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Industrial robots are programmable, multifunctional machines that may be equipped
with an end effector.
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Sunk costs are expenses or investments that continue to exist and do not change
regardless of the decision.
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Job design is defined as the function of specifying the work activities of an individual
or group in an organizational setting.
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The master production schedule is a crucial input into the aggregate operations plan.
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Marketing is responsible for both the 'service promise" and "fulfillment of service
promise" elements of Services.
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A disadvantage of a matrix project organizational structure is that a project manager is
held responsible for successful completion of the project.
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The term "conformance quality" refers to the relative level of performance of a product
as compared to competing products. For instance, certain luxury sedans are said to be of
"higher quality" than some low-priced sub-compact automobiles.
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A "process" is any part of an organization that takes inputs and transforms them into
outputs that, hopefully, are of greater value to the organization than the original inputs.
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Run time is calculated by multiplying the number of units in a batch by the set-up time.
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Lean production is a management philosophy and a pull system throughout the plant.
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In general, investments should not be made unless the return in funds is less than the
marginal cost of the investment capital.
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According to the theory of constraints, Throughput is the rate at which money is
generated by the system through sales.
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When recovering from a defective service encounter, poor treatment from a server calls
for an apology.
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Cycle counting is a physical inventory-taking technique in which inventory is counted
on a frequent basis rather than once or twice a year.
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The idea of supply-chain management is to apply a total system approach to managing
the entire flow of information, materials and services from raw-materials suppliers
through factories and warehouses to the end customer.
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The "theme" of MRP is getting the right materials to the right place before they are
needed.
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Lean production replaced JIT in the 1990s because JIT did not address the problem of
reducing waste.
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Specialized design firms tend to have highly developed processes that support the needs
of particular industries.
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Just-in-time manufacturing (JIT) is applicable only for small-scale manufacturing
operations and can be used to eliminate production defects.
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