Operations management is a subsystem of the transformation process.
A successful visionary leader “jump-starts” the future.
Role conflict is created when an employee does not feel confident that he or she can
achieve his or her goals.
Goal-setting theory shows that feedback from a superior provides better motivation than
self-generated feedback.
When employees in a matrix structure finish a project, they go back to their functional
department.
Sony is an example of a multidomestic company.
Operations management is likely to play a key role in American firms regaining their
preeminence among world companies.
In value chain management, activities are eliminated from the organizational process if
they do not add value to the process.
A company is worried about meeting its interest expenses, so it should pay close
attention to its times interest earned.
Most U.S. employees are excited about their jobs.
Managers want to eliminate boundaries in organizations primarily to increase stability
and reduce flexibility.
All managers devote at least some of their time to planning.
Supervisors and team leaders may both be considered first-line managers.
Part of what defines an organization is its purpose.
A manager in a large business generally will spend more of his or her time as a
spokesperson and entrepreneur than his or her counterpart in a small business.
An organization that hires employees from other countries but does not obtain financing
from a foreign source cannot be considered global.
A load chart can tell you how many workers are busy at a given point in time.
Attitudes are evaluative statements concerning objects, people, or events.
Job referrals generally are NOT a good method for improving workplace diversity.
On successful teams, individuals rarely play more than one role.
A strength of a functional structure is that it avoids duplication of activities.
Globalization of production activities and services is a dimension of market
globalization.
The two primary factors that affect the legal structure of an entrepreneurial organization
are taxes and legal liability.
McClelland thinks that having a high nAch guarantees that a person will be a good
manager.
Equity theory has three referent categories to which workers compare themselves:
persons, systems, and self.
Decision makers who seek information that matches what they already know are guilty
of confirmation bias.
John Deere is an example of a multidomestic company.
Production data for Streaks is shown. Using linear programming, the maximum number
of soccer shoes that the plant can make is 250.
Monthly Product
A fundamental idea of perception is that all people interpret and see reality in different
ways.
When organizations go global, they often start by simply exporting products to one or
more foreign countries.
Employees in a value chain management organization must be flexible.
ISO 9000 certification provides proof that a quality operations system is in place in a
facility.
Group norms have little to do with how hard a group member works.
Personality is defined as a unique combination of behavioral, emotional, and thinking
patterns that each person has.
Research indicates that organizations that don’t use formal planning always outperform
organizations that do use formal planning.
The ability to control one’s own emotions is an important component in emotional
intelligence.
Which of the following is NOT generally thought to be an advantage of teams over
traditional work arrangements?
A) Teams are flexible and responsive.
B) Teams are easy to assemble.
C) Teams are easy to disband.
D) Teams are highly mechanistic.
Which form of on-the-job training might have a trainee working with a single mentor
from the organization?
A) vestibule training
B) simulation exercises
C) understudy assignments
D) job rotation
________ can improve employee performance by sharing the financial circumstances
of the organization with the employee.
A) Pay-for-performance
B) Open-book management
C) Equity management
D) Contingency management
A participating leadership style works best with which type of follower?
A) R1
B) R2
C) R3
D) R4
Your boss has total control over hiring, firing, and promotions in your department.
According to Fiedler’s ratings of the situation, your boss has ________.
A) low position power
B) high position power
C) high task structure
D) low task structure
According to Lewin, which of the following is the objective of refreezing?
A) to stabilize the new situation
B) to promote movement away from existing equilibrium
C) to eliminate the need for future change
D) to direct behavior away from the status quo
A manager who takes very little time to make a decision probably has the trait of
________.
A) high self-esteem
B) external locus of control
C) low self-monitoring
D) high risk-taking
Which of the following is NOT a reason for managers to plan?
A) to give direction to an organization
B) to deal with change
C) to establish goals
D) to establish responsibility for mistakes
A simple structure is ________ like a mechanistic organization, but ________ like an
organic organization.
A) centralized; informal
B) informal; decentralized
C) decentralized; formal
D) centralized; formal
Taylor began to develop his theory of ________ after a result of viewing workers in
steel companies.
A) the functions of management
B) ethics-based management
C) management skills
D) scientific management
The “calm waters” metaphor imagines the organization as a large ship crossing a calm
sea.
Mid-level managers in a country with low uncertainty avoidance are ________ than
managers from a high uncertainty avoidance country.
A) more likely to make risky decisions
B) less likely to make risky decisions
C) less likely to make foolish decisions
D) more likely to avoid making decisions
Who was most likely to have a job that was free of discrimination?
A) a white person in a wheelchair in 1997
B) an African American person in 1962
C) an Asian American person in a wheelchair in 1989
D) a 75-year-old white person in 1963
Individualistic countries like the United States tend to have ________ than
group-oriented countries like Japan.
A) more conformity and more cooperation
B) more conformity and less cooperation
C) less conformity and more cooperation
D) less conformity and less cooperation
Which of the following is NOT an argument against the idea that companies should be
socially responsible?
A) costs
B) too much power
C) violation of profit maximization
D) public expectations
________ dictates that being socially responsible is the “right thing to do.”
A) A public image
B) An ethical obligation
C) A public expectation
D) A dilution of purpose
Which of the following is a common myth about the study of management?
