The Swingset Company is at the stage where if financing is available and it is properly
managed, rapid growth can occur. What stage is the Swingset Company experiencing?
a. Resource maturity
b. Takeoff
c. Survival
d. Success
e. Start-up
In the divisional approach, coordination across divisions is great whereas coordination
within divisions is often poor.
a. True
b. False
______ is the most current management perspective.
a. Total quality management
b. Contingency views
c. Systems theory
d. Open (collaborative) innovation
e. Classical perspective
Contingency factors that can influence the success of a TQM program in a positive way
include all of the following EXCEPT:
a. tasks make high skill demands on employees.
b. TQM serves to enrich jobs and motivate employees.
c. problem-solving skills are improved for all employees.
d. participation and teamwork are used to tackle significant problems.
e. managers wait for big, dramatic innovations.
Double Click, Inc. has a number of strategic business units. Their hand-held computer
unit has a large market share in this rapidly growing industry. Their hand-held computer
business would be classified as:
a. a dog.
b. a star.
c. a question mark.
d. a cash cow.
e. stuck in the middle.
The Myers-Briggs Type Indicator is a personality test that measures a person’s
preference for introversion vs. extroversion, sensation vs. intuition, thinking vs. feeling,
and judging vs. perceiving.
a. True
b. False
Regina, owner and operator of a small restaurant, believes that her most important task
as manager is establishing goals for the restaurant and deciding what must be done to
achieve them. This involves which aspect of what managers do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives
Expectancy theory is based on the relationship among the individual’s effort and
performance and not on the desirability of outcomes.
a. True
b. False
Which of the following is a choice made from available alternatives?
a. Decision
b. Plan
c. Goal
d. Tactic
e. Strategy
The certification based on a set of international standards for quality management,
setting uniform guidelines for processes to ensure that products conform to customer
requirements is the ISO certification.
a. True
b. False
Attribution is the cognitive process people use to make sense out of the environment by
selecting, organizing, and interpreting information.
a. True
b. False
Companies today are increasingly shifting from a hierarchical control process to one
that is more decentralized.
a. True
b. False
A joint venture involves a strategic alliance or program by two or more organizations.
a. True
b. False
Power that results from characteristics that command subordinates’ identification,
respect and admiration for and desire to emulate the leader is called_______.
Define a corporation and briefly discuss the primary advantages and disadvantages of
forming a corporation.
A(n)______ occurs when organizational accomplishment is less than established goals.
_______ are judgments about what caused a person’s behavior-something about the
person or something about the situation.
The degree to which people accept inequality in power among institutions,
organizations, and people is called
_____.
______ is the belief that power and status differences should exist within the
organization.
Discuss the positive and negative factors that can influence the success of a TQM
program.
______ can be defined as the process by which information is exchanged and
understood by two or more people, usually with the intent to motivate or influence
behavior.
With a(n)_______strategy, the organization concentrates on a specific regional market
or buyer group.