Appropriate information for one manager within an organization is usually also
appropriate for another.
Organizational changes typically affect the established lines of organizational
communication.
A manager sends an e-mail to all the employees in his department. This is an example
of serial transmission.
Host-country nationals do not need to be relocated or undergo training in the culture,
language, or tax laws of the country where the organization is doing business.
According to Drucker, management should set objectives that indicate the company’s
responsibilities to its customers and society but should not specify the extent to which
the company intends to live up to these responsibilities.
If organization members have jobs that stretch their abilities too little, they can easily
become bored on the job and distracted from being creative.
In general, the strategic management process is generally thought to consist of
sequential and continuing steps.
Including nontraditional employees in fair competition for advancement decreases the
quality of management in the organization.
The social obligation approach considers business as having both societal and economic
goals as well as the obligation to anticipate potential social problems and work actively
toward preventing their occurrence.
A decision is a choice made between two or more available alternatives.
Span of management refers to the number of organizational levels below that of a
particular manager’s.
________ is defined as the dedication of organization members to uphold the values of
the organization and to make worthwhile contributions to fulfilling organizational
purpose.
A) Job satisfaction
B) Organizational effectiveness
C) Employee proactivity
D) Business resilience
E) Organizational commitment
In a PERT network, a(n) ________ is the completion of major project tasks.
A) exercise
B) deed
C) event
D) activity
E) route
Which of the following is true for employees of multinational organizations?
A) A third-country national works for a foreign organization in its home country.
B) A host-country national will face problems adjusting to the culture of the country in
which he works.
C) Expatriates and third-country nationals have to be relocated and undergo training.
D) A host-country national is an organization member who lives and works in a country
where he or she does not have citizenship.
E) Host-country nationals are usually the most expensive to employ.
Management principles are considered to be universal because _________.
A) production processes and strategies remain the same across organizations
B) employees in all organizations have the same skill sets
C) all organizations have the same organizational hierarchy
D) organizational goals and methods do not change from organization to organization
E) the principles of planning, organizing, influencing, and controlling are the same
across organizations
According to Fayol’s guidelines for organizing resources, you should avoid ________.
A) formulating precise decisions
B) using sanctions against faults and errors
C) instituting and effecting controls
D) regulations, redtape, and paperwork
E) defining duties
Which of the following process strategies is characteristic of the auto and appliance
industries?
A) repetitive process
B) continuous process
C) flexible process
D) job-shop process
E) low-volume process
Which of the following statements is true?
A) A team qualifies as a group only if its members focus on helping one another
accomplish organizational objectives.
B) The terms group and team are not synonymous.
C) A team consists of any number of people who interact with one another, are
psychologically aware of one another, and think of themselves as a team.
D) Not all teams in organizations are groups, but all groups are teams.
E) A team is a group whose members influence one another toward the accomplishment
of an organizational objective.
According to the contingency viewpoint to designing span of management, the
appropriate span of management widens when ________.
A) the activities performed by supervised individuals are similar
B) subordinates are carrying out complex functions
C) the manager needs to spend a lot of time on planning activities
D) subordinates’ activities need to be synchronized carefully
E) subordinates are widely physically separated
________ skills involve checking with people before making decisions that affect them,
encouraging participation in decision making, and using the ideas and suggestions of
others.
A) Recognizing
B) Consulting
C) Supporting
D) Developing
E) Clarifying roles
According to Mintzberg, when managers take on the role of a disturbance handler they
must ________.
A) assess organizational progress
B) settle disputes between organization members
C) establish themselves as links between their organizations and factors outside their
organizations
D) represent their organizations in a variety of social, legal, and ceremonial situations
E) determine where resources should be placed to benefit their organizations best
Sara is a manager in a food processing company. Her primary function is to see that
organizational goals are achieved. Which of the following must she discourage in order
to promote this?
A) Ben spends a lot of time on Facebook, but gets his work done on time.
B) Ted organizes an inter-departmental soccer game every month.
C) Ashley’s CSR activities for the company sometimes delay her work.
D) During lull periods at work, Sally works on her Master’s thesis.
E) Clare is the top performer in the department, but has no interest in the industry.
The basic purpose of affirmative action is to ________.
A) narrow a large field of prospective employees to a relatively small group of
individuals from which someone eventually will be hired
B) eliminate barriers and increase opportunities for the purpose of increasing the
utilization of underutilized and/or disadvantaged individuals
C) increase the productivity of employees by influencing their behavior
D) refine work methods, reduce production costs, and increase the level of
organizational diversity
E) furnish feedback to organization members about how they can become more
productive and useful to the organization in its quest for quality
________ is defined as the struggle that results from opposing needs or feelings
between two or more people.
A) Change
B) Apathy
C) Conflict
D) Stress
E) Avoidance
When organization members remain oriented more to the past than the future in spite of
the changes already initiated ________.
A) the situation calls for more changes in the organization
B) the existing status quo should be maintained
C) the organization is highly likely to achieve its goals without further changes
D) the members are highly committed toward the long-term goals of the organization
E) the organization has a strong culture
An organization’s ________ helps employees understand why their organization exists.
A) vision statement
B) propaganda
C) statement of faith
D) mission statement
E) balance sheet
The self-assumed commitment to handle a job to the best of one’s ability is termed
________.
A) responsibility
B) authority
C) accountability
D) answerability
E) responsivity
What can managers do to prevent products from entering the decline stage?
A) They can improve the product quality.
B) They can reduce the product features.
C) They can increase the advertising product.
D) They can reduce the sales promotion.
E) They can increase the price of the product.
In Maslow’s hierarchy of needs, ________ needs are generally divided into two
categories: self-respect and respect from others.
A) esteem
B) psychological
C) physiological
D) social
E) self-actualization
Wispy’s Burgers are a large fast-food chain based in Allentown, PA. They have
franchises across the US and are one of the top five fast food service restaurants. One of
the responsibilities of their inventory managers is to decide when to order beef patty
stocks. Which of the following is most similar to the given scenario?
A) RBX Shoes needs to take a decision on whether to build a manufacturing facility in
China.
B) Restaurant managers in New York City must decide how to modify their businesses
to comply with the new law.
C) A chain of restaurants serving authentic Lebanese cuisine are required to decide
whether to shut down unprofitable franchises.
D) Tristate College needs to arrive at a decision to manage students who want to drop
classes.
E) A chocolate manufacturer is required to decide whether they should acquire a
chocolate factory based in Asia.
What is a plan? Describe the four major dimensions of plans?
List the five stages of team development.
What is consensus?
Explain how interpersonal communication works.
Describe the information that is appropriate for making strategic planning decisions and
for making operational control decisions.
Describe the viewpoints of both line and staff personnel in terms of the reasons that
lead to a conflict in line-staff relationships.
What are the forces influencing formal structure?
Explain the ways an individual can be successful in increasing his or her personal
power.
Describe what is meant by the term “division of labor.” Also explain the advantages and
disadvantages associated with division of labor.