The choice of a communication channel can convey a symbolic meaning to the receiver.
a. True
b. False
Most top executives routinely work at least 12 hours a day and spend 50 percent or
more of their time traveling.
a. True
b. False
The_______step in the decision making process involves using managerial,
administrative, and persuasive abilities to translate the chosen alternative into action.
a. recognition
b. analysis
c. evaluation
d. implementation
e. feedback
From the employer’s viewpoint, which of these is part of new social contract?
a. Standard training programs
b. Limited information
c. Incentive compensation
d. Routine jobs
The disclosure by an employee of illegal, immoral, or illegitimate practices by the
organization is called whistle- blowing.
a. True
b. False
Tracy’s Trikes believes that each employee should enjoy the idea of working on
something that is new, creative, or personally meaningful. Tracy’s Trikes exemplifies
which of the categories of small business owners?
a. Optimizers
b. Idealists
c. Hard workers
d. Sustainers
e. Jugglers
The goal of open-book management is to get every employee thinking and acting like a
business owner.
a. True
b. False
Which approach should a group use to resist change if the group has power over
implementation and if the group will lose out in the change?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
The nineteenth and early twentieth centuries saw the development of which
management perspective?
a. The human relations movement
b. The behavioral sciences approach
c. The classical perspective
d. The quantitative management approach
e. The TQM approach
Types of information generally communicated upwards include performance reports,
suggestions for improvement, and performance feedback.
a. True
b. False
Integrated Computers, Inc. wants to compile a profile of the customer it will target in its
next promotional mailing.
What environment would this be found in?
a. Internal environment
b. Task environment
c. Work environment
d. General environment
e. None of these
With clear definitions of authority and responsibility, division of labor is one of the six
characteristics of the ideal bureaucracy.
a. True
b. False
The number of employees reporting to a supervisor is his or her span of management.
a. True
b. False
The most common source of new business ideas comes from in-depth understanding of
an industry or profession.
a. True
b. False
Job satisfaction is work behavior that goes beyond job requirements and contributes as
needed to the organization’s success. a. True
b. False
A free rider is a person who benefits from team membership but does not make a
proportionate contribution to the team’s work.
a. True
b. False
Scenario-BarryBailey The mandatory leadership-training seminar had just been
concluded. All of the newly promoted managers at Marc’s Music, Inc. had been asked to
attend and participate in the two-day seminar, and Barry Bailey had been fascinated
with what she had learned. She is now reviewing the material she covered.
Barry will develop strong skills in working with her people and also strong ability in
accomplishing the task achieving the goals of Marc’s Music. On the managerial grid,
her style will be:a. 1,1
b. 9,9
c. 9,1
d. 1,9
e. 5,5
An approach that brings together participants from all parts of the organization (and
may include key outside stakeholders as well) to discuss problems or opportunities and
plan for major change is called_______.
What are the two stages of crisis management?
________ is considered the “father of scientific management.”
The term______ refers to activities undertaken to attract, develop, and maintain an
effective workforce within an organization.
Describe Carl Jung’s four functions related to gathering and evaluating information for
problem solving and decision making. Which problem solving style would be
appropriate for an Accounting profession? Why?
_____ means that the people with authority and responsibility are subject to reporting
and justifying task outcomes to those above them in the chain of command.