It is correct to number tables and figures separately.
A business’s communication with its suppliers is a typical example of
internal-operational communication.
Using simple words that carry the intended meaning without offending the readers’
intelligence makes a message clear and effective.
You must be honest with your feelings and blame the reader when resolving a problem
concerning him or her.
Most people take talking for granted and often overlook the need to improve their
talking ability.
Interpretation of a message occurs at the recipient’s end in the business communication
process.
The webcast, a variety of web presentation, is most synonymous with a presentation.
Which of the following is the first step while making a general plan while making an
adjustment refusal?
A. To use words that are on subject and be neutral about the decision
B. To present the strategy that explains or justifies being factual and positive
C. To directly inform the reader of their mistakes that led to the refusal
D. To maintain a tone that is positive, forward-looking, with friendly words
E. To refuse clearly and positively, perhaps including a counterproposal
Which of the following sentences does not contain colloquial expressions?
A. We were up the creek without a paddle.
B. He ran around like a headless chicken.
C. We were tuckered out.
D. I think we are in a rut.
E. We will deliver the package on Friday.
For which of the following messages is informal language most appropriate?
A. A message written by the HR manager to the newly appointed company president
requesting an appointment
B. A message written by a customer care executive to a new customer welcoming her to
their family
C. A message written to a coworker asking about her plans for the day
D. A letter written to a government official requesting for the renewal of one’s work
permit
E. A message written by a line manager to the CEO of the company
The more words and ideas there are in a sentence:
A. the greater the likelihood of misunderstanding.
B. the greater the clarity.
C. the lesser the chances of miscommunication.
D. the greater the readability of a message.
Which of the following guidelines should be followed when constructing tables?
A. The question mark sign is used to indicate unavailable data in a table.
B. Footnote references to numbers in a table should be keyed with superscript numbers.
C. The zero (0) is used to indicate unavailable data in a table.
D. Totals and subtotals should always appear either at the right or at the bottom of a
table.
Of the following headings from a report, _____ violates parallelism of construction.
A. Managers prefer to communicate via mails.
B. U.S. employees waste a lot of time onsocial media site.
C. A virtual team is preferred by overseas employees.
D. Employees everywhere form informal networks at workplace.
When analyzing one’s education, if one’s work was only mediocre, it would be
advantageous if one’s resume:
A. did not list one’s educational qualifications.
B. listed detailed explanations for the poor record.
C. mentioned selective educational information.
D. shifted theemphasis to one’s stronger sales points.
E. listed one’s education in a separate sheet attached to the resume.
Text messaging is also called:
A. short message service.
B. mass message service.
C. standard message service.
D. multimedia message service.
Which of the following is true aboutcollaborative writing projects?
A. The specialized knowledge of different people can degrade the quality of the work.
B. The combined talents of the members in the groupare likely to produce a document
better than any one of the members could produce alone.
C. Dividing the work can increase the time needed for the project.
D. There are not manysoftware tools available thatallow groups to collaborate easily.
E. There are not manysoftware tools available thatallow groups to collaborate well from
different places.
Which of the following is true of the tools used for searching the Web?
A. They cannot use electronic personal agents.
B. They ensure that the data provided is authentic.
C. They do not evaluate the source of information.
D. They cover the entire Web.
E. They cannot be used for secondary research.
Choose the sentence that follows the basic principles of capitalization.
A. My Uncle wrote a book on buddha.
B. My uncle wrote a book on buddha.
C. My Uncle wrote a book on Buddha.
D. My uncle wrote a book on Buddha.
E. My uncle wrote a Book on Buddha.
When users go to a news site, blog, or other webpage and subscribe to its _____, that
site will push content through its RSS feed to a reader such as Google Reader, My
Yahoo, or Outlook.
A. Listservs
B. Project manager
C. Electronic calendar
D. Really Simple Syndication feed
E. Databases
Which of the following is true about standards for the use of numbers in business
writing?
A. By the rule of nine, figures are used for numbers 9 and below.
B. By the rule of nine, figures are used for numbers 10 and above.
C. Mixed numbers are represented in words.
D. Figures are used for numbers when a number begins a sentence.
Define coherence in terms of message readability.
Describe the reverse chronological organizational layout for organizing information in a
resume.
Briefly describe how one develops one’s strategy while refusing a request.
What the most important features of body language?
Define two-word verbs with an example.
Explain the main types of appeals of sales messages. Give an example for each type of
appeal.
List the appearance and physical factors to be considered when delivering a speech.