CHAPTER 2 – PREPARING TO DEVELOP THE DISASTER RECOVERY PLAN
TRUE/FALSE
1. Smaller organizations require the support of full executive staff.
2. Any employee can be assigned the coordinating role in developing the disaster recovery plan.
3. All disaster planning coordinators must have project management skills.
4. Every department needs to have one representative on the disaster recovery planning team.
5. The Human Resources department needs more representatives on the disaster recovery planning team
than most other departments.
6. Each department should have its own disaster recovery planning group.
7. The major obstacle to conducting a skills inventory is company politics.
8. The biggest obstacle to disaster recovery training is getting all the team members together at one time
and getting them to focus on the topic.
9. Organizations should rely heavily on outside experts to develop disaster recovery plans.
10. The major problem in setting a schedule is that the disaster recovery planning team does not know how
complex its planning might become.
MODIFIED TRUE/FALSE
1. In seven out of 10 organizations, the disaster recovery planning coordinator did not work full time.
_________________________
2. A disaster recovery coordinator should maintain minutes from disaster recovery planning meetings.
_________________________
3. In addition to the documents the planning coordinator keeps, a team member needs to keep current
minutes of disaster recovery planning activities. _________________________
4. Appointing one representative from each department increases the chances of maintaining team
continuity and decreases the difficulty in scheduling meetings. _________________________
5. The Customer Support department needs to develop procedures to communicate with employees
during a disaster. _________________________
6. The Public Relations department needs to facilitate awareness programs and develop procedures for
communicating with external entities during a disaster. _________________________
7. Training benefits everyone on the team and helps make the organization more effective in developing
a successful plan. _________________________
8. Organizations with a highly centralized and structured Information Management Department may
move through the planning process at a slower pace. _________________________
9. The goal of an awareness campaign is to inform all of the employees in an enterprise about the disaster
recovery planning effort. _________________________
10. The investor relations staff can work with executives to prepare a brief overview of the disaster
recovery plan and port it to the corporate Web page. _________________________
MULTIPLE CHOICE
1. How many out of every 10 upper-level managers do not take disaster recovery planning seriously
enough?
a.
4
c.
5
b.
3
d.
6
2. How many organizations out of 10 do not have centralized disaster recovery planning?
a.
3
c.
5
b.
4
d.
6
3. Which of the following is NOT a responsibility of a disaster recovery planning coordinator?
a.
Scheduling team meetings
b.
Maintenance of system security
c.
Documenting disaster recovery policies and procedures
d.
Managing the maintenance of the disaster recovery plan
4. Which of the following are contents of correspondence files?
a.
Memos and letters from upper-level managers
b.
Minutes from disaster recovery planning meetings
c.
Final versions of procedures
d.
Final versions of policies
5. How many managers out of ten think that disaster recovery procedures in their organization are
adequately documented?
a.
2
c.
4
b.
3
d.
5
6. In the table above, what type of staff does “A” represent?
a.
Network management
c.
IT security
b.
Data center operations
d.
E-commerce
7. In the table above, what type of staff does “B” represent?
a.
Network management
c.
IT security
b.
Data center operations
d.
E-commerce
8. In the table above, what type of staff does “D” represent?
a.
Network management
c.
IT security
b.
Data center operations
d.
E-commerce
9. Which of the following are not major IT applications?
a.
Financial management support
c.
Human Resources support
b.
Supply-chain systems
d.
Facilities management support
10. What is the major obstacle to conducting a skills inventory?
a.
Money
c.
Support
b.
Time
d.
Training
11. What is the biggest obstacle to disaster recovery training?
a.
Time
c.
Location
b.
Getting all the team members together
d.
Finding a certified trainer
12. How long should the planning team coordinator’s presentation to an organization’s board be, if they are
not interested in the details of the disaster recovery planning plan?
a.
2-3 minutes
c.
5-10 minutes
b.
2-5 minutes
d.
10-15 minutes
13. Who should review the comments made by an executive prior to a press conference or analysis
briefing?
a.
Planning team
d.
Both a and b
b.
Public Relations department
e.
a, b, and c
c.
Legal counsel
14. In ____ out of 10 organizations, a coordinator works full time on disaster recovery planning.
a.
1
c.
3
b.
2
d.
5
15. After what year should the salaries for disaster recovery planners level off?
a.
2004
c.
2006
b.
2005
d.
2007
16. Which of the following budget items can include emergency radio communications systems?
a.
Telephone
c.
Office equipment
b.
Disaster response technology
d.
Disaster response expenses
17. Which budget item can include expenses for disaster recovery staff to attend training?
a.
Salary and benefits
c.
Disaster response expenses
b.
Training programs
d.
Travel
18. Executives are high-level emissaries to which of the following?
a.
