1) When exports become a significant percentage of company sales and a company
wishes greater control over its export operations, managers often create a separate
a. Export department
b. Functional department
c. Product department
d. Liaison office
2) Suggestions to improve expatriate performance appraisals include
a. Using the same standards as the home country to improve fairness
b. Giving up on performance appraisal since they often fail in the international setting
c. Evaluation only at the end of the assignment since it takes a long time to learn about
another culture
d. Using multiple evaluators with varying periods of evaluation
3) Which of the following is NOT one of the issues that make expatriate performance
appraisals difficult?
a. Unreliable data
b. Refusal of host company to provide performance information regarding expatriate
c. Time differences and distance separation
d. Complex and volatile environments
4) The recommended leadership style for a country high on power distance and low on
uncertainty avoidance is
a. The boss – directive
b. The professional – directive, supportive and participative
c. The master – directive and supportive
d. The democrat – supportive and participative
5) A new trend is that multinationals are using _______________ to their advantage.
a. Tall hierarchical web structures
b. Tacit knowledge
c. User Generated Content
d. None of the above
6) Secure servers and internet hosts are two indicators of the
a. Internet infrastructure
b. Web influence
c. global presence of e-commerce
d. Internet security
7) The type of leadership that includes behaviors that focus on completing tasks by
initiating structure is known as
a. Task-centered leadership
b. Person-centered leadership
c. Autocratic leadership
d. Democratic leadership
8) Which of the following are key social institutions that are the most likely to influence
the business environment of a country?
a. Economic system
b.
c. Religion
d. All of the above
9) Adopting strategies that include both concerns for local adaptation needs and concern
for the economic and product development benefits of globalization is possible with the
a. Worldwide product structure
b. Worldwide geographic structure
c. Hybrid structure
d. None of the above
10) The more common techniques of making international contacts used by small
businesses include all of the following EXCEPT
a. Trade shows
b. Seeking advice from foreign companies
c. Government sponsored trade missions
d. Catalogue expositions
11) An emphasis on leadership styles that appeal to duty and commitment to group
goals are found primarily in countries with
a. Low masculinity
b. Low uncertainty avoidance
c. Short term orientations
d. High collectivisim (low individualism)
12) Businesses of all sizes are increasingly looking for global opportunities because
a. Trade barriers are falling
b. Money is flowing more freely across countries
c. The world is becoming one interconnected economy
d. All of the above
13) Which of the following is NOT a common customer contact technique used by
small firms to get find customers?
a. Trade shows
b. Industry advisory boards
c. Government sponsored trade missions
d. Catalog expositions
14) Which recruitment strategy do US managers see as most effective?
a. Newspaper and online advertising
b. College or university recruiting
c. Employee referrals
d. Personal contacts
15) According to the text, which of the following two dimensions are not considered by
Hofstede and is unique to the GLOBE cultural dimensions framework?
a. Power distance and humane orientation
b. Long-term orientation and uncertainty avoidance
c. Masculinity and Individualism
d. Humane orientation and performance orientation
16) To deal with political risk, various private and government agencies offer
a. Insurance
b. Assurance
c. Investment
d. All of the above are true
17) Some people believe that the norms, values, and beliefs of their own culture
represent the only correct ways of dealing with the world. This is called
a. High power distance
b. Stereotyping
c. Androgyny
d. Ethnocentrism
18) Output control systems
a. Focus on managing behaviors, not outcomes, within the organization
b. Represent the level in the organizational hierarchy where managers have the
authority to make decisions
c. Assess the performance of a unit based on results, not on the processes used to
achieve those results
d. Use the organizational culture to control the output and attitudes of employees
19) Deontological ethical theories
a. Argue that the morality of an act comes from this consequences
b. Would provide justification for closing a plant and laying off workers to reduce costs
c. Is most typically represented by cost and benefit analyses
d. Argue that actions by themselves have a good or bad morality irrespective of the
consequences
20) Matrix analyses
a. Help assess business portfolios
b. Divide businesses into successes and failures
c. Are less complicated for the multinational company
d. All of the above
21) Transition economies are
a. Mature economies with substantial per capita GDP and international trade
b. Led by Hong Kong, Singapore, South Korea, and Taiwan
c. Countries changing from government-controlled or communistic economies to a
more free market capitalism
d. None of the above
22) Social loafing
a. Is the social process of sharing
b. Occurs when people prefer to work in groups
c. Means that everyone’s work is easier in groups
d. Occurs when people put out less effort when working in groups
23) Managerial selection and recruitment in Korea and Japan are dominated by
a. High school and university ties
b. Club membership
c. Performance-related backgrounds and qualifications
d. All of the above
24) According to the text, the United Nations Declaration of Human Rights is an
example of which of the following?
a. Convenient imperialism
b. Transnational ethics
c. European codes
d. Moral language
25) A multinational manager decides that it would be unethical to close a foreign plant
as employees in that plant are not being treated with dignity. Which ethical theory is the
manager using to reach that conclusion?
a. Teleological ethical theory
b. Utilitarian ethical theory
c. Deontological ethical theory
d. None of the above
26) Employees who are sent on frequent but short-term international assignments are
known as
a. Flexpatriates
b. Inpatriates
c. Shortpatriates
d. Expatriates
27) Describe some characteristics of cultures high on collectivism. Compare the
management implications with cultures low on collectivism.
28) Describe and discuss the major factors in the national context that affect a nation’s
HRM practices.
29) Discuss whether transformational leadership qualities are culture free. That is, are
transformational leaders similar regardless of cultural background or are there different
types of transformational leaders for each cultural group?
30) Consider three of the suggested strategic moves for copycat businesses. Which of
these strategies might be most successful when expanding into the international market
as opposed to the domestic market?
31) What is the difference between a high- and a low-context language? Discuss some
of the potential problems a person with a low-context language may face when
negotiating with people from a high-context language.
32) What are the different management structures possible for strategic alliances? Pick
two of these management structures and discuss when they are most appropriate.
33) Describe the types of nationals employed by multinational firms. Explain when
each type would be used.
34) Discuss ways that a small business manager can make the contacts necessary to
implement an exporting strategy.