Originally, the National Labor Relations Act (NLRA) did not contain a list of any unfair
labor practices by unions.
In the role analysis technique, role occupant refers to:
A. the person who is hiring the employee for a particular role in the organization.
B. the employee who fills a role in the organization.
C. the individual who will directly interact with the employee filling a new role in the
organization.
D. the individual who has written guidelines for a new role in the organization.
E. the employee who is assigned the task to write expectations from a new role in the
organization.
Which of the following racial groups will form the majority of the U.S. labor force
according to the 2012-2022 Employment Projections from the Bureau of Labor
Statistics?
A. African Americans
B. Whites
C. Hispanics
D. Asians
E. Native Americans
_____ gives the biggest pay increases to the best performers and to those whose pay is
relatively low for their job.
A. Piecework pay system
B. Merit pay system
C. Standard hour plan
D. Differential plan
E. Skill-based plan
Which of the following is likely to contribute to errors in a job analysis?
A. Use of multiple analysis methods to obtain a detailed job analysis
B. Inputs from multiple sources like incumbents and supervisors
C. Fixed and unchanging job descriptions for various jobs
D. Combination of internal and external sources of information for job analysis
E. Creation of comprehensive and detailed job description
As a predictor of job dissatisfaction, nothing exceeds:
A. the nature of the task itself.
B. the geographical location of the firm.
C. negative affectivity.
D. relationships with co-workers.
E. negative self-evaluations.
Kristen, a production manager at KartWheel Designs Inc., believes that the formation of
labor unions may have a negative impact on the performance of a company’s stock.
Which of the following statements is likely to strengthen Kristen’s belief?
A. Workers in unionized organizations tend to exhibit lower levels of productivity than
workers in nonunion organizations.
B. Unionized organizations are often required to pay their workers higher wages and
offer them more generous benefits.
C. Studies reveal that unions do not have any positive effects on performance measures,
such as productivity, profits, and stock performance.
D. Unions tend to have a positive impact on the self-esteem of their members.
E. The formation of labor unions is likely to lead to conflicts between social and labor
union goals.
Which of the following is a measure of customer satisfaction that indicates the success
of the staffing efforts of an HR department?
A. Treatment of applicants
B. Average years of experience or education of hires per job family
C. Average days taken to fill open requisitions
D. Ratio of acceptances to offers made
E. Ratio of minority or women applicants to representation in local labor market
Identify the primary variable(s) in a person analysis that can be affected by training.
A. The organization’s input
B. Performance feedback
C. The employee’s ability and skills
D. Positive consequences to motivate good performance
E. The employee’s motivation and attitudes
Nathaniel believes that assessing the reliability of a selection method is the only
requirement for predicting the success of the selection method. Which of the following
statements weakens his argument?
A. Reliability cannot clarify if something that matters is being measured.
B. Reliability cannot answer whether something is measured accurately.
C. Reliability is only suitable for tests that measure abstract qualities.
D. Reliability cannot be measured for generalizable selection methods.
E. Reliability is only useful for tests that measure intelligence and leadership quality.
Broxton, a production manager at Silkenz Inc., is against the idea of forming a union.
He believes that unionization may negatively affect the company’s profit margins. On
the other hand, Eliza, the CEO of the company, believes that unionization may have a
positive impact on the company’s performance in the market. Which of them is right?
A. Broxton is right because union workers tend to exhibit lower levels of productivity
than nonunion workers.
B. Eliza is right because unions are designed to cater to the interests of management
rather than to those of employees.
C. Eliza is right because unionization tends to reduce the overall costs of labor and
operations.
D. Broxton is right because forming an employee union will reduce the risk of work
stoppages.
E. Broxton is right because unionization will create higher costs in wages and benefits.
Michael, formerly a model employee at his organization, has recently begun losing
interest in his work due to personal and financial issues. He has spoken to his manager
about leaving the company, complaining that he hasn’t been receiving enough
recognition for his work of the last 12 years. In an effort to change Michael’s mind, his
manager decides to give him a large amount of money as an incentive. In this scenario,
Michael’s manager is giving him _____.
A. a commission
B. a retention bonus
C. stock options
D. merit pay
E. an attendance bonus
The career management process starts with:
A. self-assessment.
B. goal setting.
C. reality checking.
D. identifying the steps and timetable to reach a goal.
E. specifying the competencies to be developed.
Joanne and Patrick work for two different corporations. Joanne’s company is very
structured, follows rigid rules, and expects employees to behave in a certain manner.
Patrick’s company is a little more relaxed, and they tend to take each day as it comes.
Which of the following cultural differences contributes to this difference in the way
these corporations operate?
A. Joanne’s company is high in feminine culture, whereas Patrick’s company is high in
masculine culture.
B. Joanne’s company functions with a low power distance, whereas Patrick’s company
functions with high power distance.
C. Joanne’s company functions at an individualistic level, whereas Patrick’s company
functions at a collectivist level.
D. Joanne’s company functions with short-term orientation, whereas Patrick’s company
functions with a long-term orientation.
E. Joanne’s company functions with a high uncertainty avoidance, whereas Patrick’s
company functions with low uncertainty avoidance.
Which of the following observations about reengineering is true?
A. It is primarily concerned with production processes.
B. Critical processes are not altered during this process.
C. Changing customer needs and technologies necessitate reengineering.
D. It has no impact on human resource practices and systems.
E. Retaining the current work processes with minimal change requires reengineering.
A pay structure specifically designed to energize, direct, or control employees’ behavior
is known as:
A. monthly salary.
B. wage.
C. incentive pay.
D. annual salary.
E. fixed pay.
Which of the following principles of justice suggests that organizations should engage
in a formal discipline process when preparing for problems in which the consequences
become more severe if the employee repeats the offense?
A. Interactional justice
B. Progressive discipline system
C. Alternative dispute resolution program
D. Procedural justice
E. Impassive justice