Investors
d.
General public
b.
Business partners
e.
All of the above
c.
Media
19. In smaller organizations which highest levels of management may be the only executive managers
who can support disaster recovery planning?
a.
COO
d.
Both a and b
b.
CEO
e.
Both b and c
c.
CIO
20. Which of the following are responsibilities of the disaster recovery planning coordinator?
a.
Presiding at team meetings
b.
Scheduling tests and rehearsals
c.
Handling correspondence with outside service providers
d.
Maintaining the files of the disaster recovery planning team
e.
All of the above
21. Which of the following is not contained in an activity log?
a.
Important events or accomplishments
b.
Dates
c.
Participating departments or subcommittees
d.
Locations
22. Which of the following are contents of Contact lists?
a.
Contacts for disaster recovery planning resources
b.
Contacts to place in the final disaster recovery plan
c.
Contacts for department team members
d.
Both a and b
e.
a, b, and c
23. Which of the following are contained in disaster recovery procedures?
a.
Drafts of disaster recovery procedures
b.
Notes from disaster recovery procedure planning meetings
c.
Final versions of procedures
d.
Both b and c
e.
Both a and c
YES/NO
1. Does an organization need the support of all its employees to successfully implement a disaster
recovery plan?
2. Should executives comment on pending legislation or government regulations when issuing executive
statements?
3. Are executives responsible for briefing the board of directors on the organization’s disaster recovery
planning?
4. Should executives handle all of the detailed questions asked by the media and general public about
disaster recovery planning?
5. A centralized office of disaster recovery planning is necessary in organizations no matter what the size.
6. Should all disaster recovery planners hold certifications and have extensive knowledge of the
discipline?
7. One of the greatest frustrations for disaster recovery planners is the difficulty of gaining and
maintaining support from upper-level managers.
8. The coordinator of the disaster recovery planning team should be responsible for briefing executives
on the planning effort.
9. Do good disaster recovery planning team leaders need political clout within the organization?
10. In forming the disaster recovery planning is it easy to get the time and attention of managers?
COMPLETION
1. Many professional businesses and technology-related organizations offer ____________________
programs for employees which can provide a level of confidence and security both to employees and
the certified professionals.
2. Disaster recovery planners must work within the ____________________ of the organization for
which the plan is being developed.
3. The ____________________ team can help executives prepare to address specific audiences about
disaster recovery planning issues.
4. A(n) ____________________-level manager should be assigned the coordinating role in developing a
disaster recovery plan.
5. Coordinators need solid ____________________ skills to handle all the interaction and
correspondence required to develop a good plan.
6. The executive ____________________ should ensure that the team gets the resources, participation,
and cooperation needed to create a successful plan.
7. The executive champion’s role is ____________________ and ____________________, and must
convey the importance of the disaster recovery planning team across the organization.
8. The mix of IT ____________________ and software applications helps determine how many IT staff
need to be on the team, and their level of expertise.
9. Disaster recovery planners should determine whether their team lacks any important
____________________ and then fill the gaps as necessary.
10. Any ____________________ statements regarding the organization’s disaster recovery planning
should be short and to the point.
MATCHING
Match the following terms to the appropriate definition.
a.
Activity log
f.
Executive preparation
b.
Alternate department representative
g.
Individual skill inventory
c.
Disaster planning support list
h.
Primary department representative
d.
Disaster recovery planning checklist
i.
Skills inventory
e.
Disaster recovery planning subcommittee
j.
COO
1. A list of tasks to accomplish in Step One of disaster recovery planning
2. A full member of the enterprise disaster recovery planning team
3. Chief Operating Officer
4. Executives can discuss issues with them to prepare for addressing audiences
5. A form that lists the individual planning team members
6. A list of important events or accomplishments
7. Determine how team members may be most useful in recovery planning
8. Training executives to articulate a philosophy for disaster recovery planning
9. A co-leader of a department’s internal planning efforts
10. Formed to solve specific problems or explore special planning issues
SHORT ANSWER
1. What three things does a disaster recovery planning coordinator need to be or do?
ANS:
2. What is the major obstacle to finding outside assistance for disaster recovery planning?
ANS:
3. What three types of communication in an organization will help to reduce the cost of launching an
awareness campaign?
ANS:
4. Organizations use one of two major models to establish a disaster recovery function. What are they?
ANS:
5. What three actions are required to prepare executives to discuss disaster recovery planning in their
organization?
ANS:
6. What are the four highest levels of management in an organization?
ANS:
7. What are the two biggest obstacles to an effective awareness campaign?
ANS:
8. What is a fundamental rule of good project management?
ANS:
9. List four areas where Network Management staff assist the enterprise-wide disaster recovery planning
team.
ANS:
