Departmentalization is how jobs are grouped.
Productivity is not important to value chain management.
An entrepreneurial venture that sees its competitive advantage in cost efficiency would
tend to adopt an organic style organizational structure.
Management has an impact on all businesses, but there are almost no examples of
businesses that have failed because of poor management.
Defining goals is a key part of the organizing function of management.
Since they are often overwhelmed by the pressure of decisions, one chore that most
entrepreneurs never hesitate to delegate is decision making.
The Industrial Revolution marked the birth of management.
An organization with a high leverage ratio has usually been overly cautious and
conservative in its borrowing.
Maslow’s empirical studies provided substantial proof of the validity of his hierarchical
model.
Telecommuting has been found to initially increase job satisfaction, but later
satisfaction decreases and then levels off.
Internal boundaries separate the organization from its customers, suppliers and
stakeholders.
Using fear as a motivator is a Theory X management style.
Employees are considered an input in transformation process.
The four contemporary management processes are planning, organizing, leading, and
commanding.
A major goal of behavioral leadership studies is to find ways to train people to be
leaders.
Long-term stability and the long-term ability to make profits is an argument for social
responsibility.
Defining goals is a key part of the organizing function of management.
The behavioral approach to management focuses on motivating workers to work
productively.
Approximately 80 percent of all Fortune 500 companies use teams.
Managers who are effective at meeting organizational goals always act efficiently.
Human resource management is about hiring and firing only.
Operant conditioning attempts to explain the influence that parents and teachers have
on individuals.
The customer is part of the value chain in value chain management.
Organizational processes in value chain management refer to how work is done.
Leadership identifies a process while leader identifies a person.
People value history because it can help put events that are taking place today into
perspective.
In an organization, only a manager can be a change agent.
An employee who feels pressure to keep pace with work quotas is experiencing task
demand stress.
One disadvantage of verbal communication is that it is hard to get feedback.
Goal-setting theory states that having specific goals improves performance.
An active listener should never interrupt the speaker by asking questions.
Companies find that it is impossible to stop giving employee pensions. In fact, the
number of employees on pension plans has risen over the last twenty years.
Which of the following is NOT a typical trait of a charismatic leader?
A) direct eye contact
B) relaxed body posture
C) animated facial expressions
D) erect body posture
________ prevents a single employee from getting conflicting orders from two different
superiors.
A) Line authority
B) Unity of command
C) Staff authority
D) Chain of command
This section of a full business plan would include an assessment of the industry of the
venture and how it fits into the overall economic climate.
A) analysis of context
B) description of the business
C) financial data and projections
D) analysis of opportunity
In management by objectives (MBO), goals ________.
A) must be easily accomplished
B) are jointly determined by employees and managers
C) are determined by top management
D) are developed by employees
Acme Software (Scenario)
Acme Software is a U.S.-based maker of software products for the health care industry.
Recently Acme has been investigating whether it would be beneficial to internationalize
some of its value-chain activities. Acme hires a consulting group to help determine
which, if any, value-chain activities could be conducted abroad to promote business
growth. The consulting group identifies two health care software development
companies in India that could provide programming services at a lower cost than
Acme’s current expenditures for programming. In addition, the consultants conduct
international market research which shows that German health care companies have a
strong demand for the type of software that Acme offers.
Which of the following activities in Acme’s value chain would be internationalized if
Acme decides to establish a development contract with one of the Indian software
firms?
A) sales
B) distribution
C) marketing
D) procurement
This type of work team is composed of specialists.
A) empowered
B) problem solving
C) self-directed
D) cross-functional
The use of work teams creates the potential for an organization to generate ________.
A) greater outputs with greater inputs
B) fewer outputs with fewer inputs
C) greater outputs with fewer inputs
D) fewer outputs with greater inputs
Who would usually hear an appeal if an employee felt they had been inappropriately
accused of sexual harassment?
A) the employee’s direct supervisor
B) the director of human resources
C) a manager at a higher level not associated with the case
D) a manager at a higher level who is already involved in the case
Leaders are ________.
A) individual people, while leadership is a process
B) the first step in the leadership process
C) individual people who study the leadership process.
D) the final step in the leadership process.
One of the common characteristics of all organizations is ________ that define(s) rules,
regulations, and values of the organization.
A) a set of written bylaws
B) an explicit goal
C) a systematic structure
D) a stated purpose
A ________ is characterized by high performance orientation.
A) German leader
B) Scandinavian leader
C) Japanese leader
D) Malaysian leader
What does it mean for a decision maker to maximize value?
A) to make the decision to be as clear and logical as possible
B) to make the achievement of goals as likely as possible
C) to waste as little time and energy as possible
D) to make decision making as simple as possible
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company’s global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax’s decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax’s expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company’s commercial bank expanded its service network to
Asia.
Which of the following drivers of market globalization is Lavonne’s research most
likely to recognize as the factor responsible for the company’s expansion to Japan?
A) integration of world financial markets
B) the highly conservative nature of the Japanese economy
C) the rise of monopoly markets in Japan
D) reduction of barriers to investment
Which of the following is characteristic of globalization of markets?
