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What is internal information?
A.Operational information
B.Private, business information
C.Secured information
D.Business intelligence
Which computer is designed to meet the computing needs of several people
simultaneously in a small to medium-size business environment?
A.Mainframe computer
B.Minicomputer
C.Supercomputer
D.Desktop computer
Which infrastructure-centric metric measures the down-time of an information system?
A.Accuracy
B.Throughput
C.System availability
D.System downtown
A _____ system automatically tracks the steps in the sales process.
Which type of law allows people to use copyrighted material in teaching environments
without obtaining the consent of the owner of this material?
A.Copyright
B.Patent
C.Fair Use Doctrine
D.Intellectual property
What does "click-and-order," or "pure play," refer to?
A.Online purchasing of video and audio products
B.Web games where players are anonymous
C.Internet gambling sites
D.Organizations that only have a virtual presence
Which of the following processes considers the infrastructure, human resource
management, technology development, and procurement of your business when
evaluating the value chain?
A.Support value processes
B.Infrastructure value processes
C.Internal value processes
D.Holistic value processes
Which type of Internet connection slows down when more customers or computers are
using it?
A.Dial-up
B.DSL
C.Cable
D.Dial-up, DSL, and Cable all slow up when the number of users in a neighbor
increases
When you make a choice that may not necessarily be the best choice but it meets your
needs, you're making a(n) _____ choice.
A.Satisficing
B.Compromising
C.Suitable
D.Strategic
What is an optical or laser disk that offers no updating capabilities with about 800MB
of storage capacity?
A.Portable disk
B.Intelligent hard disk
C.CD-ROM
D.DVD-ROM
What type of application software is unique to a particular industry?
A.Personal productivity software
B.Vertical market software
C.Horizontal market software
D.Trade software
What is a hot site?
A.A site within a specific geographical location that has a high risk of natural or
man-made disasters
B.A fully equipped site that is located away from the organization's site where
employees go to after a disaster
C.The corporate site were high-level managers work
D.The main headquarters for the organization that, because of its nature, is open to
terrorists attack
What type of selfsourcing development tool is paramount to the success of the proposed
software?
A.Easy to use development tools
B.Evolutionary prototyping tools
C.Extreme programming (XP) tools
D.All of these tools are important for selfsourcing
Which of the following methodologies emphasizes extensive user involvement in the
rapid and evolutionary construction of working prototypes?
A.SDLC
B.Waterfall modeling
C.Project scoping
D.Rapid application development (RAD)
What type of technology is needed to support integrated collaborative work
environments, knowledge management, social networking, e-learning, and open-source
collaboration?
A.ERP
B.V-systems
C.ICE
D.E-collaboration
Which measurement calculates the cost to your organization from unavailable systems
and their potential recovery costs?
A.Impact and recovery metrics
B.Disaster and recovery cost
C.Recovery rate
D.Disaster recovery cost curve
If you were surfing the Web and actively searching for information for your next
research paper, what type of technology would you be using?
A.M-commerce
B.Internet search and detect
C.Exploratory
D.Pull
Which of the following is not a reason for the rapid increase in ERP systems?
A.Globalization
B.Market maturity in developed countries
C.Advances in information and communication technology
D.Increase investments in data warehousing and mining
Which of the following is not a type of horizontal market software?
A.Payroll software
B.Inventory management software
C.Human resource management software
D.Nursing allocation software
What is an advantage of being an early adopter of technology?
A.Increasing the competitive advantage of the organization
B.Enhancing the reputation of the organization
C.Cutting operational costs
D.Increasing productivity
Which of the following groups is the fastest growing demographic group being targeted
for identify theft?
A.Digital immigrants
B.Digital natives
C.Digitizers
D.Assimilators
Businesses typically act as both buyers and suppliers. Which of the following is true
regarding the goal of your company as a buyer and as a supplier?
A.You want to decrease your buyer power and supplier power
B.You want to decrease your buyer power and increase your supplier power
C.You want to increase your buyer power and decrease your supplier power
D.You want to increase your buyer power and increase your supplier power
What part of the CPU performs all arithmetic operations and all logic operations?
A.Control unit
B.RAM
C.Cache
D.Arithmetic logic unit
If you needed to connect your dorm computer to the campus network, what device
would you need?
A.Ethernet card
B.RJ jack
C.WAP
D.Router
In the area of Information Technology, which of the job positions listed below is
responsible for working with end users to determine information requirements for a
new IT system, and then designing and implementing a database solution?
A.Business Analyst
B.Programmer
C.Web services expert
D.Database designer/developer
If you were to focus on developing management information systems that allowed you
to reduce the number of employees in the company and, therefore, reduce the price of
products offered to the customer, you would be utilizing a _____ strategy.
A.Focused
B.Bottom-line
C.Top-line
D.Cutting-edge
Which IT system allows accountants to quickly build ad hoc reports make structural
changes in the organizational data?
A.Accounting information systems
B.Web systems
C.Spreadsheets
D.Database management systems
What is a network interface card (NIC)?
A.A device that allows a computer to use radio waves to access a network
B.A device that connects several computers together to share Internet access
C.An expansion card for a desktop or notebook computer that connects your computer
to a network
D.A crossover cable that allows you to plug straight into another computer or printer
Which of the following statements best describes an information-literate knowledge
worker?
A.A worker who can define what information is needed and where to obtain it
B.A worker who understands the information once it is received
C.A worker who can act appropriately based on the information he or she obtains
D.A worker who can define needed information, obtain it, understand it, and act
appropriately because of it
What software and/or hardware device protects a computer or a network from
intruders?
A.Router
B.Firewall
C.Switch
D.Hub
With regards to hardware, what does an SOA approach require?
A.Standard hardware so that end users can easily connect to computing resources
B.Clear guidelines regarding the IT infrastructure and location of data files
C.Integrated and seamless technology platforms
D.Standard hardware, clear storage guidelines, and integrated platforms are required
What type of metrics does customer relationship management try to optimize?
A.Bottom-up initiatives
B.Systems
C.Efficiency
D.Effectiveness
Which call center metric determines the percentage of calls answered within a specific
time frame?
A.Average speed to answer (ASA)
B.Time service factor (TSF)
C.Throughput
D.Answers per thousand (APT)
Which of the following is an artificial intelligence system that applies reasoning
capabilities to reach a conclusion?
A.Database management
B.Geographic information systems
C.Domain analysis information system
D.Expert system
Which of the following occurs when developers and end users add extra features that
were not part of the initial requirements?
A.Scope creep
B.Feature creep
C.Milestone
D.Rolling stone
