b. structural equation modeling
c. multivariate regression analysis
d. ANOVA
e. MANOVA
With effective database marketing a firm may be able to alter the channel of distribution
via direct marketing efforts, and hence _____.
a. cut direct costs
b. reduce marcom costs
c. increase retention rate
d. enhance average purchase volume per customer
e. increase the referral rate
According to the theory of psychological reactance, _____.
a. people react against any efforts to reduce their freedoms of choice
b. consumer behavior is seen as emotional
c. consumer behavior is seen as highly cognitive
d. people satisfy primary needs before acquired needs
e. the personal relevance that a communication has for a receiver is a critical
determinant of the extent and form of persuasion