Using ample vertical white space between the topics in your business report will
increase the readability of your message.
Discussion boards generally list posts chronologically.
Appeals to the sense of taste and smell are classified as logical appeals.
Scale distortion occurs when the zero at the beginning of the series in a graph is
violated.
The following sentence does not havespelling errors: “You should use the comparative
form of an adjective or adverb to compare exactly two things.”
Which of the following sentencesfollows the standards for punctuation in business
writing?
A. Cities in which new sales offices are in operation are: Fort Smith, Lake Charles,
Jackson, and Biloxi.
B. Friday March 30, is the project deadline.
C. Tuesday, June 30 is the project deadline.
D. Richmond, Virginia, is the headquarters of the new sales district.
E. Richmond Virginia, is the headquarters of the new sales district.
Business writers use the _____ order because they know that their readers’ main
concern is to get the information needed to make a decision.
A. indirect
B. direct
C. formal
D. informal
E. personal
_____ are short constructions, frequently consisting of one or two words.
A. Talking headings
B. Topic headings
C. Sub headings
D. Format headings
E. Space headings
In which of the following cases will the direct order plan of organizing
informationbemost effective?
A. A letter to the parents of a student regarding his poor academic performance
B. An email to an employee informing him about his dismissal
C. An email to a client who has requested the shipping details for a purchased product
D. An email to a supplier informing about the organization’s plan of switching to a
different supplier
E. A letter to a customer apologizing for the delay in delivering a shipment
When identifying appropriate jobs, which of the following is an internal factor that
needs to be considered?
A. Projected job market
B. Economic needs
C. Special qualifications
D. Location preferences
E. Family needs
Which of these positions in a letter would give an idea the greatest emphasis?
A. First sentence of the middle paragraph
B. First sentence of the first paragraph
C. Middle sentence of the first paragraph
D. Middle sentence of the middle paragraph
E. Last sentence of the middle paragraph
When is it best to use the direct approach in creating a message?
A. When the message is likely to evoke a positive response from the reader
B. When the message involves persuading a client of a business deal of which he/she is
not very convinced
C. When the message informs the reader about an impending bad news
D. When the message offers an explanation to stakeholders in times of crisis
E. When the message informs a customer about the cancellation of a major order
In which of the following cases will the indirect order plan of organizing information be
most effective?
A. An automated email response to emails sent to a company’s email ID
B. A letter to a government official requesting the renewal of one’s work permit
C. An email sent to a supplier asking for raw materials
D. An email to a supplier about the organization’s plan of switching to a different
supplier
E. An email containing the weekly newsletter which details the activities of the
organization
Which of the following is true of presenting bad-news messagespositively?
A. Your goal is to present the facts in a blunt manner.
B. Your goal is to refrain fromconfusing or misleading the reader.
C. Your goal is to present the facts directly without explanation.
D. Your goal is to present the facts without including an alternative solution.
E. Your goal is to present the facts in a manner that does not cushion the negative point.
Which of the following sentences uses a clich©?
A. The company has come up with a state of the art combustion engine.
B. Sally goes to the movie theater every Saturday.
C. People often drink tea in the morning.
D. Our friends have planned to go to the museum.
E. The children pestered their nanny for a story.
A sales description based on factual material will most likely:
A. have an emotional appeal.
B. avoid using the logical appeal.
C. have a rational appeal.
D. use pathos to attract consumers.
E. avoid using logos to attract consumers.
Of the following headings from a report, _____ violates parallelism of construction.
A. “Increasing transportation costs”
B. “Recreation costs”
C. “Declining costs of clothing”
D. “Increasing food expenses”
E. “Increasing costs of housing”
In terms of professional talking, which of the following is true of the element of word
choice?
A. The speaker must assume that the audience is already knowledgeableon the subject.
B. The speaker must either talk down or abovethe listener.
C. The speaker should keep in mind the need for the recipient to understand the words
he or shechooses.
D. The vocabulary used with friends outside the workplace is also professionally
appropriate for use in the workplace.
Outline the plan recommended for a routine inquiry message.
Mention a basic technique for shortening sentences.
Compare and contrast print text and online text.
Describe the three major factors that influence a country or region’s culture.
What is the difference between informal conversation and formal research?
Mention the steps involved in writing acollaborative project.
What are letter reports? Give two examples.
How should a direct claim message be organized?
Discuss the appropriate ways of using technical words and acronyms.
Elaborate on the two main choices of time viewpoint in a research.