is the ability to influence people toward the attainment of goals.
a. Motivation
b. Leadership
c. Persuasion
d. Commitment
e. Organizational citizenship
Explain the appraisal process known as “360-degree feedback.”
The_______ approach contends that acts are moral when they promote the individual’s
best long-term interests.
What are the three key components of the author’s definition of a team?
The______ approach is when a manufacturing company uses outside suppliers to
provide large components of the product, which are then assembled into a final product
by a few workers.
The process people use to make sense of the environment by selecting, organizing, and
interpreting information from the environment is referred to as________.