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The servicescape refers to the place where a service is located.
Answer:
An automobile emission testing center has six (6) inspectors and tests 60 vehicles per
hour. Each inspector can inspect thirteen (13) vehicles per hour. What is the center's
utilization?
Answer:
Explain how a product's life cycle has important implications in terms of process design
and choice.
Answer:
A parallel system has no redundancy.
Answer:
Define the Theory of Constraints (TOC). How does TOC view throughput differently
from the traditional OM perspective?
Answer:
In materials requirements planning (MRP), it is essential that all dependent demand
requirements be ordered at the beginning of the planning period.
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The facility location decision must attempt to minimize the combined cost of producing
the good or service and delivering them to customers.
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Rescheduling rarely occurs unless customers change their requested due dates.
Answer:
For a work-sampling study, there is a 95 percent probability that the processing time of
an activity has an error of less than 0.06 minutes. The best estimate we have for "p" is
0.30. Determine the sample size needed for a work-sampling study if no estimate of "p"
is available.
Answer:
The manufacture of a product requires five sequential steps. The reliability of each of
the steps is 0.97, 0.88, 0.95, 0.92, and 0.98, respectively. What is the reliability of the
manufacturing process (system)?
Answer:
A 90 percent learning curve implies faster learning than an 80 percent learning curve.
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An example of safety capacity would be planning additional capacity to account for
employee summer vacations.
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To account for the process centering, two-sided capability index is often used.
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Prototype testing is an important step in the initial choice of a customer benefit
package.
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Forward integration might include acquiring a customer.
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Describe the rationale underlying ISO 9000:2000.
Answer:
Discuss the components, hardware, and software of a computer-integrated
manufacturing system (CIMS).
Answer:
Delta Manufacturing is implementing an economic order quantity (EOQ) inventory
control system and needs a good estimate of the cost to process a purchase order (PO).
It takes 6 total labor hours to process a PO. The average number of SKUs on a PO is
4.2. The average wage for people working in the purchasing department is $20 per hour,
plus employee benefits of $4 per hour. Fixed costs for the purchasing department are
$350,000 per year assuming a 2,000 hour per employee per year workweek. Given this
information, what is a good estimate of the cost to process one stock-keeping unit
(SKU)?
Answer:
Explain the concepts underlying the Service-Profit Chain model.
Answer:
Differentiate between uncertainty and risk.
Answer:
