A firm that is able to create and sustain product and/or service differentiation will most
likely be a successful performer in the marketplace.
You Make the CallSituation 4
The following letter was written by a parent about her son:
My son was caught with his hand in the cookie jar. He has been working with me in our
car dealership for the past two years, and I have been very proud of some of the ideas
he has come up with to save us money and increase efficiency. Most of the other men
we work with seem to respect him, not only because he’s my son but because he is a
talented salesman with true leadership qualities. It’s because he’s such a good
salesman that I have allowed him to pad his expense reports. Well, I didn’t exactly
allow it; I simply let it go, since it didn’t amount to much at first, and [I] hoped that he
would eventually stop doing it. Now his expenses have gotten so inflated, our
bookkeeper asked me what to do about the charges. I”m not sure how to handle this. I
don”t want to embarrass my son, but now that others know about it, I can”t let it
continue.
Source: “Confronting a Son Who Pads His Expenses,” Family Business, Vol. 5, No. 3
(Summer 1994), p. 9.
Question 1 Given that the parent owns the business and knew what the son was doing,
should the son’s actions still be considered wrong?
Question 2 Do you agree with the parent’s handling of this situation up to this point?
Question 3 What should the parent do now?
Question 4 What internal controls should be established to prevent paddingeither by the
son or by others in the firmfrom recurring?