A) lack of skilled labor
B) conservatism
C) declining trade barriers
D) diminishing gap between the rich and the poor
A high-high leader in the Ohio State studies achieved the highest ratings with respect to
________.
A) both employee performance and satisfaction
B) employee performance only
C) employee satisfaction only
D) employee performance for routine tasks only
The four managerial functions first described by Fayol are considered the “best”
because ________.
A) they were devised a long time ago
B) most sources still use them
C) they date back to ancient Greece and Rome
D) they are no longer popular today
Non-profit organizations are different from for-profit organizations primarily ________.
A) in the way make decisions
B) in the way they measure success
C) in the way they motivate employees
D) in how they hire employees
A mission statement does NOT include which of the following?
A) the customers of a company
B) major competitors
C) why the company is in business and what it hopes to accomplish
D) the company’s basic beliefs
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
Michelle’s evaluation of new technologies that can be used in the production processes
of her plant is an example of which type of management skill?
A) conceptual
B) communication
C) political
D) interpersonal
A value chain is ________.
A) the sequence of administrative policies implemented to promote economic
integration by a government
B) the process of relocating manufacturing and production to valuable and
cost-effective locations abroad
C) the process of integrating national economies during a financial crisis
D) the sequence of value-adding activities performed by a firm in the course of
developing, producing, marketing, and servicing a product
A 360-degree feedback process differs from other appraisal methods in that it includes
________.
A) a written essay
B) feedback from an employee’s supervisor
C) honest feedback
D) feedback from the employee
A head football coach who tries to coach every phase of the team–offense, defense, and
special teams–rather than delegate authority is likely to suffer from ________.
A) task demand
B) interpersonal demand
C) role conflict
D) role overload
Outside consultants generally try to initiate ________ changes than internal managers.
A) more drastic
B) less drastic
C) more cautious
D) fewer
Which statement is true of accountability?
A) Work team members are individually accountable only.
B) Work team members are both individually and mutually accountable to one another.
C) Work group members are mutually accountable to one another.
D) Work group members are both individually and mutually accountable to one another.
Managers in the United States today see this as the path to establishing and maintaining
global leadership.
A) reducing costs
B) increasing production
C) operations management
D) scientific management
Which of the following might be a source of stress for an employee who is very happy
with her job with respect to the tasks she performs, what is expected from her, and how
she is supervised?
A) task demands
B) role overload
C) interpersonal demands
D) organizational leadership
An entrepreneurial venture and a small business ________.
A) are superficially similar
B) are identical
C) have nothing in common
D) are impossible to tell apart
Deming felt that doing quality work was this.
A) a job requirement
B) a goal
C) a standard to strive toward
D) optional for most jobs
Change can’t be eliminated, so managers must learn to ________ successfully.
A) avoid it
B) ignore it
C) work around it
D) manage it
Taylor began to develop his theory of ________ after a result of viewing workers in
steel companies.
A) the functions of management
B) ethics-based management
C) management skills
D) scientific management
The decision tree shows the profit outcomes for a toy store in a strong and a weak
economy for next year. What is the expected value of profit for the store for the year?
A) $10,500
B) $20,900
C) $29,000
D) $10,400
The most direct implication of market globalization is on the firm’s ________.
A) value chain
B) founders
C) internal stakeholders
D) top management
This regret matrix gives potential dollar values in thousands for strategies S1, S2, S3,
and S4 for Al’s Fish Fry and competitive strategies CA1, CA2, and CA3 for Sal’s Fish
Bake. If Al chooses S3, what kind of strategy is he using?
A) minimax
B) maximin
C) maximax
D) minimin
A ________ is the actual physical product encoded by the source.
A) channel
B) message
C) thought
D) source
In a short essay, explain how managers can use current value for making organizational
decisions.
In a short essay, describe a good way for an entrepreneur to motivate his or her
employees.
In a short essay, list the seven elements of the communication process and explain the
process of interpersonal communication.
In a short essay, list and discuss how Maslow’s hierarchy of needs theory works.
In a short essay, explain how the systems approach contributes to the understanding of
management.
In a short essay, explain which theories work best for certain cultures. The discussion
should include Maslow’s need hierarchy, the three-needs theory, and the equity theory.
In a short essay, identify and discuss how internal forces can bring about the need for an
organization to change.
In a short essay, discuss the written test as a selection device for HRM.
In a short essay, identify and explain the final two steps in developing a PERT network.
In a short essay, discuss how workforce diversity is directly affected by recruitment,
selection, orientation, and training.
In a short essay, compare the critical incident, graphic rating scales, and BARS
appraisal methods.
In a short essay, describe the benefits of an employee being part of a fully networked
organization.
In a short essay, list and discuss three common forms of departmentalization.
In a short essay, describe the contingency approach to management.
In a short essay, discuss how emotional intelligence (EI) affects leadership.
In a short essay, describe how an entrepreneur who is reluctant to empower employees
might go about the process.
In a short essay, compare specific plans and directional plans.
In a short essay, discuss the conclusions derived from path-goal leadership theory.
In a short essay, describe the first two steps in the strategic management process.