All of the following are effective e-negotiating practices except _____.
a. use a blended negotiation, starting with an initial face-to-face meeting or a telephone
call to build essential rapport with the other party
b. establish common ground and interests to build mutual trust
c. use emoticons to counter the lack of nonverbal awareness
d. forward e-mail negotiations to the other partys immediate superior for verification
e. proofread the entire message, including addressees, before sending the e-mail out
Which of the following is false regarding concealed damage?
a. A user may discover concealed damages after opening a shipping container.
b. Responsibility for concealed damage is often difficult to establish.
c. The carrier may blame the supplier or maintain that the damage occurred after
delivery of the material.
d. The supplier may maintain total innocence and implicate the carrier.
e. The bill of lading protects the carrier against charges of concealed damage.