A manager should practice ________, which means in dealing with cross-cultural
communication, a manager should put herself in the place of the employee to
understand the employees values, experiences and frames of reference.
A) evaluation
B) empathy
C) complicity
D) commiseration
E) apathy
A(n) ________ strategy emphasizes the introduction of major new products and
services.
A) innovation
B) cost-minimization
C) imitation
D) organic
E) mechanistic
Which of the following statements is true according to the two-factor theory?
A) The hygiene factors tend to be intrinsic factors.
B) Factors that lead to job satisfaction are extrinsic factors.
C) Adequate hygiene factors ensure that people are not dissatisfied.
D) Recognition is a hygiene factor.
E) Hygiene factors lead to job satisfaction.
Groups of approximately ________ members tend to be more effective for taking
action.
A) two
B) seven
C) eleven
D) sixteen
E) twenty-one
________ teams are an effective way to allow people from diverse areas within an
organization to exchange information, develop new ideas and solve problems, and
coordinate complex projects.
A) Self-managed
B) Problem-solving
C) Cross-functional
D) Task
E) Command
________ is a collection of change methods that seek to improve organizational
effectiveness and employee well-being.
A) Organizational development
B) Appreciative inquiry
C) Groupthink
D) Action research
E) Economic validity
Any incompatibility between two or more attitudes or between behavior and attitudes
results in ________.
A) organizational dissonance
B) cognitive dissonance
C) attitudinal clarification
D) values clarification
E) affective reactance
Which of the following is not an example of a hindrance stressor?
A) red tape
B) office politics
C) role ambiguity
D) time urgency
E) job confusion
The de-emphasis of hierarchical authority and control in organizational development is
referred to as ________.
A) participation
B) power equalization
C) trust and support
D) respect for people
E) vertical blending
Which of the following is an example of a source of individual resistance?
A) limited focus of change
B) product orientation
C) fear of the unknown
D) structural inertia
E) employee orientation
Robbie and Brent are both coaches for a city youth baseball league which has recently
experienced a five game losing streak. Robbie is concerned that the team is not
practicing enough while Brent thinks that it is just a slump. The discrepancy within
their thoughts is explained by:
A) bounded rationality
B) Halo Effect
C) perceptual issue
D) intuition
E) escalation of commitment
Many employees of global firms are “on call” 24 hours a day for all of the following
reasons except ________.
A) they are able to create and structure their own roles with flexible work schedules
B) they need to consult with colleagues or customers eight or ten time zones away
C) they can now do their work at home or other non-office locations
D) they are being asked to put in longer hours by their organizations
E) they are facing increasing demands of globalization and competition
Which of the following differentiates introverts from extraverts?
A) As compared to extraverts, introverts tend to be happier in their jobs and in their
lives as a whole.
B) Introverts are more socially dominant than extraverts.
C) Introverts experience more positive emotions than extraverts.
D) Introverts are generally more assertive than extraverts.
E) Introverts are less impulsive than extraverts.
In a recent study of 8,000 employees across 128 companies, it was found that
________.
A) employees over the age of 50 were more productive than those under 50
B) employees under 50 were more productive than those over 50
C) policies allowing age discrimination encouraged lower levels of organizational
commitment
D) policies allowing age discrimination encouraged higher levels of organizational
commitment
E) age has no effect on performance or commitment
On teams performing nonroutine activities, ________ conflicts stimulate discussion,
promote critical assessment of problems and options, and can lead to better team
decisions.
A) relationship
B) efficacy
C) resource
D) task
E) social
During which phase of the negotiation process do the parties exchange their initial
proposals or demands?
A) opening and initiating
B) definition of ground rules
C) clarification and justification
D) bargaining and problem-solving
E) integration of preferences
According to Douglas McGregor’s Theory Y, a manager assumes that employees
________.
A) dislike work
B) need to be controlled
C) avoid responsibility
D) exercise self-direction
E) attempt to avoid work