A) Management is just common sense.
B) Managers need to be well disciplined in all of the business areas.
C) Managers are found in all types of organizations, large and small.
D) Many of today’s managers are minorities.
Workers with a Theory Y point of view would be likely to ________.
A) just want to collect a paycheck
B) love their job more than the money they make
C) avoid work unless rewards were high
D) avoid responsibility for their actions
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily
activities, she has to deal with problems that involve students, faculty, curriculum,
budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a
member of a minority group. Gina has been meeting with the department chair to
address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so
when large and small problems arise Gina wants them dealt with effectively. She has
installed a 24-hour “Hassle Line” with highly trained people to answer questions and
solve problems. She hopes to have her Hassle Line employees function within a
customer responsive culture.
Gina’s Hassle Line fields a call in which a work-study student is complaining that he is
being discriminated against because he is a transgender person. What should Gina do?
A) contact the federal justice department
B) report the incident to the federal Civil Rights commission
C) file a federal job discrimination suit
D) contact state and/or local authorities
A realistic job preview (RJP) includes ________ a job.
A) only factual information about
B) only positive aspects of
C) only negative aspects of
D) both positive and negative aspects of
Contingency approaches to management contend that ________.
A) situations determine managerial approach
B) all organizations should be managed in the same way
C) managers determine managerial approach
D) no two organizations should be managed the same way
Which of the following would be considered grounds for a sexual harassment charge?
A) jokes that had a sexual theme but no one found offensive
B) artwork that, while some considered classic, made some employees feel
uncomfortable
C) hiring a male employee who had been previously convicted of a sex crime
D) consensual dating between an employee and supervisor
This payoff matrix gives potential dollar gain values in thousands for strategies S1, S2,
S3, and S4 for Sam’s Pizza and competitive strategies CA1, CA2, and CA3 for Pam’s
Pizza. What is the maximum regret value for S1?
A) 18
B) 15
C) 14
D) 12
Al is given two different “top priorities” from two different managers. Al is
experiencing ________.
A) role conflict
B) role reversal
C) efficiency conflict
D) personal conflict
The primary job of a manager is to ________.
A) make decisions that help an organization grow
B) tackle tasks that are too difficult for nonmanagerial employees
C) coordinate between organization leaders and ordinary employees
D) direct and oversee the work of others
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to determine what needs to
be done and by whom, and her understanding of the basic “management processes.”
Brenda’s high project completion rate indicates that she is ________.
A) an efficient manager
B) an effective manager
C) a good spokesperson
D) a good resource allocator
Equity theory is based primarily on ideas about which of the following?
A) objectivity
B) the importance of work
C) fairness
D) automation
General Mills expanding its line so that it sells several different types of Cheerios is an
example of which of the following?
A) concentration
B) horizontal integration
C) vertical integration
D) diversification
Maslow sees food as being on the same level of need as which of the following?
A) sex
B) companionship
C) self-esteem
D) personal safety
Which pairing is NOT correct?
A) low consistency : external cause of behavior
B) low distinctiveness : external cause of behavior
C) high consensus : external cause of behavior
D) low consensus : internal cause of behavior
Fayol’s principle of ________ states that employees in an organization should be fairly
compensated for their labor.
A) remuneration
B) discipline
C) authority
D) unity of command
Many techniques in the quantitative approach to management were borrowed from
________.
A) computer models
B) the physical sciences
C) the military
D) biological science
Which of the following statements regarding management and national culture is the
most correct?
A) The basic principles of management are universal.
B) Research shows that managerial practices across all countries are not consistent.
C) There are major differences in the way that most English speaking countries view
management.
D) The route of the differences between how countries practice management is based on
their economic principles solely.
In a short essay, discuss the interview as a selection device for HRM.
In a short essay, explain how organizational barriers can be an obstacle to effective
management of a value chain.
In a short essay, discuss why improving extrinsic hygiene factors does not, according to
Herzberg, improve employee satisfaction with a job.
In a short essay, explain how emotions can serve as barriers to effective
communication.
In a short essay, discuss how the work of Solomon Asch might affect managerial
behavior.
In a short essay, explain why good active listening requires that the listener be
empathetic to the speaker and his or her situation.
In a short essay, describe the “calm waters” view of organizational change.
In a short essay, describe the basics of situational leadership theory (SLT).
In a short essay, describe the matrix structure. What are its advantages and
disadvantages?
In a short essay, define attitude and discuss the three components that make up an
attitude.
In a short essay, identify criticisms of formal planning.
In a short essay, identify the principles of management identified by Henri Fayol that
are most important for the satisfaction and welfare of employees.
In a short essay, describe and discuss the job characteristics model.
In a short essay, describe how electronic meetings can help avoid groupthink and
enhance creativity in group decision making.
In a short essay, discuss the third stage of group development.
In a short essay, discuss the differences among a procedure, a rule, and a policy. Include
specific examples of each to support your answer.
In a short essay, discuss the work of Henri Fayol and Max Weber as it relates to the
general administrative approach to management.
In a short essay, explain the difference between a Gantt chart and a load chart,
identifying possible uses for each tool.
In a short essay, define parochialism and explain why it can be a problem for U.S.
managers.
