Name:
Class:
Date:
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1. Failing to document your network makes you indispensable.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Documenting Your Network
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
2. A single ping message with a long response time is a definite indication of a problem.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
Using ping and tracert
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
3. In the problem-solving process, you should always devise a solution to the problem you are facing prior to
determining the scope of the problem.
a.
True
b.
False
ANSWER:
False
POINTS:
1
REFERENCES:
The Problem-Solving Process
QUESTION TYPE:
True / False
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
4. The tracert command is used to determine the path between two devices.
a.
True
b.
False
ANSWER:
True
POINTS:
1
REFERENCES:
Using ping and tracert
QUESTION TYPE:
True / False
HAS VARIABLES:
False
Name:
Class:
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Class:
Date:
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8. You have just connected a brand new workstation to your local network. As per company policy, you have
used a static IP configuration. However, all attempts to reach the Internet from the workstation fail. You have
verified that you can communicate with servers and other workstations on the local network, and that you are
the only one having an issue reaching the Internet. What is most likely the issue?
a.
incorrectly configured gateway address
b.
DNS issues
c.
wrong IP address for the workstation
d.
incorrectly configured MAC address
ANSWER:
a
POINTS:
1
REFERENCES:
Using ping and tracert
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
9. Which command will display the configured IP address, default gateway, and DNS servers for a Windows
workstation?
a.
ipconfig
b.
ipconfig /all
c.
ipconfig /conf
d.
ipconfig /show
ANSWER:
b
POINTS:
1
REFERENCES:
Using ping and tracert
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
10. Your current backup schedule involves differential backups of all data Monday through Saturday, with a full
backup on Sunday. Last Saturday, one of your storage drives failed prior to running the daily backup. What
must be done to recover the data on the failed drive?
a.
First the full backup from the previous Sunday must be restored, followed by each differential
backup leading up to the day of the drive failure.
b.
The differential backup from Friday is restored, followed by the last full backup of the drive.
c.
The last full backup should be restored first, followed by the last successful differential backup prior
to the drive failure.
d.
Only the differentials need to be restored, but they must be done in sequential order.
ANSWER:
c
POINTS:
1
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Class:
Date:
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REFERENCES:
Backup Types
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
11. Your current backup schedule involves incremental backups of all data Monday through Saturday, with a
full backup on Sunday. Last Saturday, one of your storage drives failed prior to running the daily backup. What
must be done to recover the data on the failed drive?
a.
The last full backup must be restored first, followed by the last incremental backup prior to the drive
failure.
b.
Only the last incremental backup needs to be restored.
c.
The incremental backups must be restored in sequential order, but the full backup is not necessary.
d.
The full backup must be restored first, followed by all incremental backups in sequential order
leading up to the day of failure.
ANSWER:
d
POINTS:
1
REFERENCES:
Backup Types
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
12. Which of the following consists of the policies, procedures, and resources required to ensure that a business
can continue to function after a major catastrophe that renders the site unable to operate?
a.
business continuity
b.
disaster relief
c.
enterprise backup
d.
data recovery policy
ANSWER:
a
POINTS:
1
REFERENCES:
Business Continuity
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
13. Which statistic is most likely to be included in a network baseline report?
a.
how many text files are in use
b.
hard drive utilization
c.
number of idle users logged in
d.
average RPM of system fans
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ANSWER:
b
POINTS:
1
REFERENCES:
Step 2: Gather Information
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
14. You receive a phone call from a co-worker telling you that “the network is down.” Just as you are about to
look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving
process, what must be done first to effectively troubleshoot the issue?
a.
Define the problem and scope.
b.
Devise a possible solution.
c.
Devise preventive measures.
d.
Apply a solution.
ANSWER:
a
POINTS:
1
REFERENCES:
The Problem-Solving Process
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
15. You recently completed a network overhaul over the weekend. Everything seems to be functioning properly
until you receive a swarm of help desk support requests, all originating from one specific floor in your building.
After a few minutes on the phone with those affected, you determine that no one has indicator lights active on
their NICs. What is the most likely problem?
a.
The DHCP server has failed.
b.
A gateway is incorrectly configured.
c.
Static IP address settings have prevented the NIC from entering a usable state.
d.
A network switch is powered off.
ANSWER:
d
POINTS:
1
REFERENCES:
The Problem-Solving Process
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
16. Which of the following is NOT a good practice for performing upgrades?
a.
Wait three months before upgrading a new release.
b.
Test upgrades on an isolated network.
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c.
Do an upgrade notification reminder for users.
d.
Perform research on potential upgrading issues.
ANSWER:
a
POINTS:
1
REFERENCES:
Upgrades
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
17. Which of the following is true about a hot site?
a.
might be down for a few days
b.
devices aren’t usually configured
c.
servers need to be configured before using
d.
data is synchronized
ANSWER:
d
POINTS:
1
REFERENCES:
Business Continuity
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
18. If a Registry file or boot file becomes corrupted, which type of backup is usually all that’s required to get the
system running again?
a.
differential
b.
daily
c.
system state
d.
incremental
ANSWER:
c
POINTS:
1
REFERENCES:
Backup Types
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
19. Which of the following is NOT typically a question that needs to be answered to determine the cause of
poor performance on a network?
a.
Has new equipment been added to the network?
b.
Have new applications been added to computers on the network?
c.
Have any personnel been recently replaced?
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d.
What has changed since the last time the network functioned normally?
ANSWER:
c
POINTS:
1
REFERENCES:
Poor Network Performance
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
20. The trial-and-error method should NOT be used under which of the following situations?
a.
The change you’re about to make can be undone easily.
b.
The system is being newly configured, so no data can be lost.
c.
Troubleshooting is occurring in a test lab.
d.
The device you’re troubleshooting is currently in use on the network.
ANSWER:
d
POINTS:
1
REFERENCES:
Trial and Error
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
21. The tracert command would be best suited for which of the following tasks?
a.
testing layer 3 connectivity with a locally connected host
b.
testing DNS settings
c.
locating bottlenecks in an internetwork
d.
determining network bandwidth
ANSWER:
c
POINTS:
1
REFERENCES:
Network Troubleshooting Tools
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
22. What does the ping message “Destination host unreachable” message mean?
a.
The pinged host is on another network.
b.
The pinged host responded, but has an incorrect gateway configured.
c.
The pinged host’s network is down.
d.
An ARP reply was not received.
ANSWER:
d
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ANSWER:
d
POINTS:
1
REFERENCES:
Network Troubleshooting Tools
QUESTION TYPE:
Multiple Choice
HAS VARIABLES:
False
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
26. A ________________ base is a searchable database containing descriptions of problems and errors along
with known solutions, if any.
ANSWER:
knowledge
POINTS:
1
REFERENCES:
Making Use of Problem-Solving Resources
QUESTION TYPE:
Completion
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
27. To eliminate the potential problems caused by power fluctuations, especially on servers, you can install an
_________________ power supply.
ANSWER:
uninterruptible
POINTS:
1
REFERENCES:
Power Fluctuations
QUESTION TYPE:
Completion
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
28. With a ___________ site, you just need to load the most current data from backup and you’re ready to go.
ANSWER:
warm
POINTS:
1
REFERENCES:
Business Continuity
QUESTION TYPE:
Completion
HAS VARIABLES:
False
STUDENT ENTRY MODE:
Basic
DATE CREATED:
7/19/2019 2:37 PM
DATE MODIFIED:
7/19/2019 2:37 PM
29. If you can’t ping the default _______________, you won’t be able to send packets outside your local LAN.
ANSWER:
gateway
POINTS:
1
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Class:
Date:
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