Predetermined time standards are an outgrowth of basic motions called
A) flow diagrams
B) activity charts
C) SAE standards
D) man-machine charts
E) therbligs
Which of the following is false regarding learning curves?
A) Learning curves differ from company to company.
B) Learning curves can always be used for indirect labor.
C) Changes in personnel can change the learning curve.
D) The learning curve may spike for a short time even if it is going to drop in the long
run.
E) All of the above are false.
A single-phase waiting-line system meets the assumptions of constant service time or
M/D/1. Units arrive at this system every 12 minutes on average. Service takes a
constant 8 minutes. The average number in the system L is approximately
A) 2.25
B) 2.5
C) 3.0
D) 1.33
E) 5.0
Departments A, B, C, and D need to be assigned to four rooms 1, 2, 3, and 4. These
rooms are arranged in a row, in that order, with 20 meters between each. The
departmental work flows are contained in the table below.
a. What is the material handling total of assigning A-1, B-2, C-3, D-4?
b. What is the material handling total of assigning A-1, B-3, C-4, D-2?
A manufacturing company is trying to determine the cost of materials used to produce
an A. If Fs cost $1 and Ds cost $2 how much does it cost to produce an A (in F and D
materials only)?
Utilization will always be lower than efficiency because
A) Effective capacity is less than design capacity.
B) Effective capacity is greater than design capacity.
C) Effective capacity equals design capacity.
D) False, Utilization and efficiency are equal in value.
E) False, Utilization is normally greater than efficiency.
A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu,
a sketch of the ingredients and how they are arranged to make the sandwich. This is an
example of a(n)
A) assembly drawing
B) route sheet
C) bill of material
D) work order
E) virtual technology
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence
of events through which a product travels is a
A) Pareto chart
B) flowchart
C) check sheet
D) Taguchi map
E) poka-yoke
Which of the following statements regarding Bechtel is true?
A) Its competitive advantage is project management.
B) Bechtel was the construction contractor for the Hoover Dam.
C) While helping to rebuild Iraq, Bechtel’s crews had to travel under armed escort.
D) Bechtel’s procurement program is global in nature.
E) All of the above are true.
With the growth of JIT, which of the following distribution systems has been the
biggest loser?
A) trucking
B) railroads
C) airfreight
D) waterways
E) pipelines
__________ is an analysis that projects how much a solution might change if there
were changes in the variables or input data.
Which of the following is not an ingredient for controlling labor cost in services?
A) accurate scheduling of labor-hours to assure quick response to customer demand
B) an on-call labor resource that can be added or deleted to meet unexpected demand
C) contract overseas labor to obtain a lower wage scale
D) flexibility of individual worker skills that permits reallocation of available labor
E) flexibility in rate of output or hours of work to meet changing demand
An appliance manufacturer assembles icemakers in large batches. The operations
manager would like to significantly reduce the batch size. What would you suggest?
A) Use the SPT rule.
B) Use forward scheduling.
C) Use Gantt charts.
D) Use finite scheduling.
E) Develop level material use schedules.
The three stages of vendor selection, in order, are
A) vendor evaluation, vendor development, and negotiations
B) vendor development, vendor evaluation, and vendor acquisition
C) introduction, growth, and maturity
D) vendor evaluation, negotiations, and vendor development
E) EDI, ERP, and ASN
The Institute for Supply Management
A) establishes laws and regulations for supply management
B) is an agency of the United Nations charged with promoting ethical conduct globally
C) publishes the principles and standards for ethical supply management conduct
D) prohibits backward integration into developing economies
E) All of the above are true.
An operations task performed at Hard Rock Caf© is
A) borrowing funds to build a new restaurant
B) advertising changes in the restaurant menu
C) calculating restaurant profit and loss
D) preparing employee schedules
E) all of the above
Acceptance sampling
A) may involve inspectors taking random samples (or batches) of finished products and
measuring them against predetermined standards
B) may involve inspectors taking random samples (or batches) of incoming raw
materials and measuring them against predetermined standards
C) is more economical than 100% inspection
D) may be either of a variable or attribute type, although attribute inspection is more
common in the business environment
E) All of the above are true.
How do many electronic firms deal with infant mortality in their products?
Give an example€other than a restaurant or other food-service firm€of an organization
that experiences an hourly seasonal pattern. (That is, each hour of the day has a pattern
that tends to repeat day after day.) Explain.
List, in order, the five steps of the graphical method of aggregate planning. Is it possible
that these steps can be properly followed and the solution properly implemented
without using a graph? Explain.
Name three common things that contribute to distortion of information about the supply
chain?
A retail store manager is trying to improve and control the rate at which cashiers sign
customers up for store credit cards. Suppose that the manager wants the maximum
standard deviation of the sampling distribution to be 5% and he cannot estimate p-bar.
How many observations per sample would this require?
When comparing a 70% learning curve versus a 90% learning curve, which one results
in a more rapid reduction in labor requirements? Why?