7) Directing a company’s efforts toward one or more groups of customers who share
common needs is known as:
A.cross-merchandising.
B.competitor indexing.
C.mass customization.
D.market segmentation.
E.cross-branding.
8) Why are principles of operant conditioning useful in the development of promotional
strategies?
A.They explain the cognitive processes that mediate a consumer’s response to
advertising.
B.They show that experiences with products provide reinforcements that affect future
purchase behaviors.
C.They explain why coupons and samples are unlikely to have any desirable effect on
consumer behavior.
D.They explain consumer behavior in both high- and low-involvement situations.
E.They explain how the pairing of a neutral stimulus with a positive stimulus can
produce an immediate desired response.
9) The three major participants in the advertising process that work individually and
collectively to encourage truthful, ethical, and responsible advertising are:
A.advertisers, advertising review boards, and the cable operators.
B.creative boutiques, copywriters, and consumer panels.
C.consumer panels, advertisers, and agencies.
D.advertisers, advertising agencies, and the media.
E.advertisers, the government, and the television networks.